CertaPro Painters of Madison County, IL, Webster Groves & Florissant, MO Reviews (%countItem)
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CertaPro Painters of Madison County, IL, Webster Groves & Florissant, MO Rating
Address: 6 Glen Echo Dr., Edwardsville, Illinois, United States, 62025
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I hired this CertaPro Painters franchise to paint some walls and cabinets for me. The start date for the job was on November 1st. When doing the research for the company, I did see they were licensed and insured so I went with them for my work. When they did the work, they did not cover or protect any of my counter tops. Due to not covering them, the counters were scratched and damaged. I contacted the company to report this to them and they said they would contact their insurance and get this fixed. Ever since reporting this, I have just been getting the run around from the company and this process has just kept getting delayed. The company wanted to see if they could fix the counter tops before having to replace them, I told them that was fine. I did talk to the counter top manufacturer about this issue as well, and they informed me that they would probably have to sand the counters down so much that they would be dull and not match the rest of the counters. They told me CertaPro probably would need to be replace the counters. I told this to CertaPro, and they still insisted they try to fix them. I told them that was fine, but they would need to be replaced if they did not match the rest of my counters and if I am not satisfied. CertaPro's insurance keeps trying to get me to sign a release which I refuse to do because I do not want to be stuck as liable if they cannot fix the counters. The insurance company also wanted me to pay for the person to come out and see if the counter tops could be fixed instead of replaced. I shouldn't have to sign or pay for anything for the damages CertaPro caused. I paid just under $3000 for this work and I just want my counter tops fixed or replaced.
When I received the complaint from the homeowner, I went to the home and did see that there were some scratches in the 9 year old countertops that could have been caused by my crew and made the homeowner aware that I would file a claim, which I did. I have been in contact with my agent, the insurance company and homeowner throughout the process, which I will grant has taken longer than I expected it would. The contractor that the insurance company has recommended is confident that the suggested repairs will be successful. I received the contact information for the contractor today (12/28). The work is yet to be scheduled. I offered to discount the cost of the project ($2159.85) by the repair amount ($300) in order to expedite the process, but the homeowner also refused this option. The homeowner has not paid anything on the project, nor has she been invoiced while this issue is resolved. We are contacting the contractor in order to get the repair work scheduled, but the homeowner wishes to research the company before allowing work to be done. We will continue to work toward resolving this issue.
Complaint: ***
I am rejecting this response because: I am not accepting it at this time as the only reason he has responded with the contractor information to "try" to fix the countertops is because I filed this complaint. I want this complaint kept open until the situation has been resolved. The only time I see resolution with *** is when he is threatened to have action brought against him.
Right now we are scheduling to have a contractor that the insurance adjustor found (I'm waiting to get his certificate of insurance first). I told Eric that the contractor told me that because my countertops are black, it is the hardest color to try to fix and that the process to sand down the countertops enough to get rid of the scratches could dull the countertops. I told Eric if they look dull, that is unacceptable and he will then need to replace them. I request to keep this complaint open until everything is resolved. Otherwise, I will have to start the process over again if I don't get responses from Eric.
Thank you for your assistance.
Sincerely