Chamber of Commerce-McKinney

Initial Business Response /* (1000, 10, 2015/08/03) */
We do apologize for the delay in removing from the residence of Ms***The container was removed on July 14th, At this point the customer's account is closed and showing no balance

Initial Business Response /* (1000, 5, 2017/01/10) */
Contact Name and Title: [redacted] CS Manager
Contact Phone: XXX-XXX-XXXX [redacted]
Contact Email: [redacted]@wasteawaygroup.com
We have taken the time to review all of the customer services, notes, phone calls, etc. After the review and...

speaking with the customer, Customer Support Representatives and Operations Managers involved, we believe we have found the reasons for the less than adequate service the customer received.
At this time the customer has requested the service stopped, the container(s) removed and the account credited down to a ** balance.
At this time all adjustments have been made on the account to satisfy these requests. At this time the service has been stopped. The customer's account is at a ** balance. The container(s) will be removed on January 12th or 13th.
Initial Consumer Rebuttal /* (2000, 7, 2017/01/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We agreed the balance would be [redacted] and Bordens would come pick up their garbage receptacles. That will be the end of our transactions. Thank you.