CenturyLink

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11825862, and find that this resolution is satisfactory to me
Sincerely,
*** ***

CenturyLink appreciates Mr*** giving us the opportunity to review the handling of his accountAt CenturyLink we strive to provide outstanding customer service and his comments are appreciated plus utilized to enhance our trainingUpon review, I verified Mr***’s concerned were
addressed on December 16, Mr***’s account was canceled and given credit for service’s billed back to the previous billing cycleA refund check for the amount of $was sent to Mr*** on January 2, CenturyLink apologizes for any inconvenience or frustration this issue may have caused Mr*** CenturyLink Customer Advocacy Group

1/12/Centurylink has reviewed the customers account regarding the rate they are being billed for their internet serviceThe customer indicated they were offered the same discount of $for another twelve monthsThe customer has stated they are not getting the discountThe account
reflects the customer was also offered a $discount which is not reflecting on the accountThe billing system will not allow the discounts to be placed on the account as the customer had previously been on a promotion that ended with the customers September billThe customers account was issued a $credit for their November and December billingThe customer would have thirty days from this response 2/12/to disconnect the service and the early termination charges will be creditedCenturylink apologizes for the misinformation the customer received regarding this matter.***/Centurylink Manager

04/25/2016CenturyLink has received a copy of the Revdex.com complaint filed by *** ***. Below are our findings:Upon research of Ms***’s CenturyLink account, I found on 10/19/2015, Ms*** called CenturyLink and requested to have her CenturyLink service disconnectedAn
order was placed with a due date of 10/20/and a return label was requested and sent to the billing address on her account:*** * *** *
*** *** ***Once the leased equipment was not returned after days, CenturyLink charged Ms*** a non returned equipment fee of $As the equipment had not been returned, CenturyLink finds this charge to be sustained as valid with no credit adjustment being warranted.CenturyLink strives to provide quality products and services and appreciates the opportunity to address Ms***’s issueWe regret she feels she may not have received such service and apologize for any inconvenience she may have experienced related to this situationSincerely,*** ** ***CenturyLink Customer Advocacy Consumer /Small Business Sales and Care

I have received a copy of the Revdex.com complaint filed by *** *** *** , regarding a billing disputeAfter investigation of *** ***'s account it has been found that the customer was subscribed to mbps as that was the highest available speed available*** *** was not
charged for mbps as the promotional rate she received for the bundle of services was the same rate for either of the speeds with the bundleTherefor she was not over charged for the mbps speed she receivedWe are unable to validate the customers claims of being over charged a $dollars as the billing is correct an accurate for the services received and renderedWe do show notes and a credit that was agreed upon and placed on the account for $At this time we sustain the billing as correct and accurate and the appropriate credits have also already been applied to the accountAdditionally, CenturyLink does not compensate for time spentCenturyLink apologizes for any frustrationSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is somewhere satisfactory but I am not going to pay the other $charge for disconnecting my TV also Basically you said you were charging me a total of LITERALLY $to disconnect from you entirely I paid thousands and thousands of dollars over a 10+ period as your customer But I accept your resolution
Sincerely,
*** ***

To whom it may concern: Please be advised that CenturyLink has completed a review of the rejection and additional information provided by *** *** and found the following: As of July 29th, and on August 29th, 2016, the customer received adjustments of $107-for the equipment
issue and $for the time the service was down CenturyLink provides that this is sufficient to close this complaint as resolved CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced. Sincerely, *** *** Executive Office Regulatory Escalations Analyst CenturyLink Customer Advocacy Consumer/Small Business Sales and Care

CenturyLink appreciates *** *** giving us the opportunity to review our handling of her account, ***. I would like to apologize for the less than exemplary service that *** *** recently received from CenturyLink representatives. Her comments are appreciated and, to improve
customer service, will be investigated. Our representatives need to know the negative impact we have on customers when we fail to do our jobs well Our records indicate a repair ticket was opened on June 2, and closed on June 9, 2017. An out-of-service credit for $was applied to the account. The credit was reflected on the June 23, 2017. Another repair ticket was opened on June 26, and closed on June 27, 2017. A Broadband Escalations Representative checked *** ***’s service and found it is currently working correctly In an effort to satisfy, an adjustment for one month of Internet service has been applied to the account. A credit for $was issued on July 10, and should be reflected on the July 23, bill. CenturyLink regrets any inconvenience *** *** has experienced *** CenturyLink Customer Advocacy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI verified that my account has the proper credit applied to resolve the issue
Sincerely,
*** ***

CenturyLink has reviewed our previous response to Mr***. Mr*** did not provide any new information regarding his complaint. After careful consideration, we believe our original investigation and response to be valid. ***
*** *** *** ***

To whom it may concern: I have received and reviewed the complaint and found the following: Currently, there isn’t any record of the customer returning this equipment in CenturyLink equipment inventories Normally, the process is that we set up a return authorization and send a pre
paid label so the customer doesn’t have to pay to ship it back This provides the customer with a tracking number so that it can be verified that the time was indeed returned or at least an attempt was made to ship the equipment back to CenturyLink If the customer can provide a receipt or verification tracking information that it was sent Centurylink may consider removing the lease fee Additionally, the modem lease fee is currently $a month not $ In the event that the modem is never recovered or tracking provided and CenturyLink never receives the equipment the customer at the termination of service would be liable for this as leased equipment is to be returned within days at the time a customer disconnects service If unable to return the equipment the lease is then converted to a purchase and a revised final bill is issued to recover the cost of the equipment CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced. Sincerely, *** *** Executive Office Regulatory Escalations Analyst CenturyLink Customer Advocacy Consumer/Small Business Sales and Care

I have reviewed the Revdex.com Complaint from *** regarding misinformation on service and pricingI have reviewed the account history showing the customer called in once received their first bill requesting to cancel due to pricing and service not working though the entire house
The customer was just over the day trial period and charged early termination fees on final billBased on my findings I have adjusted the remaining balance from the closed account it now has a zero balanceWe apologize for the time and frustration this service and billing dispute has caused we consider this matter resolvedSincerely,Mr.***

I reviewed the billing complaint from *** disputing a final bill on his closed accountI show *** ported out his phone number to another provider on 02/02/and confirmed the last usage for internet was on 02/01/When ***'s phone was ported out the internet service was
automatically converted to a standalone account*** should have been told by his new provider to call and ensure all CenturyLink services were canceled once the phone number was activated with the new providerBased on my findings I have adjusted the remaining balance on this closed account due to no usage after 02/01/CenturyLink apologizes for the billing error the account now has a zero balanceSincerely,Mr.T***

I have reviewed the complaint from *** regarding a credit request on her closed accountIt seems there was some confusion on what services *** needed at her homeCenturyLink can't use a internet only number and turn it into a working phone number so we needed to convert the
data only line into a voice line. This confusion along with her service issues understandably caused *** great frustration we apologize for that. Based on my findings I have credited the remaining balance of $left on her accountThe closed account now has a zero balance we apologize for the service and billing issues.Sincerely, Mr.T***

CenturyLink appreciates the opportunity to review *** ***’s account, *** *** ***. Our records indicate the account was established on August 25, with a Home Phone and Internet service. One repair ticket was opened on March 27, 2017, when an Internet connection issue
was reported. A technician was dispatched on March 28, and repairs were made. No repair tickets were opened on the Home Phone. The account was disconnected on April 17, 2017. Due to the lack of repair history, CenturyLink respectfully denies *** ***’s request for compensation *** CenturyLink Customer Advocacy

CenturyLink appreciates Mrs*** giving us the opportunity to review the handling of her accountAt CenturyLink we strive to provide outstanding customer service and her comments are appreciated plus utilized to enhance our training.Upon review, I agreed to credit back Mrs*** for the
remaining charges of $due to the service order and account changes confusionThe final bill is currently at a zero balance with all collections are suspendedI apologize for any inconvenience CenturyLink may have cause Mrs*** CenturyLink Customer Advocacy Group

Complaint: ***
I am rejecting this response because:I don't believe that they need my signature or SSN to expedite the processI gave them my name and the date the credit check occurred, they should not need any further communication from me, including my signature and/or SSNThey've already shown that they can access my credit information WITHOUT my permissionFurthermore, I was heavily pressured by the salesperson to buy the service, when all I was doing was trying to receive a price check.To the company, centurylink:My name is *** *** and I authorize your company to remove the hard credit check that you initiated on 7/14/More details from ***7/14/2017CENTURYLINK INC has requested a copy of your Credit ReportHide DetailsBusiness:Phone:Inquiry Date:CENTURYLINK INC*** *** ** *** ***
*** * ** ***Reported By:
Sincerely,
*** ***

I have reviewed the customer's reply regarding early termination fee disputeThe transcripts provided show the customer was aware they would be charged an early termination fee up to the maximum amount when they chose to disconnect their serviceThe fee amount does vary from state to state in this case it was prorated down to the $for internet and $for TV on the Jul 19th statementThe customer was given monthly discounts of $per month for internet and $per month for TV for monthWe feel the prorated fees that were charged are fair and valid the account has a balance remaining of $57.20Sincerely,Mr.***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI hope the problem will stay resolved this time because it is really frustrating! Thank you for the credit
Sincerely,
*** ***

CenturyLink appreciates Ms*** giving us the opportunity to review our handling of her account, ***. I would like to apologize for the less than exemplary service that Ms*** recently received from CenturyLink representatives. Her comments are appreciated and, to improve
customer service, will be investigated. Our representatives need to know the negative impact we have on customers when we fail to do our jobs well Our records indicate a return label packet was sent to Ms*** on June and 28, 2016. To date, Ms*** has not been billed for unreturned equipment. I will monitor the account until the August 16, bill is generated and make any necessary adjustments. CenturyLink regrets any inconvenience Ms*** has experienced *** CenturyLink Customer Advocacy