Century Warranty Services, Inc.

CWS is currently reviewing the
information provided and the details of Mr***’s claim and will provide a
complete response to this as soon as possible
In the meantime, if you have any
questions, please do not hesitate to contact me
Sincerely,
Nancy KBeausejour
Sr
Paralegal

I am responding to your letter
regarding the complaint filed by Mr. [redacted], regarding his request to cancel
the above referenced service contract with Century Warranty Services, Inc....

(“CWS”).
According to the information in
our system, Mr. [redacted]’s service contract was purchased on January 23, 2015.  On February 17, 2015, CWS was contacted by Mr.
[redacted] for the cancellation of his service contract.  At that time, he was advised to contact [redacted] Inc. (APC) regarding the cancellation of the contract.  The contract was cancelled on March 6, 2015,
with an effective date of January 23, 2015. 
At that point, a letter was forwarded to Mr. [redacted] from APC indicating
that a chargeback of $168.00 was rendered back to his account; in order to
refund him for the previous payment amounts which were deducted.  Thus, there is no additional refund to be
provided regarding this matter.
We hope this has answered all of
Mr. [redacted]’s questions regarding this matter. 
Should he have any additional questions, he may contact me at ###-###-####.  
Sincerely,
[redacted]Sr.
Paralegal

I am responding to your recent
letter regarding the complaint filed by Mr. [redacted] against Century Warranty
Services, Inc. (“CWS”).  I have carefully
reviewed the details of his claim and vehicle service contract coverage. Mr.
[redacted]’s vehicle service contract agrees to pay for failure of a Covered Part
due to faulty workmanship or materials supplied by the original vehicle
manufacturer or, in certain instances, wear and tear.  Such repairs are subject to the terms,
conditions and limitations as set forth by the vehicle service contract.
Mr. [redacted]’s claim was reported
to CWS on March 5, 2015.  At the time, an
inspection was performed on the vehicle to determine the cause of the
problem.  The inspection revealed that the
left and right inner axle boots were torn, the water pump was actively leaking
and there was a technical service bulletin for the drive shaft.  Upon receipt of the inspection report, the
shop was called and the parts requested were authorized pursuant to the
inspection; except for the axle which was denied as a result of the CV boots
being torn and contaminated.  The denial
was explained to Mr. [redacted].  A second
inspection was set up pursuant to Mr. [redacted]’s request.  However, the second inspection was never
performed due to the fact that Mr. [redacted] removed the vehicle from the repair
facility.  However, the repair shop did
advise that the axles were replaced and paid by Mr. [redacted].
Upon receipt of your
correspondence, CWS re-evaluated this matter and has agreed, as a matter of
customer goodwill, to cover the axle as if it was covered under the terms and
conditions of Mr. [redacted]’s contract. 
Please be advised that this is a one-time exception on this
specific claim only and does not apply to other present or future
services or claims whatsoever.  CWS is not setting precedence with the
approval of this one claim only and any future claims are subject to the terms,
agreements, conditions and exclusions of your contract.
Therefore,
we are requesting that Mr. [redacted] forward to CWS a copy of paid repair receipt
regarding the replacement of the axle in his vehicle.    We trust that this matter will be resolved
to Mr. [redacted]’s satisfaction as CWS values him as a customer.  Should you have any questions, please feel free to contact me. 
Sincerely,
[redacted]Sr.
Paralegal