CenturyLink

I have reviewed the complaint from [redacted] regarding a request to have his account disconnectedI reviewed the account showing it was disconnected as of 04/09/as requestedSince it's disconnected I am unable to see why there was a problem trying to transfer the services onlineIf [redacted] would like to see about new service our Customer Care Team or online live chat team would be happy to further assistCenturyLink would like to apologize for the time and frustration this situation has causedSincerely, Mr.T [redacted]

I have reviewed the complaint from [redacted] regarding a disputed bill on a closed accountI would be happy to investigate this dispute if the customer can provide me with the closed account number If they don't have it they can contact our Credit Department and provide their SSN to get the numberI was unable to locate the closed account with the information provideSincerely, [redacted] l

Complaint: [redacted] I am rejecting this response because: I was never made aware of a new or year obligation as they said They have lied over and over to me since I decided to drop service I tried to stop the autopay on my account after having issues I was told by them I could opt out just by clicking the manage your autopay link I tried that for weeks and it gave me an error message every time After I contacted them again and demanded they unenroll me, I was told that couldn't take anymore money out of my account because the account was closed Just this week they took out $ I don't mind paying what I owe for the data used but I think this company is very shady Have them present you with a signed contract or any soundbite where I agreed to a time limit contract I never did I don't care about the money anymore, it's about the principle now Sincerely, [redacted]

I have reviewed the Revdex.com Complaint from [redacted] regarding fees caused by us failing to correctly update their auto payI have reviewed the account bills and have issued a credit for $bank fees, $returned check fee on our bill and $for the late fee we charged the customer for a total adjustment of $This credit will show on the next bill and be used to cover monthly internet costs until it's used upWe apologize for not updating the customers banking information which has resulted in these fees along with a frustrating experience to our customerSince the payment went through on the last bill it seems this issue has been corrected if the customer wants to verify their banking information this can be done by calling our Automatic Payment Center directly ###-###-####Sincerely,Mr[redacted]

I have received a copy of the Revdex.com complaint filed by [redacted] ***, regarding his [redacted] billing dispute I have reviewed his account and found the following: After review of the account, [redacted] cancelled [redacted] on July 29, The August 20, reflected the [redacted] billing adjustment of -$CenturyLink apologizes for any confusion regarding the [redacted] programmingThe monthly fees are assessed by [redacted] , not CenturyLink [redacted] would need to contact [redacted] about the programming and policy [redacted] can contact [redacted] at [redacted] or in writing at the following address: [redacted] [redacted] [redacted] [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Kelli Vergini

CenturyLink appreciates Ms [redacted] giving us the opportunity to review the handling of her accountAt CenturyLink we strive to provide outstanding customer service and her comments are appreciated plus utilized to enhance our trainingUpon review, I verified Ms [redacted] was advised on April 14, 2016, internet cost of service will be billed at the regular rate of $Ms***’s location did not qualify for an Internet promotion due to the type of technology availableI made contact with Ms [redacted] for further review of this complaintInconsideration to Ms***’s ongoing billing trouble, I agreed to a onetime adjustment of $I apologize for any inconvenience CenturyLink may have cause Ms*** [redacted] CenturyLink Customer Advocacy Group

I have received a copy of the Revdex.com complaint filed by MsHelen [redacted] , regarding a billing disputeAfter investigation of Ms [redacted] 's account it has been found that this issue has previously been resolvedThere was a credit placed on the account for the $modem fee that was placed on the accountCenturyLink apologizes for the frustration encounteredFor further questions or concerns please contact our team directly at 1-800-244-Cneturylink has closed this complaintSincerely, Mr [redacted]

I have reviewed the Revdex.com complaint from [redacted] regarding a billing disputeI would be happy to look into this situation if the customer can provide me the CenturyLink account number in question.Sincerely,Mr[redacted]

I have received a copy of the Revdex.com complaint filed by Mr [redacted] regarding a billing disputeAfter investigation of Mr [redacted] 's account it has been found that per the account notes on 03/06/the account was disconnected and that the termination fees were waived at that timeWe apologize about any frustration encountered and appreciate the opportunity to investigate Mr [redacted] s concernSincerely, Mr [redacted]

CenturyLink appreciates the opportunity to review Mr [redacted] s account, [redacted] *** Our records indicate Mr [redacted] ordered Mbps Internet service on January 30, with a modem purchase This order completed on February 1, Mr [redacted] spoke with a representative on February 5, An order was issued to install a new jack and the jack was installed on February 12, The account was disconnected on February 22, Mr [redacted] was correctly billed for the modem ($100), jack installation ($99), and for Internet service from February to February 22, The February 22, Closing bill reflects a $balance due Our records indicate the modem was returned on March 1, While the amount due is valid (less the modem charge), an adjustment for $has been applied, in an effort to satisfy The account currently reflects a zero balance Margaret CenturyLink Customer Advocacy

Complaint: [redacted] I am rejecting this response because: It shirks any responsibility or sense of wrongdoing from the company and puts all blame on the customerJust like every response I have read to Revdex.com complaintsUntil you see yourself as a servant of your customers needs and not just treat them as targets of opportunity, to be taken advantage of, you will find difficulty in being respected and will never find appreciation for what you do Sincerely, [redacted] ***

Centurylink appreciates Mr [redacted] giving us the opportunity to review our handling of his accountI would like to apologize for the less than exemplary service that Mr [redacted] recently received from Centurylink representativesHis comments are appreciated, and to improve customer service, will be investigatedOur representatives need to know the negative impact we have on customers when we fail to do our jobs wellOur records indicate that this issue has been resolved previouslyOur records and notes indicate that a $credit was given for the technician charge for the missed appointment as well as an additional $customer satisfaction credit was placed on the accountFor further questions or concerns please feel free to contact our team directly at 1-800-788- Centurylink regrets any inconvenience Mr [redacted] has experiencedSincerely, MrC [redacted]

I have received a copy of the Revdex.com complaint filed by Ms [redacted] , regarding a billing disputeAfter investigation of Ms [redacted] 's account it has been found that per our notes that a contract was in affect on this accountOur notes show that the customer contacted our customer care when promotion ended and renegotiated a new promotion on servicesThe promotion was a verbal agreement which was agreed upon on through 09/13/CenturyLink provided exclusive discounts to Ms [redacted] for the agreement of the contractOur records also indicate that on 10/25/when Ms [redacted] contacted our customer care to cancel she was made aware of the early termination fees because she was in a contract and the customer proceeded to cancel servicesAfter our investigation we have sustained the early termination fees charged as service was disconnected before the agreed up on end dateFor further questions or concerns please contact our team at 1-800-788-CenturyLink has closed this complaintSincerely, MrC [redacted]

04/21/2016CenturyLink has received a copy of the Revdex.com complaint filed by [redacted] Below are our findings:Upon research of Mr [redacted] ’s CenturyLink account, I found this issue has already been addressedA credit has been issued to Mr [redacted] ’s CenturyLink account leaving a zero balance and all collections and credit reporting has been requested to cease (allow up to days to reflect).As this issue has already been resolved, CenturyLink has closed this complaint and apologize for any inconvenience this may have caused.Sincerely, [redacted] ***CenturyLink Customer Advocacy Consumer /Small Business Sales and Care

I have reviewed the complaint from [redacted] regarding conflicting information on bundle pricing with internet and Prism TV. The customer states they were told could get internet and Prism TV for $94 perm month including tax. Unfortunately the lowest possible promotional rate for these two services would have been $99.88+ taxes,fees and surcharges. This issue has been resolved by the customer canceling the TV service and choosing to keep our internet service. All credits have been issued regarding this issue the billing complaint has been resolved. We apologize for any confusing and conflicting information given. Sincerely, [redacted]

I have received a copy of the Revdex.com complaint filed by [redacted] , regarding a billing disputeAfter investigation of [redacted] 's account it has been found that a refund check was sent [redacted] on 06/01/for $Centurylink apologizes for the frustration encountered and appreciates the opportunity to investigate her concernsCenturylink has closed this complaintSincerely, [redacted]

Complaint: [redacted] I reject this response because advertising and charging for a service cannot be voided with a statement that says, in essence, you may or may not get the service we advertised and you are paying for That is a deceptive business practice I am paying for "up to 12mps", but am getting less than 1.5mps; a speed the CenturyLink Technical Rep said was the "minimum".Ultimately, I request that CenturyLink improve their infrastructure in the [redacted] area to improve Internet speeds In the meantime, I request a discounted rate to match the reduced service Sincerely, [redacted]

To whom it may concern: I have received and reviewed the complaint and found the following: Subsequent to this complaint being file all the charges listed in the complaint have been adjusted; this was done on May 11th and the last was on July 11th CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced Sincerely, [redacted] Executive Office Regulatory Escalations Analyst CenturyLink Customer Advocacy Consumer/Small Business Sales and Care

CenturyLink appreciates Ms [redacted] giving us the opportunity to review her concerns I would like to apologize for the less than exemplary service that Ms [redacted] recently received from CenturyLink representatives Her comments are appreciated and, to improve customer service, will be investigated Our representatives need to know the negative impact we have on customers when we fail to do our jobs well Our records indicate Ms [redacted] ’s order, [redacted] , was cancelled on April 22, CenturyLink regrets any inconvenience Ms [redacted] has experienced [redacted] CenturyLink Customer Advocacy