Central Valparaiso Self Storage

Initial Business Response / [redacted] (1000, 5, 2018/01/05) */ Contact Name and Title: [redacted] -Property Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @cvsstorage.com Unfortunately, this sounds like extreme miscommunicationI have a record on this tenant that shows that we tried to contact her over timesI am sorry that you tried to email and and we did not respondI am also sorry that we did have a phone problem for a couple of weeksOur calls were not directed to our call center and the phone lines were deadWe have since fixed the problem, and it is unfortunate that our communication was non-existent with your phone not working, and our phone not workingWe have zeroed out your balance in the hopes that the matter can be resolved Initial Consumer Rebuttal / [redacted] (2000, 7, 2018/01/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2018/01/05) */
Contact Name and Title: [redacted] -Property Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@cvsstorage.com
Unfortunately, this sounds like extreme miscommunication. I have a record on this tenant that shows that we tried to contact...

her over 15 times. I am sorry that you tried to email and and we did not respond. I am also sorry that we did have a phone problem for a couple of weeks. Our calls were not directed to our call center and the phone lines were dead. We have since fixed the problem, and it is unfortunate that our communication was non-existent with your phone not working, and our phone not working. We have zeroed out your balance in the hopes that the matter can be resolved.
Initial Consumer Rebuttal /* (2000, 7, 2018/01/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)