C.G. Uhlenberg, LLP

We have received *** concerns regarding her experience with Angel MedFlightWe appreciate being made aware of the situationIt is our practice to explain to the patient and/or family members, before every medical flight, the charges and billing proceduresWe provided *** with a
‘retainer’ amount which is a fraction of the total billed charges outlined in our transport agreementWe also obtained insurance information with the understanding that Angel MedFlight will submit a claim to the insurance company after the medical flight is completeWe did obtain authorization to submit a claim to insurance in this case.We understand that a medical flight is a first-time event for most patients and their family members; under extremely difficult circumstancesWe are especially sensitive to the difficulty of *** situationWe know that insurance billing and claims handling can be complex and that there is a lot of information to retainOur goal is to ensure that every member involved in the decision making process understands the billing and claims proceduresWe are not only committed to providing excellence in care, but also valuable service overall to everyone involved in the process of coordinating a medical flight. As a company, we are sincerely sympathetic to the circumstances of each of our patients and strive to keep the process as simple as possible In order to provide excellence in quality and service to each patient, it is necessary that we secure payment for our services We have had the opportunity to speak with *** to address her concerns and resolve the situationWe appreciate having had the opportunity to safely transport *** back home to receive the care that she needed, surrounded by her family