Certified Crane Services Ltd.

The business has responded Please see below:*** Dispute Services Mediator, This letter is in response to complaint (ID#***) against Inspiration Gallery by *** ***. One of our customers bought a glass tray as a wedding gift for ** *** The
tray sold for $39.99. Contrary to ** ***’s claim of poor wrapping, the item was wrapped in bubble and tissue AND then placed in A BOX Our customer left the store happy and content. Please note, this item was not shipped by us. Furthermore, we don’t know when the box was removed and why. ** *** called us from the airport on her way to *** to discuss the breakage. I explained that it did not leave the store defective and that we cannot be responsible for mishaps after they leave our store. During our years of doing business, we’ve always taken great pains to protect gifts that leave our store. We present items to our customers for inspection prior to wrapping (see attached picture of sign in our store) Nothing leaves our store unless it is in good condition and has passed inspection. We take pride in our merchandise. It is not clear why ** *** feels entitled to get anything for this item when there is no fault on our end Attached is a copy of the phone exchange I had with *** ***. I was typing while she was talking. If you have any questions, please feel free to contact me. Thank you,