Chamberlin & Associates

These allegations are not trueWork orders are always to be done professionally and in a timely manner for Chamberlin & Associates communities

We have just moved into the Terraces in Prescott Valley, AZ, which is managed by this companyI paid my first months rent on line per their instructions using a credit card When I received my payment confirmation I was charged a $convenience fee! I was not warned about this in advance, and, if I had been, I would obviously have sent them a check or money order This is a shady business practice at best and highway robbery at worst

Differential treatment between Spanish speakers and non Spanish speakers at Melrose on 5thMgr (Spanish speaker) permits other Spanish speakers to have barking dogs, harass non Spanish speakers, and fails to step in when non-speakers report harassmentIssued bark warning for a registered service animal alertingDiscriminatory and unprofessionalApartment dirty at move in despite assurances it would be cleaned up, unsafe area with graffiti and transients everywhere behind complex, shoddy quick fix patches instead of real maintenanceWindows don't lock, cars burglarized, everyone charged $1300+ but some units got better appliances ( Spanish speakers)Water temps boiling, no a/c for first two weeks in July despite maintenance requestsCloset fixtures missing at move in--had to argue with corporate office to get them put back inKitchen wired wrong, one entire wall without power to outlets Am breaking lease because this is a ghetto hell hole

Dear MrPina,
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First we would like to apologize about the confusion and stress this may have caused
Unfortunately we will not be able to refund the fundsThe agreement to refund the funds was if the unit was not available for the move in day then we would give we full refundHowever, the unit was ready and available to move in on the 23rdMaria, kept constant contact with your significant other and toured her the unit on the 22ndMaria did express to your wife that the only items left to do was the final cleaning of the unit
Once again, we apologize and thank you for your feedback
Thank you,
Chamberlin + Associates, LLC

I have no hot water I reported this twice and never seen the problem resolved Sonetimes not only do I have no hot water but at time no water at all
The contact info listed on the signs is incorrect
There is no management on site so I can't file a complaint in person or get correct contact info
The pool is always nasty, I don't think they have the water filtering correctly

I'm currently a resident at one other properties at Villa Jay and their manager is very rudeThey have had three manager turnovers in one year and this most recent doesn't really care about the tenants and rules the complex with an iron fistWhatever the previous manager ok'd is not ok with him
He is very biased with tenants and given the property doesn't have any real shades to block the sun which can send our electric bills sky rocketing in the summer when the sun is shining through the living room or bedroom window, we are not allowed to have any coverings which was approved by previous managersHe ordered everybody to remove all coverings and use patio umbrellas which doesn't really do it justice
He sent everyone a day notice to remove or vacate the property and will not discuss with any tenantsHe ignored all of our phone calls and text messagesI have nerve damage in both arms and can not be outside in direct sunlight but he doesn't care
He is not a very good manager and we don't intend to stay here when our lease is up but I hope those who do move here read this and avoid this place because the electricity bill can reach half the rentin the summer months

Dear ***:
I am in receipt of the complaint dated May 6th, On May 9th, 2014, Ms***
contacted Chamberlin and Associates, LLC and asked to speak to the regional manager for *** apartments. Ms*** was informed that the regional manager was not available but we could collect her name and number and we will get the message to the respective regional manager. Ms*** ranted that the community manager was not returning her calls and when prompted again to provide the information needed to return her call she (Ms***) said to our receptionist “You are a *** *** and I hope you die.” Ms*** then hung up on the receptionist.
Ms*** called Monday morning May 9th, to complain about her issues again, but was verbally abusive, one of the regional managers in the office at the time took over the call. Ms*** calmed down and explained to the regional manager that she received a day notice for non-payment. Ms*** went on to state that she dropped her rent off in a blue CD case, in the rent drop. The regional went to advise Ms*** that she should check to see if the money orders were cashed and it could have been a simple error and miss applying the funds The regional manager also told Ms *** that if she paid rent we would not evict her, and we would look into the matter. Ms*** then proceeded to call the regional manager derogatory names similar to the names mentioned above and hung up on the regional manager.
Monday afternoon, Ms*** came to the corporate office to address her issues. She immediately started yelling and cursing about how much money we owe her, and asked how could we lose her rent check. She was told that this is a place of business and she just can’t yell and curse at people. She was told to lower her voice and if she did not calm down she would be asked to leave. Dave Chamberlin, and I walked into the conversation, and Dave instructed me to assist Ms***. I asked Miss *** to please explain to me what her issue is so I can properly address it. After getting to the bottom of the issue, Dave interrupted and told Ms*** that her behavior was unacceptable, and if we have another incident with her verbally abusing staff then we would issue a day notice for eviction for non-compliance.
I talked extensively with Ms*** and found out her issues were two fold. First, why the rental price on her day notice for non-payment lower than her rent, and if she over paid wants her money back, and secondly she wanted her rent payment found. I told her that I would research and get back to her
The manager and Assistant manager for the property were instructed to tear apart the drop box office to find her payment. No payment was found
Secondly it was discovered that Ms*** was paying her rent late and was adding in the appropriate late fees. However because there was a transition of managers the late fees were never applied to account, thus creating a credit on her account
I called Ms*** and explained that she was paying the correct amount of rent and late fees each month but the late fees were not applied to her account. I told her in the interests of good customer relations that we would not go back and charge the late fees to her account and that her credit was legitimateShe made no mention of a refund, however we are unable to refund money. She can however pay less money next month, and still accomplish the same result. Again Ms*** never relayed this request to me.
Ms*** money orders were found in the morning a couple of days ago; mysteriously in a orange CD case on the floor, after the extensive search of the office
In closing I will say that Ms*** behavior was rude and abusive, outside of any social norms. It is our belief that Ms*** forgot or neglected to drop her money off on time. She was charged the appropriate rent according to her contract. We have been very patient given her approach, and feel that we have done more than most given her behavior
Sincerely,
*** ***
Regional Manager

***
We're very sorry to hear about your
experienceIn order to assist you better, we will need more specific informationIf you would like, please contact our corporate office directly, so we can learn what property of ours you're talking about and previous address, etcOur team is more than willing to helpYou can call us at: *** ***
Thank you!

We have just moved into the Terraces in Prescott Valley, AZ, which is managed by this company. I paid my first months rent on line per their instructions using a credit card. When I received my payment confirmation I was charged a $41 convenience fee! I was not warned about this in advance, and, if I had been, I would obviously have sent them a check or money order. This is a shady business practice at best and highway robbery at worst.

These allegations are not true. Work orders are always to be done professionally and in a timely manner for Chamberlin & Associates communities.

Differential treatment between Spanish speakers and non Spanish speakers at Melrose on 5th. Mgr (Spanish speaker) permits other Spanish speakers to have barking dogs, harass non Spanish speakers, and fails to step in when non-speakers report harassment. Issued bark warning for a registered service animal alerting. Discriminatory and unprofessional. Apartment dirty at move in despite assurances it would be cleaned up, unsafe area with graffiti and transients everywhere behind complex, shoddy quick fix patches instead of real maintenance. Windows don't lock, cars burglarized, everyone charged $1300+ but some units got better appliances ( Spanish speakers). Water temps boiling, no a/c for first two weeks in July despite maintenance requests. Closet fixtures missing at move in--had to argue with corporate office to get them put back in. Kitchen wired wrong, one entire wall without power to outlets. Am breaking lease because this is a ghetto hell hole.

I'm currently a resident at one other properties at Villa Jay and their manager is very rude. They have had three manager turnovers in one year and this most recent doesn't really care about the tenants and rules the complex with an iron fist. Whatever the previous manager ok'd is not ok with him.

He is very biased with tenants and given the property doesn't have any real shades to block the sun which can send our electric bills sky rocketing in the summer when the sun is shining through the living room or bedroom window, we are not allowed to have any coverings which was approved by previous managers. He ordered everybody to remove all coverings and use patio umbrellas which doesn't really do it justice.

He sent everyone a 10 day notice to remove or vacate the property and will not discuss with any tenants. He ignored all of our phone calls and text messages. I have nerve damage in both arms and can not be outside in direct sunlight but he doesn't care.

He is not a very good manager and we don't intend to stay here when our lease is up but I hope those who do move here read this and avoid this place because the electricity bill can reach half the rent. in the summer months.

We have just moved into the Terraces in Prescott Valley, AZ, which is managed by this company. I paid my first months rent on line per their instructions using a credit card. When I received my payment confirmation I was charged a $41 convenience fee! I was not warned about this in advance, and, if I had been, I would obviously have sent them a check or money order. This is a shady business practice at best and highway robbery at worst.

Differential treatment between Spanish speakers and non Spanish speakers at Melrose on 5th. Mgr (Spanish speaker) permits other Spanish speakers to have barking dogs, harass non Spanish speakers, and fails to step in when non-speakers report harassment. Issued bark warning for a registered service animal alerting. Discriminatory and unprofessional. Apartment dirty at move in despite assurances it would be cleaned up, unsafe area with graffiti and transients everywhere behind complex, shoddy quick fix patches instead of real maintenance. Windows don't lock, cars burglarized, everyone charged $1300+ but some units got better appliances ( Spanish speakers). Water temps boiling, no a/c for first two weeks in July despite maintenance requests. Closet fixtures missing at move in--had to argue with corporate office to get them put back in. Kitchen wired wrong, one entire wall without power to outlets. Am breaking lease because this is a ghetto hell hole.

Ok I don't need apologies I need my refund. This is really stressful when someone steals your money. First of all Maria lied about the move in ready date. She ignored my text messages for 2 days. I asked if the apartment was ready on the 19th she supposedly didn't get her messages for 2 days. I have all my messages saved. Plus your ad on Craigslist says trash, water, sewer included and on the contract she gave me was gonna charge me. You guys are big time crooks I'm very lucky I didn't move in there. You guys would probably come up with other random charges.

Dear Mr. Pina,

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First we would like to apologize about the confusion and stress this may have caused.
 
Unfortunately we will not be able to refund the funds. The agreement to refund the funds was if the unit was not available for the move in day then we would give we full refund. However, the unit was ready and available to move in on the 23rd. Maria, kept constant contact with your significant other and toured her the unit on the 22nd. Maria did express to your wife that the only items left to do was the final cleaning of the unit.
 
Once again, we apologize and thank you for your feedback.
 
Thank you,
Chamberlin + Associates, LLC

1. I have no hot water. I reported this twice and never seen the problem resolved. Sonetimes not only do I have no hot water but at time no water at all.

2. The contact info listed on the signs is incorrect

3. There is no management on site so I can't file a complaint in person or get correct contact info.

4. The pool is always nasty, I don't think they have the water filtering correctly.

Dear [redacted]:

I am in receipt of the complaint dated May 6th, 2014. On May 9th, 2014, Ms. [redacted]...

contacted Chamberlin and Associates, LLC and asked to speak to the regional manager for [redacted] apartments.  Ms. [redacted] was informed that the regional manager was not available but we could collect her name and number and we will get the message to the respective regional manager.  Ms. [redacted] ranted that the community manager was not returning her calls and when prompted again to provide the information needed to return her call she (Ms. [redacted]) said to our receptionist “You are a [redacted] and I hope you die.”  Ms. [redacted] then hung up on the receptionist. 

Ms. [redacted] called Monday morning May 9th, 2014 to complain about her issues again, but was verbally abusive, one of the regional managers in the office at the time took over the call.  Ms. [redacted] calmed down and explained to the regional manager that she received a 5 day notice for non-payment.  Ms. [redacted] went on to state that she dropped her rent off in a blue CD case, in the rent drop.  The regional went to advise Ms. [redacted] that she should check to see if the money orders were cashed and it could have been a simple error and miss applying the funds.   The regional manager also told Ms [redacted] that if she paid rent we would not evict her, and we would look into the matter.  Ms. [redacted] then proceeded to call the regional manager derogatory names similar to the names mentioned above and hung up on the regional manager. 

Monday afternoon, Ms. [redacted] came to the corporate office to address her issues.  She immediately started yelling and cursing about how much money we owe her, and asked  how could we lose her rent check.  She was told that this is a place of business and she just can’t yell and curse at people.  She was told to lower her voice and if she did not calm down she would be asked to leave.  Dave Chamberlin, and I walked into the conversation, and Dave instructed me to assist Ms. [redacted].  I asked Miss [redacted] to please explain to me what her issue is so I can properly address it.  After getting to the bottom of the issue, Dave interrupted and told Ms. [redacted] that her behavior was unacceptable, and if we have another incident with her verbally abusing staff then we would issue a 10 day notice for eviction for non-compliance. 

I talked extensively with Ms. [redacted] and found out her issues were two fold.  First, why the rental price on her 5 day notice for non-payment lower than her rent, and if she over paid wants her money back, and secondly she wanted her rent payment found.  I told her that I would research and get back to her.

The manager and Assistant manager for the property were instructed to tear apart the drop box office to find her payment.  No payment was found.

Secondly it was discovered that Ms. [redacted] was paying her rent late and was adding in the appropriate late fees.  However because there was a transition of managers the late fees were never applied to account, thus creating a credit on her account.

I called Ms. [redacted] and explained that she was paying the correct amount of rent and late fees each month but the late fees were not applied to her account.  I told her in the interests of good customer relations that we would not go back and charge the late fees to her account and that her credit was legitimate. She made no mention of a refund, however we are unable to refund money.  She can however pay less money next month, and still accomplish the same result.  Again Ms. [redacted] never relayed this request to me. 

Ms. [redacted] money orders were found in the morning a couple of days ago; mysteriously in a orange CD case on the floor, after the extensive search of the office.  

In closing I will say that Ms. [redacted] behavior was rude and abusive, outside of any social norms.  It is our belief that Ms. [redacted] forgot or neglected to drop her money off on time.  She was charged the appropriate rent according to her contract.  We have been very patient given her approach, and feel that we have done more than most given her behavior.

Sincerely,

Regional Manager

These allegations are not true. Work orders are always to be done professionally and in a timely manner for Chamberlin & Associates communities.