Century Automotive Service Corporation

Complaint: [redacted]
I am rejecting this response because:Century Automotive states that, "at time of purchase, the vehicle must be in properly working condition." This vehicle WAS in properly working condition upon purchase. When I showed up at the dealership to look at the vehicle, it started fine. I did a test drive, and everything worked fine, there was no issues with idling, or running in general. The next day, my wife had came to look at it, and for us to sign the purchase papers. Again, she test drove it. It started with no issues, and during the test drive, everything was running fine. It wasn't until several days later that I was noticing any issues at all. It takes more than a couple seconds for the ignition to crank the motor on. If the car had been driven recently, then it would take even longer, sometimes two tries to start. These issues were not present during mine and my wife's test drives, or I wouldn't have purchased the vehicle. If Century Automotive's defense is that the vehicle must be working properly, and from what both of us could tell that it WAS, yet they're still refusing to fix the issue, then before these contracts are sold Century Automotive needs to do their own "properly working" checks on the vehicles. The dealership whom I purchased this vehicle from, [redacted], contacted me on 8-11-16, and offered me a solution. They said I could bring the car back to them, they would cancel the service contract with Century Automotive for a 100% refund, and they would work with me to get a different vehicle for around the same price or lower. I told them I would have to think about it, and have not responded yet. I have thought about taking that offer, if Century Automotive still refuses to fix this.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. although I find their business practices to be less than savory.  At no time during the submittal and review period did the company make an attempt to contact me to obtain the required documentation.  Thank you for your assistance in this matter. I believe that without your organizations assistance that I would still be given the run-around by this company.  In the future I will be certain inform my friends and family members to research (Revdex.com) before agreeing to a vehicle warranty provided by the used vehicle dealer.
Best Regards,
[redacted]