CenturyLink

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11032233, and find that this resolution is satisfactory to me Sincerely, Thomas Rhode

CenturyLink appreciates Ms [redacted] giving us the opportunity to review the handling of her accountAt CenturyLink we strive to provide outstanding customer service and her comments are appreciated plus utilized to enhance our trainingUpon review, I verified Ms [redacted] set up another account at the [redacted] address advised in this complaintTherefore, I agreed to adjust all final charges due on the E [redacted] account to resolve this complaintAll charges have been credited back to Ms [redacted] with all collections being suspendedI apologize for any inconvenience CenturyLink may have cause Ms [redacted] [redacted] CenturyLink Customer Advocacy Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] clarifing that there is$balance dueWith this, I accept and thank you for your serviceGreatly appreciated [redacted]

CenturyLink appreciates the opportunity to review the issues or concerns regarding this complaint. At CenturyLink, we strive to provide outstanding customer service and feedback is appreciated and utilized to enhance our training. As of the 4th of April, the account has been put on the unlimited... home phone price for life bundle. The increase in charges is due to previous promotions expiring in April 2018. These promotional (or loyalty credits) prices are not available year after year. The voicemail which is also a part of the package has been removed and should no longer be an issue. CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced. Sincerely, Steve S [redacted]

2/25/16: Centurylink has reviewed the charges on the customers final bill of [redacted] in the amount of $in disputeThe customer indicated they had service a few daysThe service was established on 12/21/Centurylink received a request to port the number to another provider with a due date of 12/30/The customer cancelled service prior to thirty daysThe remaining charges were credited today to a zero balanceThe collection agency has been advised to stop collection action and to pull the debt if reportedCneturylink apologizes for the poor customer service received regarding this matter.***/Centurylink Manager

Per the accounts billing the system credited back $for the dates 09/23/16-10/05/We have adjusted the remainder of the September billing and have applied a credit of $Which makes the remaining past due balance for services $The last payment received on this account was on 05/12/resulting in the current balance dueWe appreciate the opportunity to investigate the customers concernsSincerely, [redacted]

Our records indicate a return label packet was mailed to [redacted] St, Suite [redacted] on June 28, 2017. This was the address that Mr. [redacted] provided when the account was disconnected. CenturyLink has reviewed our previous response to Mr. [redacted] ’s issue. Mr. [redacted] did not provide any new information regarding his complaint. After careful consideration, we believe our original investigation and response to be valid. CenturyLink respectfully denies Mr. [redacted] ’s request for further compensation. Margaret CenturyLink Customer Advocacy Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is somewhat satisfactory to me I appreciate the apology but I do hope that the company will have a conversation and training with employees about good customer service in regards to this matter Because the customer service reps were so rude and unknowledgeable , and because of the wasted hours spent trying to find a resolution, Centurylink has lost me as a loyal customer To clarify, I don't think that anyone should lose their job, but I do feel that training is in order to promote better customer service I also would hope in the future that Centurylink will be honest and careful in their advertising Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 12, 2015/11/20) */ CenturyLink appreciates Ms [redacted] giving us the opportunity to review our handling of her account, XXXXXXXXXI would like to apologize for the less than exemplary service that Ms [redacted] recently received from CenturyLink representativesHer comments are appreciated and, to improve customer service, will be investigatedOur representatives need to know the negative impact we have on customers when we fail to do our jobs well Our records indicate Ms [redacted] spoke with a representative on September 26, She was quoted a monthly rate of $less a $and $promotional discountThis would give her a monthly rate of $before taxes, fees, and surchargesUnfortunately, Ms [redacted] is not eligible for the $discountThus, she has been correctly billing at $($73.95-$29) before taxes, fees, and surcharges on the October and November 3, bills Because of the miscommunication, a credit has been applied to the account for the difference in the quoted and billed rate for October, November and DecemberA credit for $was issued on November 19, and should be reflected on the December 3, billIn addition, a credit for the $Late Payment Charge from the November bill has also been applied Initial Consumer Rebuttal / [redacted] (2000, 14, 2015/12/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) I'm not 100% satisfied, but will accept that they have at least partially covered the difference

To whom it may concern: Please be advised that CenturyLink has completed a review of this complaint and found the following: Prior to this reply, the customer already engaged the executive office with a duplicate complaintIn that complaint the customer already received remedy via that complaint issued as follows: “Thank you for contacting our office regarding your recent experienceYour email was referred to me for a response on behalf of CenturyLink I appreciate you giving me the opportunity to further review our handling of your accountI would like to apologize for the less than exemplary service that you feel you recently received from CenturyLink representativesAt CenturyLink, we strive to provide outstanding customer serviceYour comments are appreciated and, to improve customer service, will be investigatedOur representatives need to know the negative impact we have on customers when we fail to do our jobs well After reviewing your email and CenturyLink account, credits for late fee and prorated charges have been issuedThe total amount due as of today is $ Your monthly service charges are $plus tax, which should be close to the $you’ve been quotedWe apologize for the billing issues you incurredYours was not the experience that we strive for daily to provide our customersPlease accept our sincerest apologies for your inconvenience.” CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: It does not even address the advertising Sincerely, [redacted]

To whom it may concern: I have received and reviewed the customers’ complaint and found the following: Subsequent to this complaint the customer engaged another manager in the CenturyLink Executive Office and the same complaint was reviewed and resolvedCenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced Sincerely, [redacted] Executive Office Regulatory Escalations Analyst CenturyLink Customer Advocacy Consumer/Small Business Sales and Care

I have reviewed the Revdex.com Complaint from [redacted] regarding misquoted ratesI have reviewed the account bills and notes history and show we have responded back to all the customer's emails to us and in one case requested they call for assistance due to the requestAll of our packages rates and requirements are available on our website for customers to confirm quotes from our Customer Care ConsultantsIn cased where TV service is involved it can be higher than initial quoted if the customer changes to a different programing package or adds extra set top boxes not on the original orderI reviewed the first bill which was higher than expected it was for about a month and a half since we bill up to the bill date then a month in advance along with one time activation feesAs a courtesy I have given the customer a $credit to their account since we should have set better expectations for the first bill amount we apologize for thatBased on my findings we are sustaining the service agreement as valid.Sincerely,Mr[redacted]

CenturyLink appreciates [redacted] writing regarding service for [redacted] ’s account [redacted] *** I would like to apologize for the less than exemplary service that Mr [redacted] recently received from CenturyLink representatives His comments are appreciated and, to improve customer service, will be investigated However, I regret to inform Mr [redacted] that CenturyLink is unable to provide any information regarding the account, as Mr [redacted] is not an authorized party on the account Mr [redacted] would need to be added to the account as an authorized party before any information can be provided I apologize for any inconvenience [redacted] CenturyLink Manager

After further review, Ms [redacted] did receive all months of the promised promotion before taxes and other feesSome months billing was lower or higher in cost due to other factors that may have reflected other billingAll billing statements provided a full detail billing explanation [redacted] CenturyLink Customer Advocacy Group

To whom it may concern: I have reviewed the customers’ complaint and found the following: CenturyLink would be happy to investigate any issues the customer has but is unable to at this time with the information provided in this complaintThe Name, the address or combination thereof as well the phone numbers listed in the complaint did not return any account informationThe customer may reply with the information needed via the Revdex.com or please have the customer contact the executive office Manager handling this complaint at any of the means listed belowPlease have the customer provide the account number or phone number and the service address and any other info as is printed on the billCenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced and appreciates the opportunity to resolve this complaint Sincerely, [redacted] [redacted]

To whom it may concern: I have received and reviewed the customers’ complaint with the account information and found the the customers claims are validNotions on the account indicate the customer’s request is correct and therefore CenturyLink has issue an adjustment that covers the following: Late payment fees for the following months: October $November $January $February $March $April $HIS Activation Fee $Broadband Recovery Fee $Internet Fee $Early Termination Fee $That brings the total adjustment for the account to $CenturyLink understands it took a lot of personal time but CenturyLink does not compensate fot personal time or cost associated with getting resolution to issues stemming from this type of service installationCenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced Sincerely, [redacted] Executive Office Regulatory Escalations Analyst CenturyLink Customer Advocacy Consumer/Small Business Sales and Care

As previously stated, Ms***’s account was disconnected on May 10, An effective bill date of March 22, was used A May 15, bill was issued, reflecting a $balance due A credit for $was issued on May 19, The account reflects a zero balance due [redacted] CenturyLink Customer Advocacy

I have reviewed the billing complaint from [redacted] regarding disputed bills on her accountsI have disconnected account [redacted] and backdated the charges to 01/16/order number [redacted] I have also credited the full bill on [redacted] which was automatically set up when [redacted] ported out her number to another providerWe apologize for not being able to resolve the service issues and the billing errors that resulted after [redacted] 's number was ported outIf [redacted] has any questions when she receives her revised final bills we are happy to further assist as neededSincerely,Mr.T [redacted]

Complaint: [redacted] I am rejecting this response because:I called every month, for months, due to billing issuesI've spent at least hours on the phone with them, spoke with different people on one phone call and all they offered was a time $credit on my accountI told the manager I spoke with that I was still very unsatisfied, I made it very clear that if I have to call back again the following month for billing issues, there will be bigger issues than a Revdex.com complaintEvery person I have spoken with has given me different answers and my bill has not be right the last 4-monthsI have no other choice but to use them for Internet, the area we live in only offers Century Link, if I had an option, I would have NOTHING to do with them any longer, unfortunately work requires me to carry internet in our apartmentA measly $credit and a manager telling me there's nothing else she can do, oh, but transfer me to another department of course, is NOT a resolution Sincerely, [redacted]