Sign in

Century Precast Products L L C

Sharing is caring! Have something to share about Century Precast Products L L C? Use RevDex to write a review
Reviews Century Precast Products L L C

Century Precast Products L L C Reviews (29)

Customer has been contacted by local warranty center and will have a technician on site within a day to two days.

Complaint: 10768231
I am rejecting this response because:
I already explained this and the repair center confirmed with Raypak that the problem was a manufacturer defect not water chemistry. The failed part was repaired, but this only fixed the defective part. The failure of the part resulted in the entire inside of the heater unit being destroyed from intrusion of water pouring on critical electronic and combustion components. I should have gotten a new heater when the initial part failed. I am anxious to hear what the local service center responds with and would like an update. Thank you.
Regards,
P[redacted]

Raypak had been trying to work with Mr. U[redacted] to address his concerns before the complaint was filed with the Revdex.com. Unfortunately, Mr. U[redacted] does not wish to accept Raypak’s analysis and solutions, and is determined to force Raypak into providing him with free product and/or reimbursement for expenses incurred outside of Raypak’s warranty.
When we were notified of issues concerning our product, specifically a gasket failure, from Huron Valley Sales (Raypak’s Representative and Mr. U[redacted]’s contact), Raypak began researching the complaint with the subject pump gasket. During Raypak’s investigation, there were reports from Huron Valley Sales (who was acting as our agent and intermediary with Mr. U[redacted]), that this customer’s carwash system lacked the proper water expansion tank, which could have over-pressurized the water system resulting in the pump gasket failure(s); this was coupled with the fact that the unit was out of warranty and was being maintained by personnel employed or contracted by Mr. U[redacted]. Raypak worked with Huron Valley and the customer to determine the necessary repairs and sent parts to make the repair.
Soon afterward, Raypak’s Technical Department received the call directly from the customer. The customer informed the Raypak Technician (who was interviewed by Raypak management for specific details) that the gaskets received were of a different color than the installed gaskets; the Technician verified that the gaskets were correct, but mentioned that the color change in the subject gasket had not yet been documented on his Engineering drawing since it was a recent change from the gasket manufacturer. The customer took liberty with this information and formulated his own conclusions that the gasket was not the correct part and was out of specifications.
Raypak, Inc. currently holds a Registered Quality Management System which meet the internationally recognized ISO 9001:2000 requirements. This quality system addresses both conforming and non-conforming products and takes necessary steps to ensure that purchased products, (including gaskets) conform to specific purchase requirements. We, at Raypak, are proud of our registration and work hard to ensure that our products and processes conform to these strict requirements. Mr. U[redacted]’s declaration that Raypak uses non-conforming parts is based upon an erroneous perception and is wrong.
Mr. U[redacted] has been informed on numerous occasions, by Huron Valley and Raypak, that the pump gasket provided was a suitable replacement part. Raypak performed an exhaustive research effort and found no wide-spread failures with the subject pump gasket. Raypak currently uses the very same pump gasket on current production products totaling in the hundreds of products built, shipped and installed since the gasket change without leaking or reported failures.
Raypak has replied to Mr. U[redacted]’s multiple queries, but he does not seem to accept our answer.

Raypak is sorry the customer did not appreciate our attempts to repair/replace our heaters and resolve the ongoing chemistry issues at the site in question.
Unfortunately, once the customer threatens legal action, we are required to turn the problem over to our Legal staff.
Raypak considers this issue closed.

Complaint: 10823490
I am rejecting this response because:Raypak had been trying to work with Mr. U[redacted] to address his concerns before the complaint was filed with the Revdex.com. Unfortunately, Mr. U[redacted] does not wish to accept Raypak’s analysis and solutions, and is determined to force Raypak into providing him with free product and/or reimbursement for expenses incurred outside of Raypak’s warranty. When we were notified of issues concerning our product, specifically a gasket failure, from Huron Valley Sales (Raypak’s Representative and Mr. U[redacted]’s contact), Raypak began researching the complaint with the subject pump gasket. During Raypak’s investigation, there were reports from Huron Valley Sales (who was acting as our agent and intermediary with Mr. U[redacted]), that this customer’s carwash system lacked the proper water expansion tank, which could have over-pressurized the water system resulting in the pump gasket failure(s); this was coupled with the fact that the unit was out of warranty and was being maintained by personnel employed or contracted by Mr. U[redacted]. Raypak worked with Huron Valley and the customer to determine the necessary repairs and sent parts to make the repair. Soon afterward, Raypak’s Technical Department received the call directly from the customer. The customer informed the Raypak Technician (who was interviewed by Raypak management for specific details) that the gaskets received were of a different color than the installed gaskets; the Technician verified that the gaskets were correct, but mentioned that the color change in the subject gasket had not yet been documented on his Engineering drawing since it was a recent change from the gasket manufacturer. The customer took liberty with this information and formulated his own conclusions that the gasket was not the correct part and was out of specifications. Raypak, Inc. currently holds a Registered Quality Management System which meet the internationally recognized ISO 9001:2000 requirements. This quality system addresses both conforming and non-conforming products and takes necessary steps to ensure that purchased products, (including gaskets) conform to specific purchase requirements. We, at Raypak, are proud of our registration and work hard to ensure that our products and processes conform to these strict requirements. Mr. U[redacted]’s declaration that Raypak uses non-conforming parts is based upon an erroneous perception and is wrong. Mr. U[redacted] has been informed on numerous occasions, by Huron Valley and Raypak, that the pump gasket provided was a suitable replacement part. Raypak performed an exhaustive research effort and found no wide-spread failures with the subject pump gasket. Raypak currently uses the very same pump gasket on current production products totaling in the hundreds of products built, shipped and installed since the gasket change without leaking or reported failures. Raypak has replied to Mr. U[redacted]’s multiple queries, but he does not seem to accept our answer. I have attached the above response provided by Raypak and don’t agree that it is outside the warranty period. The gaskets failed within the warranty period and we feel we were sold the wrong gaskets. When the gaskets failed we called into to tech support who indicated to us that we were using the wrong gaskets and the new improved gaskets were in fact now “black” in color when compared the previous red gaskets we were provided by Huron Valley. I contact both Huron valley who confirmed we were sold the correct gasket and it was not a issue of wrong part. So we moved forward and re-ordered the gaskets which showed up to be black in color, pic below shows the difference in the gaskets we received for the same part no:The gasket which blown out was the red one on the left, which is in my opinion is a different grade than the black one. We were told by Raypak that it was only the color that changed and the gaskets are in fact the same. We incurred 10’s of thousands in new parts and over $35k in loss of revenue. We request that Raypak stand behind their product and offer a refund, or partial payment on the loss caused by the delivery of the wrong gasket. The gasket was replaced by a certified tech, and still blow outAlso, Raypak has failed to respond to the fact that we have refunded injector pumps new in condition and were not given a credit, even though we were told we would have been given a credit. We have a lot of new parts to refund but would request Raypak act in good faith and issue the credit on the injector pumps already refunded and issue credit on any of the parts we send back. Credit receipt below, but we have not been issued a credit on our credit card. Where is the credit? We were told in an email to refund the pumps and we will not be charged a re-stocking fee and a issue credit. Raypak has failed to issue us the credit. Since were in Canada, we feel Raypak and Huron Valley feel that they can take advantage of the situation. Resolution:Credit for the parts we have already sentCredit for the parts we currently hold in our possession Credit for the parts which we had to replace due to the incorrect gaskets sold to us.Values given to us for the loss of revenue we incurred.Regards,[redacted]

Raypak provided two free heat exchangers to Mr. M[redacted] to repair his heater, even though both exchangers failed due to excessive chemistry damage (chemistry damage is specifically excluded by our warranty). Mr. M[redacted] only paid for the labor to repair the heater.
After the second failure - for...

the same reason - Raypak offered Mr. M[redacted] a discounted heater, with the admonishment that continued chemistry issues would significantly damage the replacement heater unless corrected. The offer for a discounted heater still stands, if Mr. M[redacted] would like to accept it.

Complaint: 10870713
I am rejecting this response because:no chemical imbalance was present - the heaters all had the same faulty parts that rusted and leaked!
Regards,
D[redacted]

My apologies on the second heat exchanger mixup - apparently, the offer of a discounted heater was made at the same time and the heat exchanger never shipped.Our offer for a discounted heater still applies; however, we have serious concerns about the water chemistry in Mr. M[redacted]'s pool.  Our Service Department will contact Mr. M[redacted] to discuss this offer.

Complaint: 11396033
I am rejecting this response because:  Dont know where the 2nd exchanger went that they are talking about, I didn't ever receive. Received one replacement on 1/26/2016 and it failed after one hour. Think they have me confused with someone else. The tube bundle that was replace was the first and only one and it failed. It was sent back so maybe hes counting it as 2. Far as a discounted replacement. Talked to Rusty and he stated he never offer a discount replacement. Mr. C[redacted] always has someone else call that can never answer questions. Rusty and Robert call and say that you have to talk to Mr. C[redacted]. Still have never gotten the tube bundle back after Robert called saying that they would sent it back. Seems like no one knows what is going on in this company. They still owe me a tube bundle all I have is a shell and they have the internal parts. Even when you have something repaired they give you your parts back if requested and mine were requested otherwise Robert wouldn't have called asking for my address. Mr C[redacted] seems to use the chemical thing not to replace parts but if the parts fail after one hour then the part wasnt of good quality in the fist place. 
Regards,
E[redacted]

Check fields!

Write a review of Century Precast Products L L C

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Century Precast Products L L C Rating

Overall satisfaction rating

Add contact information for Century Precast Products L L C

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated