Central Parking

At this time, I have been contacted directly by Central Parking regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] I have heard from central about wanting to cancel my parking membershipThey stated that they would return the money they took from my account after having asked for my membership to be canceledI did not receive a refund and had to go through my financial institution so the money would be refundedAfter this communication, I have not been contacted sinceBoth of the refunds in which I received were given to my by my financial institution, who is still doing their own claim In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

At this time, I have been contacted directly by Central Parking regarding complaint ID [redacted], however my complaint has NOT been resolved because:
"margin: 0in 0in 10pt;" class="MsoNormal">[Your Answer Here]
I have heard from central about wanting to cancel my parking membershipThey stated that they would return the money they took from my account after having asked for my membership to be canceledI did not receive a refund and had to go through my financial institution so the money would be refundedAfter this communication, I have not been contacted sinceBoth of the refunds in which I received were given to my by my financial institution, who is still doing their own claim.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
[redacted]

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Revdex.com of Metro Washington DC
Nov (day ago)
tome
---------- Forwarded message ----------
From: [redacted]
Date: Fri, Oct 31, at 2:PM
Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted]
To: [email protected] would like to update my claim (#[redacted]) to show a partial resolution that was reached with the company a few days ago:
Update: The issue has been mostly resolvedAfter repeated calls to the garage manager and customer service, the central customer service was able to partially resolve my issueThe account has been rectified for the amount listed belowI have now received the proper legal notice from the customer service representative that there is a rate changeThis was difficult to obtain as the customer service representative had to get permission from the garage manager, who was difficult to get in contact withGoing forward there is now only the issue that I was advertised a rate that I am not getting, though I have been credit back the amount that I am legally due, per the contract.
Thank you,
[redacted]

Revdex.com:At this time, I have not been contacted by Central parking system regarding complaint ID [redacted].Sincerely,[redacted]

Review: What happened is that Central Parking took my car in at the Valet in front of the Country Inn and Suites, in New Orleans on 6-20-13. The guys must have have ran over a curve and damaged 2 of the aluminum rims, or it was damaged while being loaded on a parking rack. Someone also hit the door putting a dent in it while parking it. I have contacted Central Parking several times about it, and they just keep referring me to someone else. The did send a letter saying the car had not been involved in a wreck, which we know already, that is not the issue. Central parking damaged the vehicle, and they are responsible for the repairs.Desired Settlement: Central Parking needs to replace the 2 aluminum rims. They also need to pay to have the dent pulled out of the door.

Business

Response:

Dear Ms [redacted]

The above hotel guest arrived at the Country Inn & Suites on 6/20/2013 and

parked his vehicle with our valet services. ( Central Parking Corp. /

Central Hospitality Services ) The guest requested his vehicle on

6/21/2013 to depart the hotel. The guest Vehicle was delivered to the

guest, who then left for Houston, Texas. The guest called to report damage

to his vehicle on 6/22/2013 after he had returned to Houston, Texas.

Although the guest had left the hotel property and had taken possession of

his vehicle and traveled over 300 miles to Houston, Texas, we did take a

claim report over the phone. The guest did send us photos of the damage

claimed to send on to our claims adjusters. This guest reported the damage

claimed AFTER his departure and a day later after a road trip as stated

earlier. Our claim ticket / contract statement, clearly recites that we are

NOT responsible for any damage claimed once the vehicle leaves the point of

delivery to the guest. In this case, the guest not only left the delivery

area, but then traveled over 300 miles and called the damage in the

following day. In addition, part of the damage is documented as pre

existing on our pre park inspection form upon arrival.

We spoke to this guest several times and attempted to explain to him that

our insurance adjuster had reviewed the claim and the documents and issued

a denial letter based on the aforementioned facts. The guest has contacted

the adjuster and has said that " the valet guys MUST have run over a curb

or the damage MUST have happened on a car lift." The guest was clearly

explained that his vehicle was NOT parked on a lift and that it was the

opinion of the adjuster and our management that the rim damage did not

appear to have been caused by our handling. The guest was further told that

if he did not agree with the findings and felt that we should be

responsible for claims after departure and a day later after a road trip,

that he could file the claim with his insurance

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Statements from Central Parking in the response are not true. "In addition, part of the damage is documented as pre existing on our pre park inspection form upon arrival", In reference to this statement, There was no pre park inspection done, that I was ever made aware of. If they did do one that I am not aware of then I would like to see the paperwork, and have them explain what part of the damage they are referring to.

"our insurance adjuster had reviewed the claim and the documents and issued a denial letter based on the aforementioned facts" The adjuster sent a response that said he had spoken the guys at their place in New Orleans, and verifed the car had not been in an accident. We never claimed the car had been in an accident, and it was obvious the guys in New Orleans had not forwarded the pictures and notes I sent them regarding the damage to the adjuster. I sent the pics and notes directly to the adjuster. Reference the attachment. See also attached response letter from Mr Diamantas with central parking.

"The guest was clearlyexplained that his vehicle was NOT parked on a lift and that it was the opinion of the adjuster and our management that the rim damage did not appear to have been caused by our handling. The guest was further told that if he did not agree with the findings and felt that we should be responsible for claims after departure and a day later after a road trip, that he could file the claim with his insurance." This statement is completely false. I never spoke with anyone regarding this.

It is obvious Central Parking is making false statements regarding this issue, in an attempt to avoid taking responsibility for the damage they have done to my vehicle.

Regards,

Review: On 1/31/14 I Self parked my car in the Central Parking Garage (DH Holmes Parking Garage)When I left the garage they did not have a check out person. You had to put the exact change or credit card in the machine to pay for the parking. I only had a $20 dollar bill and no credit card ,so I had to put the $20 in to be released. The sign said that no change would be returned at the site. I pushed the info button and received a message telling me to go to the website My Parking Refund.com to get a refund. I filled out the form with the ticket number etc. On 2/6/14 I received an email informing me that they would not refund my$7.00. They did not have a sign posted when you entered the garage informing anyone that you had to have exact change when parking in this garage. When I requested a phone number of the manager they emailed a name and number: [redacted] at ###-###-####. I called Mr. [redacted] and he told me that he was a valet. This kind of business practice does not send out a good message to anyone parking at the facility.Desired Settlement: I would like my change of $7.00 returned minus postage

Review: To whomever it may concern,

On 12/**/15, my sister and I went to shop at [redacted] on [redacted] and parked in the parking garage during our stay. We were given a ticket from the machine which I later misplaced and even though there is a sign which states that the maximum rate will be charged if you lose the ticket, they could not show me the policy that states it. They also would not let us leave until we paid for the ticket even though we were only there an hour, they charged us 17 dollars when it should have been 2 dollars. Now, if they were only able to charge the maximum rate, it wouldn't have a line which the cashier, Mohammad R., was able to write WHATEVER price he wanted. This is such a scam and utterly really mean of them to do. The form also goes on to state that if it isn't filled out completely, the cashier will have to be charged the daily maximum rate as well. He forgot to write the make of the car, date, time in/out, and my license number. Despite how rude Mohammad and the assistant manager working were, they didn't follow procedure and protocol when explaining to us that it is protocol to pay the maximum rate for lost tickets.Desired Settlement: I would like my bill to be adjusted to the amount of $2 since we were only there for less than an hour or to be given a full refund for my troubles. I would also like someone to respond to me if it is legal for them to put that sign up and if so I would like proof of it being legal. Normally I don't complain about businesses, but my experience with these two workers left me utterly disgusted with the service they provided.

Review: During my stay at the Hilton Time square in NYC, I utilized the valet service from Standard parking. My navigation system was left in my vehicle, after realizing this I contacted standard parking to notify them. I was told it would be safe. When my vehicle was returned to me, my navigation system was missing. The only people that had access to my vehicle were employees of Standard parking. I filed a claim and it was denied not once but twice.Desired Settlement: I would like a refund of $149.00 which is the cost of the system that was stolen.

Consumer

Response:

At this time, I have not been contacted by Standard Parking regarding complaint ID [redacted].Sincerely,[redacted]

Review: Upon entering the parking garage I asked the attendant how much it would cost to park in the garage for 3 hours. His response was $11.75, I repeated $11.75, and he said yes and that is when I decided I would use this particular garage. After exiting my vehicle I notice some signs posted up and what the attendant told me verses what the signs were saying were very different. I approached the attendant in the booth and asked how much it would be to have my car in the garage for 3 hours and his response was $45. I responded by letting him know that wasn't what I was told by the previous attendant. So I said I no longer desired to have my car in there garage. My car remained at the entrance of the garage, it was NEVER parked inside the garage. The attendant in the booth now tells me I had to pay $15 to leave, this is where the dispute began. My vehicle NEVER LEFT THE ENTRANCE OF THE GARAGE. He had one of the other attendants remove my car key from the ignition and put it in the booth. He refused to give me the keys unless I payed the $15 so I then called the cops. I waited about an hour for the cops to arrive, during this time I waited along with my sister with my vehicle which NEVER left the entrance of the garage. Once the police arrived I explained the situation to the officers, they then spoke with the attendant whom lied about the amount of time I was there when I said I was no longer interested in having my vehicle parked in that garage. Due to my vehicle being in the entrance for an hour the officer explained I would have to pay something. They explained to me that they understood my grievances and suggested I file a complaint against the attendant. This all took place between the hours of 6:45pm when I arrived to 7:27 pm when the cops arrived on Friday, May [redacted].Desired Settlement: I would like a full refund of what I had to pay ($15), because I didn't use the service. I never left my vehicle and my vehicle never left the entrance.

Consumer

Response:

At this time, I have not been contacted by Central parking system regarding complaint ID [redacted].Sincerely,[redacted]

Review: After I signed up for monthly parking for a lofty 170 dollars a month, I was unable to access the parking garage due to my card not working. After several attempts to contact the manager of the location, I was unsuccessful. With several emails, calls and unanswered messages, I called my bank to get my money back from the company. Most recently the company has charged my card again for services that have not been provided. I will be contacting the bank again to change my card number. This company has terrible management, even worse customer service, and they are crooks.Desired Settlement: I would like my 170 dollars credited back to my account.

Consumer

Response:

At this time, I have been contacted directly by Central Parking regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I have heard from central about wanting to cancel my parking membership. They stated that they would return the money they took from my account after having asked for my membership to be canceled. I did not receive a refund and had to go through my financial institution so the money would be refunded. After this communication, I have not been contacted since. Both of the refunds in which I received were given to my by my financial institution, who is still doing their own claim.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I am a current monthly parking customer at the Central Parking garage at [redacted]. I left my new vehicle at the garage to be 'valet' parked on Sunday August [redacted] at 6:30pm without any damage to the vehicle. On Monday August [redacted] at 4:04pm, nearly 1 day later, the parking manager at the garage oddly called to inform me that there was a 'dent' in the front right fender of the vehicle. During our phone conversation the parking garage manager attempted to claim the dent existed at the time I dropped off the car but after discussing the facts (including the reason for his call nearly 1 day after the car was parked) the garage manager agreed to submit the dent/damage to his insurance company to pay for repairs. Five days later I received a letter from Central Parking System telling me the company was denying my claim for damages because "the damage that you are claiming was documented as pre-existing when you entered the facility." I have seen no evidence of the documentated pre-existing damage nor has there been any attempt by the garage to provide credible evidence. The estimate to repair the car is $2,156 and Central Parking System is assuming zero responsibility. Further, from a customer service perspective the garage manager admitted to liability for the damages on the phone but then had Central Parking send a letter in direct contradiction to the garage manager's phone statements.Desired Settlement: I would like Central Parking to formally take responsiblity for the damage caused to my vehicle within their garage and pay (via insurance or otherwise) to repair the damage done to my vehicle while in the [redacted] garage.

Review: Garage lost my parking tax exemption form that was submitted in July 2013. The current exemption expired in August 2013. Rather then telling me that they lost the certificate, they charged me the additional tax for the month of October without my consent. Further, the attempted to collect the additional tax ($28) for September by refusing to release my vehicle until this payment was made. This is illegal and trespass to chattel. They did not call me to explain their error and request that I order another copy of my certificate from the NYC Department of Finance. They simply went on to charge me AND steal my car. Obviously, this was quite distressful as I needed my car. I kept repeating, release my car and we can resolve this matter latter but they refused. They waited until I was in a rush to get to a meeting rather than calling me or waiting until I returned the vehicle to discuss the fact that they misplaced/lost the certificate.Desired Settlement: refund of September and October parking fees. Under the circumstances, I terminated my relationship with the garage effective immediately (October **, 2013). (Not to mention, that in October the charged me the unwarranted additional tax without authorization.) Thus, I want a full refund of October. Plus, for wasting my time, threatening me and for trespass to chattel, I want a refund of September as well. This abuse, unprofessionalism and exploitation should not be countenanced.