CenturyLink

CenturyLink appreciates Mr. [redacted] giving us the opportunity to review the handling of his account. At CenturyLink we strive to provide outstanding customer service and his comments are appreciated plus utilized to enhance our training.Upon review, I verified our technician recently went to...

Mr. [redacted]’s location and found an issue with the fiber line. We repaired the line and technical support states Mr. [redacted]’s internet service is now working properly. Mr. [redacted] subscribed to 40 megs at his previous location and currently subscribed to 100 megs at his new location.Mr. [redacted] has received previous credits for the service outage. I have also issued a$25 credit to his account. CenturyLink apologizes for any inconvenience or frustration the install and service outage issues may have caused Mr. [redacted].AmberCenturyLink Customer Advocacy Group

Complaint: [redacted]
I am rejecting this response because:well my bill was around $75 including direct tv. This is an outrage bill that I did not sign up for. What about my bundle. It has been 7 months and neither had made the bundle 
Sincerely,
[redacted]

Mr. [redacted]’s account currently reflects a zero balance due, with the credit that was applied on March 9, 2016.  I have attached copies of the January to March bills for his review.  His account will not reflect a credit balance, as he has already received credit for the Prism equipment (January).  I apologize for the confusion. [redacted]

Revdex.com:please make sure it did not go on my credit report. Thank you
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I have received a copy of the Revdex.com complaint filed by Ms. [redacted], regarding a billing dispute. After investigation of Ms. [redacted]'s account it has been found that the services have been disconnected and back dated to when the phone service was ported out. This has generated a...

credit on the account and will be sent to Ms. [redacted]. CenturyLink strives to provide quality products and services and appreciates the opportunity to address Ms. [redacted]s issue. We regret she feels he may not have received such service and apologize for any inconvenience she may have experienced related to this situation.Sincerely, Mr. [redacted]

I have received a copy of the Revdex.com complaint filed by Ms[redacted], regarding a billing dispute. After investigation of  Ms, [redacted]'s account it has been found that the customer never had Unlimited long-distance on her account. After careful consideration, we find our original...

investigation and response to be valid.  CenturyLink has closed this complaint. Sincerely, Mr. [redacted]

I have received and Reviewed the Revdex.com complaint from Courtney regarding a charge for a unreturned modem on a closed account. I reviewed the closed account bills and notes history I don't show the customer was paying lease fees as she would if it was a leased modem. Due to our...

billing error I have adjusted the charge of $106.99 off the account which has already processed. CenturyLink would like to apologize for this error and the frustration trying to get it resolved.Sincerely,Mr.[redacted]

CenturyLink appreciates Mr. [redacted] giving us the opportunity to review our handling of his account, [redacted].   The complaint is currently being reviewed and investigated by an Escalation Representative.  An order to disconnect the account was issued and completed on April 27,...

2018.  Once the investigation has been completed, I have requested the Escalation Representative contact Mr. [redacted] with the outcome of their findings and resolution.  CenturyLink regrets any inconvenience Mr. [redacted] has experienced.   Margaret CenturyLink Customer Advocacy

Initial Business Response /* (1000, 4, 2015/07/08) */
CenturyLink appreciates Ms. [redacted] giving us the opportunity to review the handling of her account. At CenturyLink we strive to provide outstanding Customer Service and her comments are appreciated plus utilized to enhance our training.
A...

complete review of Ms. [redacted]'s account has been done and CenturyLink records indicate she had called into the Business Office on July 1st where she was advised the charges would be adjusted. I have confirmed the charges have been adjusted by the CenturyLink Business Office on July 1.
I apologize for any inconvenience this may have caused Ms. [redacted].
Regards,
[redacted]
Customer Advocacy Manager
Initial Consumer Rebuttal /* (2000, 6, 2015/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I have reviewed the Revdex.com Complaint from [redacted] regarding a disputed unreturned equipment fee. I have reviewed the closed account notes and history showing the customer has called several time disputing the unreturned equipment fee. Our normal process is to send out a prepaid [redacted]...

label with our return number and a tracking number so in the event we need to verify the modem was returned we can track it. Unfortunately the customer states they sent it back via the mail with no tracking information so we can't prove we ever received the modem. Due to the customer's good history with us I have adjusted the $106.74 as a courtesy goodwill credit the account now has a zero balance. Sincerely,Mr.[redacted]

I have received a copy of the Revdex.com complaint filed by Ms. [redacted], regarding a billing dispute. After investigation of Ms. [redacted]'s account it has been found that the payment that drafted from her account was for the upcoming bill that was due for the next month. Then the...

service was canceled and a refund was issued for the charges that were drafted from the customers account. Our records indicate that this issue has been resolve. For further questions or concerns please contact our team directly at 1-800-788-3500. CenturyLink has closed this complaint. Sincerely, Mr. C[redacted]

Complaint: [redacted]
I am rejecting this response because:We have tried to fix this problem a dozen times. No one can fix it over the phone. Youve said that  you will send a tech out and no one ever shows up. Like I said before your manager at gardner location stated that there is a problem and she's aware of it but yet you still think it's fine to charge me full price and have been as long as I've been at this address. My internet is still not what it should be. I'm getting maybe half of what I pay for. 
Sincerely,
[redacted]

Revdex.com:
My account was set up for auto pay in November, only because I was told the new monthly amount was going to be fixed and the bill that was for $132.00 was fixed and that they had credited my account $113.00, so my total due in December was only goin to be $19 ish. They went ahead and took $132.00 out instead. So no they were not authorized to take out that amount even though my account was on auto pay. That does not give any company the right to overcharge people just because they can take it out automatically. I'm so glad to be done with century link and they owe me a lot more from all prior months they promised 1 thing but completely lied and disregarded my financials. 
Sincerely,
[redacted]

To whom it may concern: I have received and reviewed the customers’ complaint and found the following: Centurylink apologizes for the poor customer service experience trying to resolve this issue. CenturyLink has zeroed out the final bill. CenturyLink acknowledges the customers concerns and...

apologizes for any issues or inconvenience that may have been experienced.  Sincerely, [redacted]
Executive Office Regulatory Escalations Analyst CenturyLink Customer Advocacy Consumer/Small Business Sales and Care

I have received a copy of the Revdex.com complaint filed by Mr. [redacted], regarding a service dispute.  Unfortunately, Mr. [redacted] did not provide his CenturyLink account number. In order to investigate his complaint, I will need the CenturyLink account number. Once I have the...

necessary information I will be able to investigate his concerns. CenturyLink apologizes for any frustration. Sincerely, Mr. C[redacted]

CenturyLink appreciates Mr. [redacted] giving us the opportunity to review the handling of his account. At CenturyLink we strive to provide outstanding customer service and his comments are appreciated plus utilized to enhance our training. Upon review, I verified Mr. [redacted]’s telephone assistance plan...

request was denied due to an incomplete application provided to CenturyLink. Mr. [redacted] has since provided CenturyLink an updated application restarting his telephone assistance plan on the account in concern. After speaking with Ms. [redacted], I agreed to credit back Mr. [redacted] the disputed billed amount of $83.98. Ms. [redacted] is happy with the resolution and has agreed to close Mr. [redacted]’s complaint. CenturyLink apologizes for any inconvenience or frustration this issue may have caused Mr. [redacted]. JJ CenturyLink Customer Advocacy Group

04/28/2016Mr. [redacted]’s internet contractual promotion expires on 11/16/2016. Upon further review of the package (and not just the notations) I found the current Prism promotional discount does not have a contractual promotion. However, any additional changes to promotional pricing may include a new contractual agreement.I apologize for any frustration this may have caused. Sincerely,[redacted]CenturyLink Customer Advocacy Consumer /Small Business Sales and Care

Complaint: [redacted]
I am rejecting this response because: The only way I get internet is if I happen to call when there is availability? There's not even a waiting list?  Plus, if you aren't at capacity, and you're the only provider to Eugene, INCREASE CAPACITY.   
Sincerely,
[redacted]

CenturyLink appreciates [redacted] writing regarding service at [redacted].  I regret to inform Ms. [redacted] that CenturyLink is unable to provide any information regarding the account at this address, as [redacted] is not an authorized party on the...

account.  The account holder would need to call CenturyLink and add Ms. [redacted] as an authorized party before any information can be provided.  I regret any inconvenience this may cause. [redacted] CenturyLink Manager

I have received a copy of the Revdex.com complaint filed by Ms. [redacted], regarding her payment investigation.  After review of the account, payments of $187.13 and $86.41 were applied to the account on March 15, 2016. Ms. [redacted] requested to disconnect service on...

March 11, 2016. After the payments posted against the final bill, a refund check of $72.43 was mailed on March 21, 2016.  CenturyLink apologizes for any frustration. Sincerely, Ms. [redacted]