We have not refused to replace or refundWe have asked multiple times for a picture of the consealed damage, which we received yesterdayCustomer was irate on the phone and uncooperative with our employees, and verbally abusiveWhen the customer came into the store and was using profanity, he was asked to leaveDue to his intimidating attitude we do not feel safe going into their home to pick up the damaged itemThey are more than welcome to return the item to our warehouseWe will gladly take the bunkbed frame back and issue them a refund at that time for it
We have not refused to replace or refundWe have asked multiple times for a picture of the consealed damage, which we received yesterdayCustomer was irate on the phone and uncooperative with our employees, and verbally abusiveWhen the customer came into the store and was using profanity, he was asked to leaveDue to his intimidating attitude we do not feel safe going into their home to pick up the damaged itemThey are more than welcome to return the item to our warehouseWe will gladly take the bunkbed frame back and issue them a refund at that time for it