Central Valley Water Treatment

Response to Complaint: Roman # Mr [redacted] placed a connection request on 8/4/ On 8/10/15, MVEC received the County permit allowing us to connect Mr [redacted] meter Mr [redacted] account was release for connection on 8/13/and he was connected on 8/24/The reason for the delay, was due to the fact that we had experienced heavy storms in the area and that caused orders to be held back We explained to Mr [redacted] that due to these storms, MVEC trucks were not able to go onto his property to connect his meter The weight of the trucks combined with the saturated soil, would cause significant damage to Mr [redacted] property Mr [redacted] was satisfied with the response that we have provided him and was happy that his account had already been connected If you may have any further questions, please feel free to contact me.Regards,Abraham [redacted] Business & Employee Development Division Manager

Sent: Thursday, July 13, 11:AM Subject: RE: Revdex.com Complaint ID *** Spoke with Ms*** and explained how MVEC’s trip fees are accessed when a disconnected order is generated. I also explained to Ms*** why the additional $fee was added to her accountMs***
understood why these fees were accessed onto her account. Unfortunately, at this time Ms*** has closed her account with MVEC and is no longer receiving service from MVEC. I advised Ms*** that I would look into her account to see if anything could be done to reduce her outstanding balance with MVEC. I did mention to her that due to the fact that the account has already been closed, that it may be difficult to make any changes at this point, however, I did promise her that we would look into the matter either way. Ms*** seemed content with the explanation that was provided to her and she stated that she would like to keep her name/account in good terms in the event that she may need to receive service from MVEC in the futureIf you may have any further questions, please feel free to contact me at (956) 289-or by email at ***@magicvalley.coop. Regards, [...] Abraham *** Magic Valley Electric Cooperative

To Whom It May Concern,MVEC has contacted Mr*** and both parties have reached an agreement in regards to this matter. Due to Mr***' account history, MVEC was able to remove a trip fee from his pending charges. Mr*** has also agreed to sign up for recurring payments
so that this will not be an issue in the future. Mr*** was happy about this option and thanked us for offering it to him. He also opted to keep his deposit on his account. Mr*** has stated that he is happy with how this matter was handled and resolved. If you may have any further questions, please feel free to contact me. Abraham QuirogaBusiness & Employee Development Division [email protected]

Response to Complaint:
Roman";color:#1F497D;mso-ansi-language:EN-US;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA">Mr. [redacted] placed a connection request on 8/4/15.  On 8/10/15, MVEC received the County permit allowing us to connect Mr. [redacted] meter.  Mr. [redacted] account was release for connection on 8/13/15 and he was connected on 8/24/15. The reason for the delay, was due to the fact that we had experienced heavy storms in the area and that caused orders to be held back.  We explained to Mr. [redacted] that due to these storms, MVEC trucks were not able to go onto his property to connect his meter.  The weight of the trucks combined with the saturated soil, would cause significant damage to Mr. [redacted] property.  Mr. [redacted] was satisfied with the response that we have provided him and was happy that his account had already been connected.  If you may have any further questions, please feel free to contact me.Regards,Abraham [redacted]Business & Employee Development Division Manager