Dear Revdex.com Dispute Resolution Team:Mr*** has been a customer with CT Communications since April In that time, we have arecord of trouble ticket history that shows that Mr*** has been experiencing slow internetspeedsAs recently as Monday June 12th, Mr*** placed another
trouble ticket with CTCommunications because he had continue to have internet speed issuesCT Communicationscontacted Mr*** on June 13th and determined that the customer was using a personal wirelessrouter along with the company provided wireless routerMr*** was advised to turn off one ofthe wireless routers and monitor the internet speeds and a CT Internet Technician will make a sitevisit the following dayOn June 14th, a CT Internet Technician visited the customer's home tomonitor the internet speeds and replaced the modem (per the customer's request)The CT InternetTechnician did additional speed tests to ensure that the speeds are sufficient and reported that thespeeds are measuring at mbps (Customer is paying for up to mbps download speed)Mr.*** was satisfied with the resolve and the trouble ticket has been closed.CT Communications recognizes that Mr*** is not satisfied with his service and we have workedwith Mr*** to take the necessary steps to remedy the problemMr*** and CTCommunications will continue to monitor the internet speed issues to determine if additionalinvestigation is needed.If there are any further questions, then please feel free to contact me.Sincerely,Tiffany ME***, CFOCT Communications
Dear Revdex.com Dispute Resolution Team:Mr*** has been a customer with CT Communications since April In that time, we have arecord of trouble ticket history that shows that Mr*** has been experiencing slow internetspeedsAs recently as Monday June 12th, Mr*** placed another
trouble ticket with CTCommunications because he had continue to have internet speed issuesCT Communicationscontacted Mr*** on June 13th and determined that the customer was using a personal wirelessrouter along with the company provided wireless routerMr*** was advised to turn off one ofthe wireless routers and monitor the internet speeds and a CT Internet Technician will make a sitevisit the following dayOn June 14th, a CT Internet Technician visited the customer's home tomonitor the internet speeds and replaced the modem (per the customer's request)The CT InternetTechnician did additional speed tests to ensure that the speeds are sufficient and reported that thespeeds are measuring at mbps (Customer is paying for up to mbps download speed)Mr.*** was satisfied with the resolve and the trouble ticket has been closed.CT Communications recognizes that Mr*** is not satisfied with his service and we have workedwith Mr*** to take the necessary steps to remedy the problemMr*** and CTCommunications will continue to monitor the internet speed issues to determine if additionalinvestigation is needed.If there are any further questions, then please feel free to contact me.Sincerely,Tiffany ME***, CFOCT Communications