Century Roofing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12630497, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] I find both replies by Lightning Services absurd, (the price would have been the same for one trip ($526.47) for labor and Diagnostic/Trip Charges alone, if they would have replaced both parts because they charge by the task)Under this scenario if they were in the automotive business and they replaced a clutch and thowout bearing in one order, they could charge to disassemble your transition from the engine twice because both tasks require this step If that's their policy, all I can do is share my experience, help them advertise this policy via the Internet and let the public decideIt appears to me that this $is more important than their reputation Regards, [redacted]

The complaint filed on 04/16/2015 by [redacted] . The operator and helper informed her the plumbing was not connected to the septic. So the operator informed [redacted] he was 95% certain the septic tank was abandoned. [redacted] had the option to pump or not to pump... septic tank. She consented to have septic tank pumped thinking this would possibly eliminate the problem. The owner [redacted] , of Mac's Septic LLC. spoke by phone with [redacted] on April 20, 2015. They agreed on partial refund of $50.00.

Century Roofing has been in contact with the homeowner We have explained that the problem is not as bad as the homeowner assumed Century has explained what repairs are required and has committed to the homeowner to make those repairs Century has scheduled the work and it should be completed to the homeowner’s satisfaction within the next two weeks

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I'm not surprised Century Roofing has no record I had to provide them with a copy of the original work doneLet this be a lesson learned It explains why I haven't seen then working in this neighborhood When asked I'l l tell of my dealings with Century Roofing I know not to believe TV ads Thanks Revdex.com for your timeI hope I don't See A+ nest to Century
Regards,
*** ***

To Whom It May Concern:We replaced a flat portion of the ***'s residence, not the main roof, in February of We only have one call in our system by Mr*** on May 29, 2014, not for a repair but for a hail damage inspection of his entire roofOur salesman Mr*** went out to inspect
the roof and there was definite evidence of hail damageMr*** asked our salesman if he would take a look at the flat roof area we replaced because it was leakingMr*** (who is a former repair man) was able to diagnose evidence of a leak at the bottom of the wall (rotten siding close to the sidewalk) which our salesman explained is more than likely the pipe (we did not install) that connects to the 3" drain we installedWe explained to him that he would need to get in touch with whomever installed the pipe (ie: a plumber) to insure that it was connected properly, if at allWe also told him we could inspect inside the wall but we would have to make an apptto remove the siding and trim on pillarMr*** told our salesman that he was meeting with his insurance adjuster and would get back in touch with himMr*** nor the office have heard from the ***s since this meeting

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12630497, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** ** *** *** *** *** *** *** *** ***I'm not going to even discuss Heather's (with Lightning Services) version that took place over the phone, because it could just be considered hearsayBut the actual technician told me over the phone and wrote on Invoice Number that the previous board in the furnace caused the second problem (to the switch)How would he know that the next day with the new board in, and if that was common, why would it not be standard practice to test the switch after replacing the board that day? Again, I believe the switch was the problem in the first placeDo the boards need to be replaced that frequently in a Lennox system? Why did the symptoms appear to be the same with the bad switch as a bad board? I believe I'm being more than reasonable about thisI'm willing to take the $loss for the repair, but $for labor and Diagnostic/Trip is unreasonable. Regards,
*** ***

As I stated in my prior response, we have no record of the customer calling into our office with the exception of asking for an estimate to replace his existing roof due to hail damageWhen our salesman went out there Mr *** told him in addition to needing an estimate for his roof he was also having some leaking issues in the flat area we had worked on previouslyOur salesman relayed to him we would have to schedule an appointment with our service department so they could thoroughly investigate the areaWe were never given the opportunity to investigate before Mr *** had it "repaired" as he stated in his complaint

Ms***'s gutter was fixed on October 2, There was a 1-2' section that was slightly bent from a ladder during the re-roofing processI apologize we did not get out soonerMs*** is happy with the repair

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12630497, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
I find both replies by Lightning Services absurd, (the price would have been the same for one trip  ($526.47) for labor and Diagnostic/Trip Charges alone, if they would have replaced both parts because they charge by the task). Under this scenario if they were in the automotive business and they replaced a clutch and thowout bearing in one order, they could charge to disassemble your transition from the engine twice because both tasks require this step.  If that's their policy, all I can do is share my experience, help them advertise this policy via the Internet and let the public decide. It appears to me that this $177.47 is more important than their reputation.  Regards,
[redacted]

TI do understand that you are still upset about the fact that it took two visits to find the problems.  On the furnace you have there are 5 safety controls and many other things the control board turns on and off. Ex:  The board energizes the hot surface igniter, then the gas valve to call for heat once the board checks all safety switches.  After the heat is on for a period of time, the board sends signals for the blower motor to turn on and this is when you feel the heat.  There are many other functions the board performs, this is an example for the purpose of this explanation. So, any manufacturer does not want, nor allows us to replace ALL parts connected or controlled by the board.  We must find the bad part, and we are often required to furnish the bad parts to the manufacturer as a quality control of their dealers.  Sometimes it may take time, use, on, off, heat, or cold to make a partially bad part show its ugly face.  Corbin got a different resistance reading on the roll out switch when he returned.  That is why he replaced it on the second visit.Your Question: “do the boards need to be replaced that frequently in a Lennox system?”  Not often but there are many things that could cause a board to fail.  Sometimes if the ductwork is not properly done, in our high humidity climate, in the summer that part of the board got a little water causing that part of the board to fail but until the system calls for heat so you do not see the problem until the winter.You Question: “Why did the symptoms appear to be the same with the bad switch as a bad board?”  On that model unit, all of the operating of the heating side goes through the board.  So, if any of the 5 safety devices cut out, the board locks out.  The technician did nothing wrong, you were not overcharged for any of the services.  Had both problems suraced on the first visit, we would have made the recommendation to replace the board and the roll out switch and you have been charged the same amount of money.  We charge by the task, not by the hour.

When our technician tested the furnace the control board tested bad.  The furnace will not run without a functioning control board. The control board was replaced and the furnace fired up and ran fine while the technician was there.  The other owner/tenant (Mr. Kempe) watched our...

technicain run the furnace and saw all was working before he left the home.  Unfortuneately a second part on the furnace failed later in the evening.  We sent our technician back the very next day and he found the roll out switch to have failed.  Now, there were no other parts showing failure before the technician left from the first visit.  The second charge was for the second repair.  I understand Mr. Daniel's frustration in having to pay for a second repair, but we only charged him for the labor repair fee.  No second trip charge or diagnostic was charged.  Had the roll out switch shown failure on the first visit, the charges would have been the same - just on one invoice.  We charge by the task via flat rate and the charges are presented and authorized before we proceed with any repairs.  Mechanical failure cannot be predicted, the technician didn't advise the roll out switch to be replaced on the first visit because it was working.  This is our first time providing service for this customer.  I am sorry he had to have two repairs made to his unit.  We have been in business for almost 40 years and we would not be able to stay in business if we conducted business in an unethical matter.

We did go to [redacted] home on 04/16/18.  There is a $150 call out/diagnostic fee for the call.  While our technician was performing some diagnostic testing, the [redacted] was on the phone with Generac technical support.  After performing the tests, our technician suspected the...

problem to be the controller and the Generac tech support on the phone agreed with the diagnosis.  Our technician presented the price to replace the controller and the customer declined the repair.  [redacted] told our technician he was going to purchase the controller on-line himself.  [redacted] also asked our technician if he would come back to install the controller on his own time. This put my technician in an uncomfortable situation. My technician declined the offer because this is against company policy.  [redacted] chose to install the controller on his own.  [redacted] is claiming that our technician misdiagnosed the problem.  [redacted] is not a certified Generac technician.  He could have installed the controller incorrectly and damaged the new controller or just didn’t connect everything properly and the controller is not responding.  Our technician along with the Generac technical support could have misdiagnosed the problem.  Had Lightning Service, Inc. replaced the controller and that was not the problem, [redacted] would not have had to pay for a new controller, our technician would have continued further diagnosing to resolve the problem and would have only charged for the repairs that would have been completed to make the generator work.  But, [redacted] chose to independently purchase the controller and complete the repair himself. The generator was manufactured in 2004. This model is no longer in production and the controller has many connections.  Included in the attachment is a picture of the controller to show that if one is not familiar with the product, mis-installation is a valid possibility.  We will not be sending another technician to [redacted] home or refunding any monies because he was unethical in asking our technician to come to his home to perform the repair for less money.  Lightning Service, Inc is a small business working hard every day to assure the highest standard of customer service and workmanship.  We make sure our staff is properly certified, we support continuing education, and hold all proper licenses and insurances to perform our craft in the State of Louisiana.  [redacted] also called our office and threatened to defame Lightning Service, Inc. on social media.  The president of our company will address that through an attorney if [redacted] makes any false accusations about Lightning Service, Inc. or the staff.Tell us why here...

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Century Roofing made repairs to our flat roofs in February of 2012. I called in May 2014 because of a leak in the pillar.  Mr. [redacted] came to our house to inspect the problem.  He advised they had no record of the work and asked if I had pay cash to the workman.  I advised that I had paid Century by check  $3,765.00 for the work.  I gave him a copy of the contract.  He advised the drain had not been   done correctly.   I then told him that neighbors had had storm damage.  He then inspected my roof and advised it had a lot of damage and when I had an adjuster ou t he would meet them. I called Century and advised when the Adjuster would be coming.  Mr. [redacted] was unable to come then but would come later.  This never occurred.  I Called his cell several times but he never returned my calls.  I called the office several time and thee lady who was always pleasant would have him call he never did.   Later I made contact with Mr. [redacted] and ask for a bid the entire roof.  I recieved a email bid to my knowledge he was on my roof only the one time.  I see a five year warranty and repeat buissness means nothing to Century .

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because: The chimney attached to the roof shows left and right side shingles flapped up and wood exposed. Which will allow water to seep in damage wood and begin to leak inside of home. I called 11/2 and 11/3 answering machine. I was  not notified in advance that someone would be out to repair trim on 11/2. A piece of white metal trim was used to cover exposed wood.
Regards,
[redacted]ADDITIONAL MESSAGE FROM CONSUMER:To Whom it may concern,Century Roofing has completed the repairs to the roof in a satisfactory manner. I did ask repair man info about warranty and he would see to it that I got warranty info but, never received it. I would like for Century Roofing to send me that info if possible.Thank you for your assistance in this matter.[redacted]

Good morning, We have had 5 calls from this customer. - 1st call 4/12/16 - went out and repaired 4/20.16. Installed sidewall shingles per roofing contract.- 2nd call 2/17/17 - went out and repaired 3/3/17. H/O wanted ridge vent nailed down more, was sticking up in 2 spots that H/O didn't like....

Fixed.- 3rd call 10/4/17 - went out and repaired 10/18/17. (H/O called 10/11/17 to see when we were coming back out, let her know it would be in the next week) - Leak in front porch where flat roof meets gutter. Sealed where it ties in to main roof.- 4th call 10/24/17 - went out and to do a temp repair on trim 11/3/17. Covered area with white metal as a temporary fix. it's asbestos siding and they don't make that anymore. ordered 1 bundle of siding that is a close match that we are waiting to come in. Once it arrives we are sending someone back out to install.- 5th call 10/31/17 - still waiting on trim to come in so we can install.  We will be out there to install the trim, just waiting on that material to come in. Thanks, Breonna [redacted]Century Roofing###-###-####