CenturyLink

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is somewhat satisfactory to me. After I filed my complaint with the Revdex.com I took it to Facebook and a guy named [redacted] responded and told me he would get rid of the charges and take it off my credit report. At this point all I want is for this to be absolutely 100% off my credit report and charges waived because I never did anything wrong and I did everything within the guidelines. 
Sincerely,
[redacted]

To whom it may concern: I have received and reviewed the customers’ rebuttal and found the following: The review of the customer’s account and sustaining of the charges is based on validated use, not assumed use from the months that have been billed for services rendered. Validation comes in the form data usage, pay per use or one time third party and or long distance calls detailed on the account. The account when disconnected was done with an effective billing date issued as though the service only billed up to December 18th, 2015; all charges that the customer received in February were negated by back dating the effective bill date. Additionally the customer has already been given and additional adjustment on October 8th, 2014 in the amount of $121.48 The customer can contact CenturyLink directly, mail a check in or contact the collection agency and pay the bill directly to them; the balance due is $202.90. CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced.  Sincerely, [redacted] Executive Office Regulatory Escalations Analyst CenturyLink Customer Advocacy Consumer/Small Business Sales and Care

I have received a copy of the Revdex.com complaint filed by Mr. [redacted], regarding His billing dispute.  In review of the account, Mr. [redacted]’s quote of $49.00 is accurate, and did not include taxes, fees or surcharges. The Internet Cost Recovery Fee is a...

monthly charge that helps cover the costs associated with building and maintaining the Internet network. The fee has increased since Mr. [redacted]’s service was first established; however, customers were notified with a bill insert with each increase. Mr. [redacted]s billing is accurate. CenturyLink apologizes for any frustration. Internet Monthly ChargesInternet 49.00Internet Monthly Charges Total $49.00 Sincerely, [redacted] CenturyLink Customer Advocacy

To whom it may concern: Please be advised that CenturyLink has completed a review of this complaint filed and found the following:   Prior to this reply, the issue regarding the bill fall out and subsequent changes in the package have been addressed by a counterpart in the executive office....

  Adjustments that were applicable have been issued and on November 14th, 2016 monthly reoccurring adjustments were added to the new package and the customer accepted the resolution.   CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced.    Sincerely,   [redacted] Executive Office Regulatory Escalations Analyst CenturyLink Customer Advocacy Consumer/Small Business Sales and Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If after 30 days I receive another email I will submit a new complaint.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response. The business does not seem to understand the facts of the matter and clearly does not wish to. This is not the first time I've received extremely poor customer service from Centurylink. I suggest the Revdex.com mark this complaint closed without a satisfactory resolution so that other customers are aware of the very poor customer service provided by the business.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Conveniently all of the calls that I made and have the names of the customer service representatives I spoke to are not in your system.  I called every company I had for service at the [redacted] address to end services on 7/31/2015 because I moved. This company is the only one to not disconnect my service and continue to bill me for months I did no live there and equipment I returned. When I spoke to the customer service representatives I not only closed my account as they tried to convince me to keep centurylink at my new place but stated I had no balance. If I had a balance of $356.82 at the time I closed the account I would have paid it then, I am willing to pay it now because I am a person who is responsible and pays my bills. I will not however pay for months your company continued to charge me for and equipment that was returned. I am a business owner and I find it sickening and unethical that your company operates like this.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:the provider did not refund me my money. The provider was cheating by not giving me the service I was paying for. Plus when I complained to the FCC the provider disconnected my internet service for over 10 days without any concerns. I don't need their apology. Honesty, ethics and morals what matters and centrylink don't have that   
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This is a dishonest company.  Look at their [redacted] reviews.  I have seen some poor ratings in the past but never one or so many as bad as for CenturyLink.  This company should be investigated.  Unfortunately I did not review these before subscribing - I really did not have the option of another service provider at that location.  All of these locations have more than a dozen reviews and a consistent 1-star.  Please show me another company that is as close to being ranked this poorly.  This should be personally criminal to managers and supervisors, and their higher's that treat people this dishonestly.  If the link below doesn't work; go to [redacted] and type in centurylink and Phoenix in the location.  If the Revdex.com is not successful in resolving this, is there another source that I should take this too?  It clearly looks like internet posts will just be repetitive with other people's experiences. Do you recommend contacting local news companies or any other organizations?https://www.[redacted].com/search?ns=1&find_desc=CenturyLi...⇄ /> Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I still disagree that [redacted] was paid in the arrears and I was assured by your one of your customer service representatives that I would have to only pay a balance of $25.  When my account for [redacted] was combined with Centurylink billing I was one month ahead on billing and the reason that I received a credit was for the bundling, services and taxes for the part that I was not going to use.  This is just one of the many reasons I discontinued my services but there is a couple of reasons that telecoms like yourself are going away, and that is because you are not customer centric and over priced poor quality services.  The way that is was handled and the hours I spent on the phone with your company trying to fix or get a better quality of service only reiterates the lack of vision your company has for its future.  At this point I am done with trying to resolve this and I can truly say that I will no longer look to your company to provide any of my personal or business needs in the future and I wish you good luck trying to hold your existing service base with your current service offerings and poor customer service, but it's too bad you saw the Des Moines market as a "cash cow" and didn't work harder to provide better service offerings.  I would have even stayed with Centurylink even with the poor customer service, if you could have provided me the 40M your company promised me that was coming to my area for years.  Even to this day my area is still only getting 7M of internet for $45, I am getting 100M for just $5 more, how do you not see something wrong with that business model?  I figure at the very least of you over charging me for poor internet service for the last 5 years pretty much covers the $160 you say I owe you.

Sincerely,
[redacted]

I have received and reviewed the Revdex.com complaint from [redacted] regarding internet service not working wanting out of service agreement. I have reviewed the customers account and show their internet issues have been resolved currently running 100% train rate. We certainly...

understand it's not always easy to have someone home during the day to have our techs come out to resolve problems. I checked the service and show it's now running over 100%. I went ahead and gave the customer one month credit for the service which they will see on their next bill.  The customers service agreement is sustained since we can resolve any service issues in a timely manner when they come up given the chance. CenturyLink would like to apologize for any frustration the customer has experienced trying to get this issue resolved.Sincerely,[redacted]

Centurylink apologizes for the poor service and frustration the customer has experienced trying to get their service & billing issues resolved. All credits have been issued to this account they received $54.10 credit on 3/23/16, $35.00 credit on 3/18/16 for service issues.  Sincerely,Mr.[redacted]

To whom it may concern:   Please be advised that CenturyLink has completed a review of this complaint and found the following: The customer was on a promotion that expired or no longer applied when the bill went up to the normal rack rate for the product/services the customer has. The bill was...

correct. The customer reversed the charge and when that happens the amount in question is debited back to the bill and that is why the subsequent bill was high, it included the previous month and a returned check/reversed payment fee of $25.00. The customer already received and adjustment for the time waiting for the tech to come and address the internet issues of $22.40, an adjustment for the difference in the expired promo and the rack rate of $53.00 on July 7th and an additional $100.00 on August 4th as an incentive to stay and was also put into the lowest priced package for all three services (Phone/Internet/LD) that the customer currently has. The promotion that the customer had previously is not available any loner and the customer has already agreed to a new promotion that will last 12 months. The customer can contact sales and service to check on the latest price for life offers that will not change unless the service is changed for as long as the customer has the service. There are no further adjustments warranted at this time as the customer has been fairly compensated already.   CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced.   Sincerely,   [redacted]

Initial Business Response /* (1000, 5, 2015/09/29) */
I have received and reviewed the Revdex.com account from Mr. [redacted] regarding closed account balance due. I have reviewed the closed account notes and agree the customer should not have been charged for services they couldn't use...

since we sent the modem to the wrong address. I have adjusted the full amount off the account the collections company will be notified within 7-10 business days of the zero balance. Centurylink would like to apologize for the confusion and frustration this situation has caused.
Sincerely,
Mr. [redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/10/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They corrected their billing error.

09/13/2016 CenturyLink has received a copy of the Revdex.com complaint filed by [redacted].  Below are our findings: CenturyLink and [redacted] have different bill cycle dates and both companies bill a month in advance for service. This allow for [redacted] to send Ms....

[redacted]’s [redacted] bill on the 7th of every month to CenturyLink and for CenturyLink to make payment on behalf of Ms. [redacted]. CenturyLink then holds on to Ms. [redacted]’s [redacted] bill until the CenturyLink bill is printed on the 1st of the following month (i.e. [redacted]’s 05/07/2016 bill statement appeared on CenturyLink’s 06/01/2015 bill statement). Upon research of Ms. [redacted]’s [redacted]/CenturyLink accounts, I contacted [redacted] and was advised that Ms. [redacted] had called to [redacted] and moved her [redacted] service to [redacted] on 05/12/2016. As the move date was after the [redacted]’s 05/07/2016 bill date that CenturyLink had already which included the timeframe of 05/07/2016 to 06/06/2016. Ms. [redacted] is still responsible for the 05/07/2016 [redacted] charges and the late fees assessed, due to not making the payment to CenturyLink for service provided by [redacted] and paid for by CenturyLink.  I have provided a clip of the bill statements since the final bill CenturyLink paid [redacted] on behalf of Ms. [redacted]:________________________________________________________Account  [redacted] Billing Date  Jun 01, 2016 New Charges Due 6/23/16 $97.54 (see details below)Payment Due By 6/23/16 --------------------------------------------[redacted]V Account Number: [redacted]05/07 - 06/06 CHOICE  Monthly 74.99 05/07 - 06/06 Advanced Receiver Monthly15.00 05/08 Primary TV 7.00  Sales Tax 0.55 ----------------------------------------------------Total Television Charges  $97.54 ________________________________________________________Account  [redacted] Billing Date  Jul 01, 2016 Previous Balance  $97.54 New Charges Due 7/23/16 $1.83 (late fee)-------------------------------------------- Total Amount Due  $99.37 Payment Due By 7/23/16 ________________________________________________________Account  [redacted] Billing Date  Aug 01, 2016 Previous Balance  $99.37 New Charges Due 8/20/16 $1.87 -------------------------------------------- Total Amount Due  $101.24 Payment Due By 8/20/16 ________________________________________________________Account  [redacted] Billing Date  Sep 01, 2016 Previous Balance  101.24 New Charges Due 9/23/16 1.90 -------------------------------------------- Total Amount Due  $103.14 Payment Due By 9/23/16 ________________________________________________________ CenturyLink has sustained the balance due of $103.14 and has closed this complaint. Sincerely, [redacted]CenturyLink Customer Advocacy Consumer /Small Business Sales and Care

To whom it may concern: I have received and reviewed the customers’ rebuttal and found the following: The entire $200.00 early termination fee has been adjusted. The remaining amount is for services rendered up to the 18th of December, 2015. There isn’t any way to generate a copy of the revised final bill. The customer can call in and verify the information already provided if need. Additionally, the last bill received also has this information on it; just subtract the $200.00 adjusted to come up with the adjusted balance due. As stated in the previous reply, the amount remaining is $106.24. Regards, [redacted] Executive Office Regulatory Escalations Analyst CenturyLink Customer Advocacy Consumer/Small Business Sales and Care

10/17/2016 CenturyLink has received a copy of the Revdex.com complaint filed by [redacted].  Below are our findings: Upon research of Mr. [redacted]’s CenturyLink account, I found the since April his service has had 19 total days out of...

service: ----------------------------------------------------------------------...⇄ Ticket [redacted]  Out 4 days07-31-16  Ticket [redacted]  Out 4 days07-03-16  Ticket [redacted]  Out 3 days06-24-16  Ticket [redacted]  Out 5 days04-21-16  Ticket [redacted]  Out 3 daysTotal 19 days out of service-------------------------------------------------------------------------...⇄ [redacted]’s CenturyLink account was suspended for nonpayment on 09/15/2016, due to a balance forwarded for over a year. Mr. [redacted] contacted CenturyLink about the days out of service. The escalations agent issued a manual credit for time out of service in the amount of $28.73 (3 weeks credit), which reflects on the 09/22/2016 statement.  Mr. [redacted]’s CenturyLink account is still suspended for nonpayment as of today’s date due to no payment. Mr. [redacted] would need to make payment for the balance due in order for the service to be restored. I would advise Mr. [redacted] to contact CenturyLink’s financial service at [redacted] to inquire about a payment arrangement.  As the out of service credit had already been issued, CenturyLink has closed this complaint. Sincerely, [redacted]

I have received a copy of the Revdex.com complaint filed by Ms. [redacted], regarding a billing dispute. After investigation of Ms. [redacted] account it has been found that the customers [redacted] is billing incorrectly. The Centurylink charges are $21.94, the customer will need to...

contact [redacted] if she hasn't already. They will add the appropriate discounts and apply credits the [redacted] portion of the bill. It appears that the customer was supplied similar information on 10/05/16 when she spoke with our customer care. Please accept our apologies for the frustration and appreciate the opportunity to investigate the customers billing concerns. Sincerely, Mr. [redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]