To whom it may concern, We have reviewed all of our processesThe calls that were made to us were documentedI have re-trained our staff on the follproceduresI apologize that you were not called back in a timely manner, it is our intent to follow up immediately on all callsWe have received the product backWe have started the Medicare refund processThank you for bringing this to our attention I apologize for the delay in response from our teamSheri L***Administrator
To whom it may concern, We have reviewed all of our processesThe calls that were made to us were documentedI have re-trained our staff on the follproceduresI apologize that you were not called back in a timely manner, it is our intent to follow up immediately on all callsWe have received the product backWe have started the Medicare refund processThank you for bringing this to our attention I apologize for the delay in response from our teamSheri L***Administrator