Central Sierra Insurance Services

Hello! My name is: *** L ***. I am writing to you because I have had a problem with an auto insurance that I have purchased. I explain the reasons below. On 06-03-2019, my wife and I went with an agent who works with several auto insurance companies, he gave us the quote of which insurance company suited us. So we opted with infinity insurance, because it was the one we liked the most because it was a little economical to pay $ 121 a month. The insurance cost us $ 277 including the first month, which was June. As always, we like to inform ourselves about what we are going to buy before signing any agreement, and we did the same that day. We asked everything about the plan, what it covered. So, we decided to buy the insurance. They gave us the copy of the policy and everything, confident that everything was fine, because that's the way it should be, we left and everything was fine there. We received the payment the following month of the amount that we had agreed with the sales agent and us. I went, and made the payment personally with the same person, I just don't remember the date of the payment, but it was like three days before it was due. After that, not a week passed, when my wife; He realized that the address was wrong because of a detail, there were two errors. First: the agent had given him the zip code, (***) when it had to be, (***). Call his office to tell him there was an error in the policy and I asked him please if I could fix it, which he said yes; that at that very moment he would do it, and I also asked him if there would be a price increase for the small change that was about to be made, and he said to me: “no, not at all; it doesn't have to go up in price ”. In fact, my wife overheard the conversation, because I always put the phone out loud, for whatever reason. So, we stood in line to wait in case he needed something, but then he hung up on us. So we didn't call back because we were confident that it would solve the problem. A week later, we went personally to his office to ask him if he had already fixed the error in the policy. I entered his office and my wife stayed in the car to wait. Upon entering, I saw that he had his headphones on listening to music. I asked him: "Is the error in our policy already resolved"? And it turns out he had done nothing. Half annoyed me because he wasn't doing his job. That moment he said he was going to do it and that he would leave a note, only I never knew who that note was for, if he was supposed to fix the mistake because he had made it. I said "well ... he knows what he's doing." Before leaving his office, I asked him again if there was a price change or other things, and he told me not again, that he didn't have to raise the price. Confident, I left the premises and left. The month of August, we were out of state, but as I know the dates when I have to make my payments; Call infinity insurance on 02-08-19 to make payment. It was there that we were surprised that, from $ 121 we had to pay $ 175. I told the representative who answered us that day by phone that there was an error. That our payments were $ 121 a month and did not have to be up. At that time, I asked the lady, why had the insurance risen so much? And she explained to me, that there had been a change, according; because the address the insurance was registered with was wrong. And for having made that change, the price had also changed. Now, if according to her, it was wrong address and by a postal code number it has a lot of influence. As they explain to me then, that the first receipt, it arrived at the correct address if it was supposed to be wrong. Because it was until then that I reported to the agent, that the address was not correct. I explained to the lady that this had not been my mistake and that I had asked the agent twice if there would be a price change. *** already explained what he told me and that is what I explained to the person I was talking to. I asked him: what could be done because I was not willing to pay for someone else's mistake, because if he had explained the problem to me before, we would not be having this situation. And only she referred me to speak to the agent and did not understand why if they were also supposed to have a solution, which at that very moment I called the person's office with my wife's cell phone, but she did not answer me and, Call another number that was from the same company but is in another city nearby. Which, another lady answered me and I explained the situation, but by then, the representative who was serving us previously, did not want to wait and hung up on us. After that, we continued the conversation and I also explained the details. He wanted to contact the agent who attended us from the beginning and he said that he was not available, I asked the person if there would be a charge for paying late, since it had not been our mistake, and he said no. That we would pay until the problem was fixed. the date of that call was 08-02-19 and we had to wait until the next Monday that was 08-05-19. To help us resolve the situation because, according to them, the one in control