CenturyLink

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease notify me of anything changes by contacting me at *** *** *** The equipment was returnedThus, there should be no charges reflected at any point
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meApparently this business sness has an unusual definition of "contract" and customers need to exercise caveat emptor becayse tge sales oractices are deceptive.
Sincerely,
*** ***

I have reviewed the billing complaint from *** regarding repair chargesI would be happy to help with this issue if the customer can provide me with their CenturyLink account number they didn't provide it with the complaintI tried to find it via the customer's address but it seems they left
out the apartment numberSincerely,Mr.***

I have reviewed the Revdex.com Complaint from *** who is disputing his final bill on his closed accountI have reviewed the account and show we billed *** on Dec 13th for a month in advance to Jan 13th $The customer didn't pay that bill and called in on Dec
29th and canceled their service which was done Dec 31st we credited the account back to Dec 31st on per day basis for unused serviceThis created a credit on the final bill of $78.85 reducing the $balance due to $for service received Dec 13th-Dec 31stI hope this explanation helps *** understand why he has a final bill that needs to be paid there are no notes supporting the claim they would get a credit for the unpaid balanceWe apologize for the time and frustration this billing dispute has caused.Mr.***

Revdex.com:
I have reviewed the response ma** by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Sincerely,
*** ** ***

I have received a copy of the Revdex.com complaint filed by *** *** ***, regarding a billing disputeAfter investigation of *** *** account it has been found that this issue has been handled and resolved *** *** *** and executive office managerA credit was issued for
months of service and this was accepted by *** ***Centurylink again apologizes about the frustration that was encounteredSincerely, *** ***

CenturyLink has reviewed our previous responses to Mr***’s issue. Mr*** did not provide any new information regarding his complaint. After careful consideration, we believe our original investigation and responses to be valid. CenturyLink has closed this complaint** CenturyLink Customer Advocacy Group

Revdex.com:
I have spoken with ** from CenturyLink and feel that he will be taking care of the credit inquiryThank you.
Sincerely,
*** ***

CenturyLink appreciates the opportunity to review our handling Mr*** accounts, *** *** *** and *** *** *** On, August 5, 2016, CenturyLink received a request that Mr*** wanted to migrate his telephone number to a new provider. The telephone number was migrated
to the new provider on August 12, 2016. Because Mr*** new provider is not an authorized party on the account, they can not disconnect other products or services (in this case Internet) that may be on an account. An authorized party needs to contact CenturyLink to disconnect any other products or services. Account *** *** *** was established for the billing of Mr*** Internet service. Per the notations on the account, Mr*** spoke with a representative on August 18, 2016. As a result of this conversation, the account was placed on vacation suspension with a six-month promotional discount. The account continued to bill until October 25, when Mr*** requested disconnection. The order included an effective bill date of July 17, The November 16, bill reflected credit for previously billed service back to July 17, 2017. In an effort to satisfy, a credit for the Late Payment Charges from the July to October bills has also been applied. A credit for $was issued on February 20, 2018. Since the account is closed, a refund check will be issued for the credit balance CenturyLink regrets any inconvenience Mr*** has experienced. Margaret CenturyLink Manager

I have reviewed the complaint from *** regarding a billing dispute for canceled services that didn't workI'm sorry to hear about this situation and more than happy to help if the customer can please provide the closed CenturylLink account numberSincerely,Mr.***

CenturyLink appreciates the opportunity to review Ms***’s account, *** *** ***. Our records indicate Ms*** upgraded her Internet speed on March 14, 2016. A new twelve-month promotional discount was added to the account. The promotion includes the presence of
Auto Pay, Paperless Billing, and included a term commitment. Ms*** would have received a confirmation letter that would have included this information. In addition, the following verbiage is included on the monthly statement CENTURYLINK SAVINGS YOU ARE RECEIVING A REDUCED MONTHLY RATE FOR YOUR HIGH-SPEED INTERNET SERVICE BECAUSE OF YOUR MONTH TERM COMMITMENT. WHEN YOUR CURRENT AGREEMENT EXPIRES ON 03-14-YOUR MONTHLY RATE WILL CHANGE TO THE STANDARD RATENOTE: THIS DISCOUNT MAY VARY DEPENDING ON THE PRESENCE OF AUTOPAY AND PAPERLESS BILL. Upon review of the March to December bills, Ms*** was billing at $per month (as quoted) on the March, May, July, September, October, November, and December bills. The months she did not bill at $was because Auto Pay was not on the account. The account was disconnected on December 28, and currently reflects a $balance due. The balance due is valid and has been sustained. The balance due may change once the Closing bill is generated *** CenturyLink Customer Advocacy

I have reviewed the customer's reply regarding their monthly promotional rateI show the customer is at $I was able to add an additional month $10 discount and adjusted $off the account which will show on the next bill.Sincerely,Mr.***

Initial Business Response /* (1000, 4, 2015/08/28) */
8/28/Centurylink has reviewed the customers account regarding their request to cancel their internet service without penaltyThe customer has stated the service is unreliableThe customers internet service is not under a term commitment
The customer can disconnect the internet service without being billed an early termination chargeThe customers *** ** charges are included with the Centurylink billThe customer can request the *** ** billing be opted out of the Centurylink billing and the customer would receive their billing directly for themCenturylink apologizes for the poor customer service received
***/Centurylink Manager
Initial Consumer Rebuttal /* (2000, 6, 2015/09/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I have reviewed the complaint from *** requesting her account be disconnected and not be charged for an early termination feeI show the customer's account was canceled on 07/17/she was not charged an early termination feeWe can't give her credit for a purchased modem after days of
receiving it but she can sell it herself if she chooses. Based on my findings there are no credits due to this closed account we apologize the service didn't meet her needs.Sincerely,***

Initial Business Response /* (1000, 10, 2015/08/06) */
CenturyLink has received a copy of Revdex.com Case# XXXXXXXX and responds with the following:
I have reviewed Ms*** account and do see that it has been disconnected fullyShe had a balance due of $that I have credited
CenturyLink
apologizes for any frustration caused
Sincerely,
***
CenturyLink Customer Advocacy
Initial Consumer Rebuttal /* (2000, 12, 2015/08/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept their response to my desired outcome of the complaint (Desired SettlementID: Billing Adjustment: I want the account closed and a zero balance with a letter confirming this action.) However, if I receive any further bills from CenturyLink I will re-open the case
This is the response from CenturyLink On August 06, 2015, the business provided the following information:
CenturyLink has received a copy of Revdex.com Case# XXXXXXXX and responds with the following:
I have reviewed Ms*** account and do see that it has been disconnected fullyShe had a balance due of $that I have credited
CenturyLink apologizes for any frustration caused
Sincerely,
***
CenturyLink Customer Advocacy
I take this response to mean that my account has been closed and credited of any and all charges billed to me per ***
*** ***
8/11/

I have received a copy of the Revdex.com complaint filed by *** *** *** regarding a billing disputeAfter investigation of *** ***'s account it has been found that the customer was under a promotional contract which provided her an exclusive rate for the servicesOur
records indicate that the service was canceled and the termination fees were waived and not chargedCenturylink apologizes for the frustration encounteredSincerely, *** ***

I have reviewed the billing complaint from *** regarding being charged for a lease modem after it was returnedI reviewed the account notes showing this issue was resolved on 9/20/the charges were adjusted off the billI also show the modem lease codes have been removed from the account so
they will not be charged going forwardWe apologize for this error especially the time and frustration this issue has causedSincerely,***

CenturyLink appreciates the opportunity to review Ms***’s account, ***. Our records indicate three repair tickets were opened in July 2016: July 4, July 6, and July 7. No further repair reports have been opened. A Broadband Escalation Representative checked Ms
***’ service. There have been no drops since the last repair ticket and the line was stable. If Ms*** is still having problems with her service, she is encouraged to report the issue Our records indicate the account has received two credits for the repair issues. A credit for $was issued on July 6, 2016, which posted the July 23, bill. An additional credit for $was issued on August 18, 2016, which is reflected on the August 23, 2016. In an effort to satisfy, a credit for one month of service has been applied to the account. A credit for $was issued on September 16, and should be reflected on the September 23, bill CenturyLink regrets any inconvenience Ms*** has experienced *** CenturyLink Customer Advocacy

As previously stated, Mr*** was advised of his 24-month contract when he added the new Prism promotional discounts on August 18, per the call review. However, in an effort to satisfy, a credit for $for the remaining Early Termination Fee was applied to the account on May 7, Margaret CenturyLink Customer Advocacy

To whom it may concern: I have reviewed the customers’ complaint and found the following: CenturyLink would be happy to investigate any issues the customer has but is unable to at this time with the information provided in this complaintThe Name, the address or combination thereof as well the
phone numbers listed in the complaint did not return any account informationThe customer may reply with the information needed via the Revdex.com or have the customer contact the executive office Manager handling this complaint at any of the means listed belowPlease have the customer provide the account number or phone number and the service address and any other info as is printed on the billCenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced and appreciates the opportunity to resolve this complaint Sincerely, *** ***
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