Century 21 Classic Gold Realty, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
We appreciate the response to our complaint, however, there are several items in Ms***’ response which are simply not factual and misleading. Firstly, the floor-plan changes requested by us were for the finished basement, and were noted as an exchange for not finishing the bathroom on the second floor: “…the cost for the replacement is insignificant…” (see the EXTRAS section on page of the P&S-Exhibit B, provided in earlier attachments)There is no mention anywhere in the agreement, for which Ms. *** claims, that there was an exchange for the $appliance allowanceFurther, there was no discussion, negotiation, or mere suggestion as suchWe made it very clear from the initial conversations that we wanted to provide our own appliances in exchange for the offered appliance allowance. Additionally, the P&S detailed other items, which the Builder refused to complete (i.e., underground utilities, baseboards and handrails, painted exterior doors, flagstone walkway to the front steps, etc.)When asked about the mis-comings of the Builder, ***’s only response was, “I am confident that *** and *** will do what they said they will do.” In the end, they did notThere was no assistance whatsoever from the Realtor to enforce the details of the P&S agreement when weighed in our favor.The response from Ms*** stating we “are sorry the Buyer did not have a clear understanding…” is simply not acceptableThis statement is an admission that the underlying goal of the Realtor and Builder was aimed to take advantage of us as the Buyer in an effort to avoid honoring the promised appliance allowanceAs shown in the P&S agreement and in previous conversations, we were never offered any option, incentive, or reason to agree to waiving (or exchanging) the appliance allowanceWe had an understanding of the details of the sale and were very clear about our intentsFor whatever reason, the Realtor intentionally failed to include the appliance allowance in the details of the P&SThe P&S includes a notation of the Buyer-supplied appliances, but simply did not elaborate the details about the discussed allowance or the value provided by the Buyer-supplied appliances. Secondly, after closing there was plenty of discussion about the issue as shown through e-mail messages (see Exhibit C, provided in earlier attachments)There were also discussions about the mis-comings through in-person conversations with the BuilderWhen both the Realtor and Builder were questioned about the discrepancies, no truthful explanation could be providedThis was simply not fair to us, or good business for the Realtor or Builder. Thirdly, the investigation of the Massachusetts Division of Professional Licensure found was that “the investigation did not disclose sufficient evidence that would likely establish a violation of the relevant statutory…”Instead, they suggested that I file a “Chapter 93A action” against the Realtor to resolve the issue.No matter how you approach the issue, I think all would agree that honestly, the $1500 appliance allowance should have been honored, as promisedAgain, we ask that the Realtor do the right thing and abide by their original advertising and statements of including the appliances (in this case, allowance) in the sale price of this property.Regards,*** ***

Good afternoon, I have reviewed the complaint filed against my company and wish to respond in the following manner… A contact was entered into by a Seller/Builder and Buyer we represented The Buyer viewed a similar completed home and viewed the listing posted in MLS and
various websites Although the listing and postings included stainless steel appliances (the complaint), the Buyer negotiated changes and additions to the “builder package” where (in this case) the builder made those changes in exchange for the amount of the stainless package allowance This change was reflected in the Buyer’s “Purchase and Sales Agreement” and specific list was made a part of and attached to the Agreement (the contract) This Agreement was reviewed by both parties and fully signed. At the time of closing (with attorneys present) Buyer insisted that he was owed a credit for the appliances, but, as he has provided you, the Agreement clearly states there was no appliance credit on the Agreement There was no further discussion about it. Our agent and our company are sorry that the Buyer did not have a clear understanding, but are not responsible for any misrepresentation or unethical actions We do our best to treat all Buyers and Sellers fairly, follow a strict “code of ethics” and have a stellar record since our inception in 1997. The Massachusetts Real Estate Licensing Board also reviewed this Buyer’s complaint and deemed it to be a non-issue. We thank you for the opportunity to respond to this ***er.We ask if you would kindly respond to this email so that we may confirm receipt. Sincerely,*** ***Broker of Record/Owner CENTURY Classic Gold Realty** *** *** *** *** **Carver, MA 02330***www.century21classicgold.com