Century Manufacturing Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was aggressive with the representative since I was ripped off on this transaction. The sales representative told me he would send me a "free sample" he did not indicate it was a 20 lb "free sample ". I did not order his but I agreed to try the free sample .There is a difference. I did send an e-mail request through the company's website "contact page" which I now know was dangerous because it can land in the cycler black hole. 30 days later I got another invoice and sent a response via my e-mail address and received a call there after from a very aggressive collection person that refused to acknowledge that the message I sent was received and essential said if we can't find the record of your communication we cannot close  the account. She also said I could have responded via fax which I don't have. In frustration I said I would pay the material fee and that part was true until I went to [redacted] and the Revdex.com and see 189 complaints of deceptive practices that are similar in nature. The product has never been open and by shaking the container it appears to be partially full. I will pay the return freight that is my part of the effort I am ready to do if I have a legitimate address aside from a PO Box.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

On 12/**/13 [redacted] contacted Century Mfg stating that there should not be a charge for the shipment which he received in November 2013. [redacted] spoke with [redacted] and explained the situation within shipping department and offered him 30% off the invoice ([redacted]) for the inconvenience with...

the delivery, [redacted] declined and stated that he would call [redacted] back later that same day.
Contact was not made until Century called on 2/**/14 regarding the balance due on invoice [redacted] at which time [redacted] said he will "never pay" stated "whatever" when informed that the invoice would remain open.
Account [redacted] was past due on January **, 2014, since that date Century has communicated with Harbor House 5 times in total, this is not "relentless" considering the product was not returned and communicating with [redacted] was to no avail.
In an effort to resolve this dispute Century will accept $65.69 as payment in full for account [redacted]. Upon payment being received Century will close the account and no further contact will be made.

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID [redacted], and find that this resolution is satisfactory to me, if THE BUSINESS DOESN'T CHARGE FOR THE PRODUCT AND WE DON'T NEED THE PRODUCT, SO IF THEY WANT THEY CAN PICK UP and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Century Manufacturing received a  P.O. from the City of [redacted], so the statement that they have never ordered is false. Blanket P.O# [redacted] (2,500.0)The shipment that was sent in August of 2014 was damaged and [redacted] was contacted. If the product was not wanted it should have been...

canceled. We apologize for the inconvenience of not receiving order in 1 entire shipment. In an effort to resolve this dispute Century Manufacturing will void invoice [redacted] for 50% of total. Balance on account is currently $280.00 which  will be accepted as payment in full. ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Again a free sample was offered by company.  We never ordered this or any other product from you. We never received an invoice until last week.  [redacted] did agree after your continued refusal to accept product back which we never ordered or agreed to pay for.  At this point we will pay to close this issue.  It does not mean in any way that we accept or agree with your business practices. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Invoice [redacted] is closed in the amount of $297.58 there are no collection efforts on this invoice.

Century Manufacturing has billed for 5 gallons (inv [redacted]) the original order 15 gallons was delivered in 3 shipments. We sincerely apologize for the miscommunication regarding damaged container. In an effort to resolve dispute Century will accept $350.00 as payment in full for invoice [redacted]....

All pending shipments have been canceled, upon payment no further contact will be made.

[redacted] did not contact Century "immediately" it was not until 10/**/14 that he called. The product was received at the City on 9/**/14. It was a month later when he did contact.
When [redacted] called Century on 10/**/14 he informed Company that he never ordered product, although was...

contacted by carrier company on 9/*/14 explaining damage with shipment and the remainder of material would be received in a week. He authorized this, if he hadn't the material would have not been sent.
We apologize to the City for the miscommunication and the inconvenience this has caused.
Century has voided account [redacted] in the full amount of $346.36.

Although the product has been at the [redacted] since November of 2014 Century has voided the invoice and no further contact will be made regarding account [redacted]. ?

Century Manufacturing Corporation closed account [redacted], City of Fountain, invoice [redacted] is voided in the full amount of $564.07. Our apologies to the City of Fountain for the miscommunication and inconvenience this has caused.
The product may be kept and used by the City at no cost. There...

will be no further contact from Century Manufacturing to the City of Fountain regarding payments on account [redacted].

Revdex.com:
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I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Century Manufacturing has voided 2 accounts for [redacted] ($293.46) and [redacted] (132.72)
No further contact will be made from Century to [redacted] regarding payment on above accounts.
Century Manufacturing apologizes for the miscommunication and any inconvenience...

this has caused.
?

Century Manufacturing has voided account [redacted] in the full amount of $133.74. No contact will be made from Century regarding payment on invoice [redacted].
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

Century Manufacturing shipped the remaining part of order on 9/**/2014 to Saint Paul Hotel. No calls were made to the Hotel until 12/*/14 when the invoice [redacted] was just past due. On that day (12/*/14) [redacted] employee of the Hotel informed Century that a check would...

be sent that week and provided direct email to submit invoice to her. On 1/**/14 a message was left at the Hotel regarding a status of payment. Today 2/**/15 customer service agent spoke with [redacted] who said that she was reporting this to the Revdex.com. These are the only calls which Century made to the Saint Paul Hotel. We apologize for the inconvenience of not receiving original order (total amount in 1 shipment) although 2 calls were made to the Hotel from carrier regarding delivery dates. A request to return the product was not requested from Saint Paul Hotel until today (2/**/15) the shipment was received in September 2014. Unfortunately Century is not able to issue a call tag on product which has been in the possession of the consumer for more than 30 days. This was an order placed by [redacted]; not a sample request. In an effort to resolve this dispute Century is offering to close account at a 50% discount ($282.46).  Upon payment receipt in the agreed amount all collection efforts will cease and no further contact will be made from Century to Saint Paul Hotel.

Century Manufacturing received 1 email from [redacted] on 7/*/14. [redacted] phoned Century on 7/*/14 and his conversation with customer service was noted as extremely aggressive. The product ordered by [redacted] and delivered on 5/**/14. The product has been in the...

possession of the consumer for well over 30 days and no contact was made prior  for return authorization.
The container received is 20lbs and it was never free.
[redacted] is expected to pay for the product ordered and delivered, there is no record of email or calls from him prior to 7/*/14.
In an effort to resolve this dispute Century offered [redacted] a discount on the invoice which he agreed to pay $99.80 for the product.
Century is expecting him to pay for the product which he ordered and has.

Century has closed account [redacted], [redacted]. All collections efforts have ceased from [redacted] Assurance. No further contact will be made from Century regarding invoice [redacted]. Our apologies for the miscommunication and the inconvenience. ?