CertaPro Painters of East Orlando

I hired Certa Pro to paint the exterior of my home. Their customer service and paint work is unsatisfactory. The paint has peeled off several times.
Certa Pro East Orlando was hired by me around May 4, 2019 for exterior paint of my home in Winter Park. I was working with Megan *** and later in the project, the owner Steve was brought in to look at my house because I was not satisfied with the work done. I wanted my front porch and back porch hand washed because the house was under construction and the dry wall outside on the ceiling was not painted yet. Once the painting crew started painting, I noticed that they had painted over dirt and cob webs because they did not hand wash or pressure wash. The caulking was not done properly around the windows, there were cracks that were not filled in, paint was bubbling, it wasn't primed properly, the laxon was put on unevenly, there was dripping paint marks, paint peeling off in several areas of the house, they painted over screws instead of taking them out, and the list goes on. I addressed my concerns with Megan *** and then the owner Steve came out to see the job. He agreed that this was unsatisfactory work and had the same painting crew come out again. They had a crew come out two times all together to finish and fix the paint work. Unfortunately, they did a worse job the second time. Megan *** told me that the crew would not be working on my house anymore and they would send out a new crew. I was sending them emails with pictures of all the problems. On 6/14/19, I requested a breakdown of the charges they were charging me for. I did not feel that I should pay for pressure washing and hand washing when they obviously did not pressure wash or hand wash and painted over dirt. The owner Steve also said he saw that the paint crew painted over the cob webs and dirt. On June 14, 2019 Megan replied to my email and said "we are going to have to get with Steve about this." I sent them another email on June 25, 2019 asking them to please see my previous email that I sent on June 14, 2019. I did not hear from them for two months after June 25, 2019. On August 23, 2019 my daughter Mattia received a voicemail from Debbie stating that they finally freed up some painters to come to my house to fix the paint job. Over two months later, they freed up painters to come. That is unacceptable. The company never addressed my last email to work together to come up with a mutual agreement on the charges and to have a new crew come out. on September 25, 2019, I received a certified letter that the company would put a lien on my house if I did not pay them. I have not paid them anything at this time. They did not give me satisfactory work or by any means to my expectations as it states in their contract. In their contract under Certainty Pledge, it states, "On completion we'll schedule a walk through to make sure the job was done according to your expectations." There has been no communication with me on their end until I received a Notice to Owner in the mail to pay them or there will be a lien on my house. I am not satisfied with the paint job and the customer service of Certa Pro East Orlando.

We had some bad experiences with painters in the past and decided to use certapro this time. They were a little more expense but worth the additional costs. I'd recommend using them.

My wife and I were very impressed. A truly professional painting company.

The guys at CertaPro did a great job. Pool deck looks awesome. They were on time, professional and competitive on price. I'm need some other painting done at my place and will going back to CertaPro!

I used them to paint the exterior of my home and had a great experience! They were polite and their quality is second to none.

Outstanding service. Great attention to detail. Professional and courteous. I would highly recommend them.