I am so angry right now. I call on the phone to figure out why my card wont work. They tell me it has something to do with fraud and ask me a security question I don't have the answer to but would find out and call back and give it to them. "No that wont work, you have to go confirm your identity at a local branch now". Are you kidding me! I mean I don't have time to stop by a bank!! some people have jobs! to make it worse its a Friday! such **.. literally called back and gave them the answer to every security answer and still want me to go to a local branch.. the branch is going to ask the same [redacted] questions.
Arrived at the DRIVE through window!! and there were ONLY 3 cars there at the time, WHY DID I SIT THERE AT THE DRIVE THROUGH WINDOW FOR 43MNS. WHAT IS GOING ON WITH THAT SECU BANK. THERE SHOULD ALWAYS BE 3-4 PEOPLE AT THE WINDOW AT ALL TIMES, CUST SERV EXCELLENCE SHOULD BE A MUST AT THIS SECU BRANCH. IT IS ALWAYS LIKE THIS AT THE [redacted] AVE BRANCH, EMPLOYEES ARE VERY SLOW AND UNPROFESSIONAL, I HATE THIS BRANCH LIKE OTHERS DO!!!!!!!
I am so angry right now. I call on the phone to figure out why my card wont work. They tell me it has something to do with fraud and ask me a security question I don't have the answer to but would find out and call back and give it to them. "No that wont work, you have to go confirm your identity at a local branch now". Are you kidding me! I mean I don't have time to stop by a bank!! some people have jobs! to make it worse its a Friday! such **.. literally called back and gave them the answer to every security answer and still want me to go to a local branch.. the branch is going to ask the same [redacted] questions.
9/26/XX XX:XXPM
SECU: [redacted] XXXXX.
Arrived at the DRIVE through window!! and there were ONLY 3 cars there at the time, WHY DID I SIT THERE AT THE DRIVE THROUGH WINDOW FOR 43MNS. WHAT IS GOING ON WITH THAT SECU BANK. THERE SHOULD ALWAYS BE 3-4 PEOPLE AT THE WINDOW AT ALL TIMES, CUST SERV EXCELLENCE SHOULD BE A MUST AT THIS SECU BRANCH. IT IS ALWAYS LIKE THIS AT THE [redacted] AVE BRANCH, EMPLOYEES ARE VERY SLOW AND UNPROFESSIONAL, I HATE THIS BRANCH LIKE OTHERS DO!!!!!!!