CFO Anywhere, LLC

Dear Revdex.com Cincinnati:This letter is in reference to Customer Concern ID - [redacted] letter dated 11/9/from [redacted] .The person submitting this concern is not the actual purchaser of the items referenced As part of a separate package through our company, the original purchaser (Ms***) requested additional rooms and tickets on behalf of her guest (Ms [redacted] )The salesperson provided a cost for extra hotel nights at the [redacted] (not the *** [redacted] as the letter states) as well as tickets to the Hit [redacted] Show [redacted] , which was then accepted and the clients credit card was charged After the trip we were contacted by Ms [redacted] that they felt they were overcharged for their stay and for their tickets (that they resold on the street for $because they did not want to go)We have no proof that the hotel quoted her $299/night for her stay other than her saying so and we cannot comply with a price that was given on the day of check in (hotel rates may vary based on occupancy levels, these reservations were secured in advance) As a curtesy to the original purchaser, we agreed to offer a $95/night refund for the hotel (our profit) and have not heard back from either contact It is not our policy to release our cost and cannot due to confidentially and contractual obligations with our suppliers We pay a flat fee for [redacted] certificates that can be redeemed at anytime regardless of the published nightly rate and that is what was sold In reference to the tickets - because tickets are purchased and sold on a secondary market, sellers set the prices of their tickets, which means they may be sold for more or less than face value depending on demand, which tend to vary as the event date approachesThey were charged $1,per ticket (not the $1,that she states), which is comparable to the current market for [redacted] (Matinee Showing, Front Mezzanine Row C) at [redacted] (see below popular secondary ticket market pricing) All ticket sales are final and non-refundableWe believe that this is a dispute between the original purchaser who accepted the charges and her guest (Ms*** [redacted] ) Phone conversations between the salesperson and (Ms [redacted] ) lead us to believe that her and her husband had no interest in going to [redacted] or seeing the [redacted] show Many of the facts and issues the customer has submitted are incorrect and/or invalid Our action regarding this complaint remains as proposed, a $95/night refund for the hotel (total of $380) to the original purchaser as good faith If you have any additional questions, please do not hesitate to contact me Melissa D [redacted] | Director of Events and OperationsWinspire, Inc---PLEASE SEE ATTACHED ORIGINAL PDF RESPONSE FROM BUSINESS

Dear Revdex.com Cincinnati:This letter is in reference to Customer Concern ID - [redacted] letter dated 11/9/2017 from [redacted].The person submitting this concern is not the actual purchaser of the items referenced.  As part of a separate package through our company, the...

original purchaser (Ms. [redacted]) requested additional rooms and tickets on behalf of her guest (Ms. [redacted]). The salesperson provided a cost for extra hotel nights at the [redacted] (not the [redacted] as the letter states) as well as tickets to the Hit [redacted] Show [redacted], which was then accepted and the clients credit card was charged.  After the trip we were contacted by Ms. [redacted] that they felt they were overcharged for their stay and for their tickets (that they resold on the street for $500 because they did not want to go). We have no proof that the hotel quoted her $299/night for her stay other than her saying so and we cannot comply with a price that was given on the day of check in (hotel rates may vary based on occupancy levels, these reservations were secured in advance).  As a curtesy to the original purchaser, we agreed to offer a $95/night refund for the hotel (our profit) and have not heard back from either contact.  It is not our policy to release our cost and cannot due to confidentially and contractual obligations with our suppliers.  We pay a flat fee for [redacted] certificates that can be redeemed at anytime regardless of the published nightly rate and that is what was sold.  In reference to the tickets - because tickets are purchased and sold on a secondary market, sellers set the prices of their tickets, which means they may be sold for more or less than face value depending on demand, which tend to vary as the event date approaches. They were charged $1,035 per ticket (not the $1,500 that she states), which is comparable to the current market for [redacted] (Matinee Showing, Front Mezzanine Row C) at [redacted] (see below popular secondary ticket market pricing).  All ticket sales are final and non-refundable. We believe that this is a dispute between the original purchaser who accepted the charges and her guest (Ms. [redacted]).  Phone conversations between the salesperson and (Ms. [redacted]) lead us to believe that her and her husband had no interest in going to [redacted] or seeing the [redacted] show.  Many of the facts and issues the customer has submitted are incorrect and/or invalid.  Our action regarding this complaint remains as proposed, a $95/night refund for the hotel (total of $380) to the original purchaser as good faith.  If you have any additional questions, please do not hesitate to contact me.   Melissa D[redacted] | Director of Events and OperationsWinspire, Inc---PLEASE SEE ATTACHED ORIGINAL PDF RESPONSE FROM BUSINESS