CenturyLink

10/31/CenturyLink has reviewed our previous responses to Ms [redacted] ’s issueAfter careful consideration, we find our original investigation and response to be valid CenturyLink has sustained the balance due as valid with no credit being warranted and has closed this complaintSincerely, [redacted] ***CenturyLink Customer Advocacy Consumer /Small Business Sales and Care

Complaint: [redacted] I am rejecting this response because:The "balance" of the closed account does not seem correctI would like to know if speaking to " [redacted] " I would like to go over the billing with him directly to see where the balance comes from and where the credit was appliedIf he is willing to speak to me directly please have him provide a direct contact number for him so we can speak Sincerely, [redacted]

The account number that was provided showed that no billing or account was ever created for this customer as the provided document is an order confirmation which was sent when Ms [redacted] set up our services with [redacted] Our records do not show any balance or bills due on this account as it was closed before it was activatedMs [redacted] has requested that the inquiry be removed from her credit reportingIn order to do this Ms [redacted] must submit a letter to the reporting agency disputing the inquiry for it to be removedMore information regarding the dispute process can be found on various different websitesCenturyLink apologizes for the frustration encounteredSincerely, Mr [redacted]

CenturyLink appreciates Mr [redacted] giving us the opportunity to review our handling of his account, [redacted] *** I would like to apologize for the less than exemplary service that Mr [redacted] recently received from CenturyLink representatives His comments are appreciated and, to improve customer service, will be investigated Our representatives need to know the negative impact we have on customers when we fail to do our jobs well Our records indicate Mr [redacted] ’s account was established on September 7, and disconnected on January 11, He received two credits due to the alleged billing error; $on October 31st and $on December 28th CenturyLink regrets any inconvenience Mr [redacted] has experienced Margaret CenturyLink Customer Advocacy

Complaint: [redacted] I am rejecting this response because:While I appreciate cutting it in half, I was never once informed of the cancellation fee either when I signed up or cancelled It seems to me that CenturyLink should at least admit that or attempt to show where I was informed? It does not seem fair for them to charge fees they never disclosed Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and no resolution response was given we cancelled our service and went back to the competitor's service for a slightly higher monthly rate with 100% reliable serviceIt's just worth the extra money in the end to have reliable hassle-free internet service! Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I never requested long distance I have a cell phone Why would I Ask them to play the recording of me asking for long distance They always record call.s Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 4, 2015/12/04) */ I have received and reviewed the Revdex.com Complaint from [redacted] regarding early termination fees and our failure to forward the closed business account callsI have reviewed the account notes and orders trying to correct the problems over the past several monthsI see the was a partial credit for early termination and service charges already givenSince we were unable to get this transfer service to work I have disconnected the account as requested by the customer and adjust the balance on the accountThe customer will received a final statement in the next 7-business days if they have any questions they can call our Small Business Department for assistance XXXXXXXXXXXCenturyLink would like to apologize for this frustration situation trying to provide a solution to this ongoing problem Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 6, 2015/12/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) Century Link has fulfilled the request to remove the charges for services that were not rendered but were billed

To whom it may concern: CenturyLink appreciates the opportunity to review the issues or concerns regarding this complaintAt CenturyLink, we strive to provide outstanding customer service and feedback is appreciated and utilized to enhance our trainingAt this time, all of the charges associated with this account have been negatedThe account never went to collections and as such there isn’t any reporting to any of the credit bureaus so there’s no adverse credit impactCenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced Sincerely, Steve S [redacted]

I have reviewed the Revdex.com Complaint from [redacted] regarding modem charges and delay in receiving a return labelCenturyLink would like to apologize for the time and frustration the customer has experienced trying to get this issue resolvedI checked the account notes and show we have requested return labels be sent out on 1/22/16, 02/12/& 3/18/These are sent out by a third party vendor so unfortunately there must have been a problem of some sort causing the delay we apologize for thatI show the charges have been adjusted off the account on 2/19/due to our errorI certainly hope the customer has received the label if not have them let us know we are happy to further assistSincerely,Mr[redacted]

CenturyLink appreciates Ms [redacted] giving us the opportunity to review the handling of her accountAt CenturyLink we strive to provide outstanding customer service and her comments are appreciated plus utilized to enhance our trainingUpon review, I verified Ms [redacted] was over billed $due to the change made to internet serviceThe billing error was due to a systems errorI have processed adjustments for the amount billed in error as well a late payments charge, a total adjustment of $has been processed back to [redacted] ’s accountIn regards to the [redacted] billing increase, Ms [redacted] was billed two months of service (March & April) as a result of one skipped month on the [redacted] sideOnce billing was combined, Ms [redacted] was billed the skipped month that had not been paid to [redacted] prior to the combined billingCenturyLink has no access to the [redacted] billing system therefore CenturyLink cannot make any changes to [redacted] servicesMs [redacted] will need to review any TV billing disputes with [redacted] After reviewing all combined billing, Ms [redacted] ’s service is billing at the correct rate with current promotions reducing monthly charges to an estimated $+ TaxI Apologize for any inconvenience CenturyLink may have cause Ms [redacted] I have left Ms [redacted] a voice message with my direct contact information for any further questions or concerns [redacted] CenturyLink Customer Advocacy Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Michelle ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and while this resolution complies with my requests, it is a poor, poor responseCenturyLink charged me a $charge for a ***? One cent? $0.01? Really? I'll will bet someone willing to push that could show it to be illegalAt a minimum....just plain bad taste Please inform CenturyLink that it if did any good to use the number provided in their response, we wouldn't even be having this conversationThis is my third complaint with the Revdex.com against CenturyLink in the past yearThis is the third time CenturyLink has refunded my money in some formI WILL NEVER CALL THAT NUMBERI will only use the Revdex.comIts the only think that they respond toI will NEVER allow CenturyLink access to my bank account via autopayThey are insane to suggest itInstead, I might suggest that they focus on keeping their internet lines workingFinally, I will not accept the correction as a courtesyIf they do it again...we will be right back here with another complaintI don't care how long its beenAs soon as ATT gets their lines out here and I have a choice...CenturyLink and I will be rid of each otherUntil then I expect them to keep the service working and the billing straight [redacted] *** Sincerely, [redacted] ***

After further reviewing all concerns with Mr***, I agreed to credit the owing CenturyLink balance of $in dispute Mr***'s account is concern is satisfied now with a zero owing balanceMr [redacted] understands all television concerns will need to be reviewed with [redacted] [redacted] CenturyLink Customer Advocacy Group

I have reviewed the complaint from [redacted] regarding a billing and service complaintI reviewed the account history showing the customer's monthly rate increased by $due to not maintaining auto pay and paperless billing on the account as required for the full promotional discountThe customer's account was turned off due to non payment on 8/9/the last payment received was 1/26/I reviewed the repair request history and show there was a call in January stating the service wasn't working which was due to the transfer order not being complete until the end of the business dayBased on my findings there are no credits due on this closed account the balance is valid and sustained.Sincerely, [redacted]

To whom it may concern: I have received and reviewed the customers’ complaint and found the following: The total amount due on the final bill, effective date back dated to February 2nd, is $Of this final bill, the amount that is related to the early termination fee is $As a courtesy to the customer and since the customer was unable to reestablish the service in his new location (though this is not policy as the term is applicable regardless of the reason the early termination takes place, with few exceptions such military deployment or death) Centurylink has issued an adjustment of $towards the final bill leaving a balance due of $which is valid and dueCenturyLink apologizes for the difficulty in getting this resolves and provides that this addresses the issue of the early termination fee assessedCenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced Sincerely, [redacted] Executive Office Regulatory Escalations Analyst CenturyLink Customer Advocacy Consumer/Small Business Sales and Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThis is FANTASTIC! I cannot tell you how much I appreciate your workThey really did make a legitimate and costly (to me!) mistake, and I can't tell you how much it means to me to know that the big corporation isn't above following the rulesThank you for all of your work Sincerely, [redacted]

09/01/CenturyLink has received a copy of the Revdex.com complaint filed by [redacted] Below are our findings: Upon research of Ms [redacted] ’s CenturyLink account, I found on 08/15/2016, Ms [redacted] had called to CenturyLink customer service and requested her CenturyLink account to be disconnected and credited to the install dateAn order was placed with an effective bill date (reversal of charges) to the install dateA final bill was generated on 08/16/that reflected the reversal of chargesAs this issue was already resolved, CenturyLink has closed this complaintSincerely, CenturyLink Customer AdvocacyConsumer /Small Business Sales and Care

I have reviewed the complaint from [redacted] regarding a credit request on her closed accountIt seems there was some confusion on what services [redacted] needed at her homeCenturyLink can't use a internet only number and turn it into a working phone number so we needed to convert the data only line into a voice lineThis confusion along with her service issues understandably caused [redacted] great frustration we apologize for thatBased on my findings I have credited the remaining balance of $left on her accountThe closed account now has a zero balance we apologize for the service and billing issues.Sincerely, Mr.T [redacted]

CenturyLink appreciates Ms [redacted] giving us the opportunity to review our handling of her account, [redacted] I would like to apologize for the installation delays and the less than exemplary service that Ms [redacted] recently received from CenturyLink representatives Her comments are appreciated and, to improve customer service, will be investigated Our records indicate Ms [redacted] cancelled the installation order on December 4, CenturyLink regrets any inconvenience Ms [redacted] experienced Margaret CenturyLink Customer Advocacy