CenturyLink

I have reviewed the Revdex.com Complaint from [redacted] regarding a billing dispute. I have reviewed the closed account and show all billing issues have been resolved as of 12/8/16 the account now has a $13.80 credit which will be refunded via a check in the next 30 days. We apologize the...

service didn't work as expected and the frustration experienced trying to get the service canceled. Sincerely,[redacted]

To whom it may concern:   CenturyLink appreciates the opportunity to review the issues or concerns regarding this complaint. At CenturyLink, we strive to provide outstanding customer service and feedback is appreciated and utilized to enhance our training. The customer canceled service and...

all charges after October 30th were negated by back dating the billing to October 30th, 2017. It’s the customers responsibility to contact CenturyLink at or around the time the promotional rate or offer expired back in January 2017, not 10 months after the fact. The loyalty offer(s) expired on a specific month and this is stated each month on the bill for the duration applicable and states when it would expire. Recently the company moved to a price for life tiered structure that prior to the customer cancelling would have been available. The complaint that there weren’t any alternatives to the month to month rack rate after the loyalty offer expired is not correct. The fact that the customer could get multiple years in a row of special retention offers is not the policy either. The correct information is that the same exact promotion is not available back to back. The customer could have inquired at any time or changed providers at any time prior to the actual date that the customer chose too; this is entirely their own decision. There weren’t any errors nor was this an issue of service issues, the customer could not get a higher speed at this location through CenturyLink and changed providers as a result. In this scenario, the customer is not entitled to a refund of any charges.   CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced.    Sincerely,   Steve S[redacted] Executive Office Escalations Analyst CenturyLink Customer Advocacy Consumer/Small Business Sales and Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is TOLERABLE.I have accepted that this is the best that will happen. I would like to add that I hope Mr. [redacted] has comfort in his job.
Sincerely,
[redacted]

I have received a copy of the Revdex.com complaint filed by Ms. [redacted], regarding a billing dispute. After investigation of Ms. [redacted]s account it has been found that the account was placed on a suspension for the past due amount due on the account. Our records...

indicated that the service has since been restored on 01/09/17. CenturyLink apologizes for the frustration encountered. Sincerely, Mr. C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], The adjuster I have been dealing with [redacted]Numerous attempts to contact [redacted] have gone unanswered.Please get this resolved ASAP.
[redacted]

CenturyLink appreciates Mr. [redacted] giving us the opportunity to review the handling of his account. At CenturyLink we strive to provide outstanding customer service and his comments are appreciated plus utilized to enhance our training. Upon review, This issue has already been escalated to the...

Federal Communications Commission. Mr. [redacted] has already received a response for all concerns through the FCC process. ** CenturyLink Customer Advocacy Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, given the time and difficulty this issue took me to resolve, I request this business still be flagged in some way by the Revdex.com as a business consumers should be wary of.
Sincerely,
[redacted]

09/18/2016   CenturyLink has received a copy of the Revdex.com complaint filed by [redacted].  Below are our findings:   Upon research of Ms. [redacted]’s CenturyLink account, I found that CenturyLink had provided leased equipment to Ms. [redacted]: [redacted] modem was delivered on...

3/21/16 by technician and a Prism Box was shipped and delivered on 4/20/16.   Per CenturyLink records both leased devises had not been returned. Ms. [redacted] would need to provide proof of returning the equipment either by a [redacted] tracking number or a receipt from the location the equipment was taken to. CenturyLink is sustaining the monthly lease fee until the equipment is returned or Ms. [redacted] can provide proof of the return.   CenturyLink strives to provide quality products and services and appreciates the opportunity to address Ms. [redacted]’s issue. We regret she feels she may not have received such service and apologize for any inconvenience she may have experienced related to this situation. CenturyLink has closed this complaint.   Sincerely,   [redacted] CenturyLink Customer Advocacy Consumer /Small Business Sales and Care

To whom it may concern: Please be advised that CenturyLink has completed a review of this complaint filed and found the following:   There appears to have been issue that did result in either slow or speeds or downtime. At this time, the last dispatch appears to have fixed the issues causing...

the slow down or outage.   On November 15th, 2016 the customer received an adjustment to the monthly charges in the amount of $40.15 for the speed and downtime related issues.   While Centurylink understands the customer wanting compensation, CenturyLink does not compensate for things such as lost work time, wages Etc. incurred as a result of this slow or out of service time other than what is charged for that period of time the service is unavailable.   Since this has already been done there are no further adjustments warranted.   CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced.    Sincerely,   [redacted] Executive Office Regulatory Escalations Analyst CenturyLink Customer Advocacy Consumer/Small Business Sales and Care

Complaint: [redacted]
I am rejecting this response because: The statement said absolutely nothing about being in or accepting a 2 year contract. Also, I was unable to speak with anyone many times because they required to speak with the person whose name is on the account even though it was my bank account being used and I noticed an inquiry on MY credit from CenturyLink. I would like to know how that got there if the account was not in my name. I think that a phone call should still be produced because not noticing something that was never explained to you is in no way expressing consent to an agreement when credit and fees are involved. Honestly, it does not seem legal. I have contacted the Attorney General's office as well and they plan to do an investigation to make sure that what CenturyLink is doing is in fact legal. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The CenturyLink account # is [redacted]. The [redacted] account number was [redacted].
Sincerely,
[redacted]

CenturyLink appreciates Ms. [redacted] writing regarding her recent experience with our company.  I regret to inform Ms. [redacted] that she did not include sufficient information for CenturyLink to conduct an investigation.  In order to investigate the complaint, the CenturyLink account number...

will need to be provided.  I was unable to locate an account in Ms. [redacted]’s name with the limited information on the Revdex.com complaint.  Once this information is received, CenturyLink will be happy to investigate further.       [redacted] Customer Advocacy Group

Complaint: [redacted]
I am rejecting this response because:The CenturyLink response to my complaint said:Centurylink does consider adjustments when the service is severally hampered due to CenturyLink network issues and or times when the service is actually down for reasons that are the responsibility of CenturyLink or most any other actual outages which is not applicable here.Today, my internet is working properly, but for months and months it went down time after time. I consider this being SEVERELY HAMPERED. The various technicians that came out as well as several CenturyLink reps I spoke with acknowledged the problem originating with CenturyLink. I was told various problems were the cause. I did nothing on my side to change the service, but CenturyLink took various measures that seems to have fixed the problem (keep my fingers crossed). That is self-evident that the problem was caused by CenturyLink. LACK OF INTERNET is SEVERELY HAMPERED service in my opinion. Also, I disagree on the issue concerning promotional promises that were made to me. I wrote down to call back in six months and that would be promotions available and those promotions were available then but could not be stacked.  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Every single customer service representative has stated that our speed of less than 10mbps was completely unacceptable for our paid service of 100 mbps. Not once did our speed ever exceed this amount, even after being told we had to purchase the top modem/router through CenturyLink. If the company had actually conducted any investigation into our customer account, they would note that each correspondence ended in a failed attempt to improve our service as per our paid service. We will not be paying any remaining costs on our account. Any attempt to collect these funds should be routed to our law firm.
Sincerely,
[redacted]

I have received a copy of the Revdex.com complaint filed by Mr. [redacted], regarding a billing dispute.  Unfortunately, Mr. [redacted] did not provide his CenturyLink account number. In order to investigate his complaint, I will need the CenturyLink account number. Once I...

have the necessary information I will be able to investigate his concerns. CenturyLink apologizes for any frustration. Sincerely, Mr. [redacted]

An order completed on October 4, 2016, which will give Ms. [redacted] 50% off her Internet service, if eligible.  The discount should be reflected on the October 22, 2016 bill.  In addition, Ms. [redacted] spoke with a representative on October 4, 2016 and received a $61 credit, in an effort t to satisfy.   [redacted] CenturyLink Customer Advocacy

I have received a copy of the Revdex.com complaint filed by [redacted], regarding a billing dispute. After investigation of  the account it has been found that it has been found that the internet rate for services has remained consistent with the 12 month promotion. The reasoning...

for the increased billing is the late fees that have been accumulated from paying the late fee as well as a restoral fee for the service being interrupted due to the past due balance on the account. Our investigation of the customers billing sustains that it is accurate and correct. For further questions or concerns please contact our team directly at 1-800-244-1111. CenturyLink has closed this complaint. Sincerely, Mr. C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me, but I feel there is nothing else I can do but return the equipment and NEVER do business with this company again.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: CenturyLink lies. I was promised $61.99 a month for 5 years.  Just google them for reviews and there are thousands and thousands of same complaint as I have.  https://topclassactions.com/lawsuit-settlements/lawsuit-news/759013-cen...⇄ /> Sincerely,
[redacted]

To whom it may concern: I have received and reviewed the customers’ complaint and found the following: The complainant acknowledges the following in this complaint. They initiated service to start a Job (just happens to be Centurylink which does not require that the prospective employee use Centurylink only that they have a high speed connection to work from home). They didn’t download the required software on time and missed the orientation date to get hired (all decisions made by the complainant). This all happened due to delays or inaction (didn’t want to wait or didn’t accept the new orientation date) on the part of the complainant who subsequently decided to look elsewhere for employment and discontinue the Centurylink services they requested   . Services were used and not disconnected until later at which time the bill was backdated to reflect the date the customer indicated it should be. The former customer and prospective employee is responsible for every decision on this past due bill that led to the collections of said bill and therefore the account is valid and so are all related charges. The only way to have this removed from collections is to pay the balance in full as the complainant has stated that all actions that resulted in the bill were taken by the complainant and not CenturyLink; regardless of who they decided to eventually work for. CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced.  Sincerely, [redacted] Executive Office Regulatory Escalations Analyst CenturyLink Customer Advocacy Consumer/Small Business Sales and Care