I purchased an -classic 5 years ago and I am thoroughly disappointed in it. I have heated with wood for over 37 years as my primary source of heat. I moved to a new house 5 years ago and decided I still wanted to heat with wood. I had an e classic installed and serviced every year by the company that sold and installed it. Every year parts have been needed to be replaced and every year I have been told I'm doing a good job at maintaining it. But the difference between heating with a woodstove and heating with the e-classic is like night & day. I have had nothing but trouble trying to keep a fire going in this unit. My wood supply is kept in a woodshed with at least one year drying time. I understand the importance of allowing the fire to have air space but approx. 35% of the time I arrive at the stove to put wood in it with the message "fire out". Very disappointing because when this happens my furnace fan with spin throughout the night blowing luke warn air, besides the extra time I spend trying to re-lite the fire. I then have to turn the furnace on utilizing propane to bring the house back up 2 degrees or so. When it works I have no complaints, but I should not have to rely on my furnace and propane to heat the house 35% of the time. There is no cost savings here, and the unit installed was very expensive. My advice to those wanting an outside wood boiler is to look elsewhere. My dealer has been contacted several times and at this point he sounds like he doesn't want to hear from me anymore. Bottom line, if you can't keep the fire going, you can't heat your house with it. This has turned out to be a big financial loss. I hope this helps someone who may be considering a central boiler so you don't make the mistake I did.
We purchased our E-Classic in June of 2010. We monitored the water, tested it and cleaned the firebox according to the maintenance schedule. 4 years later we first notice that there was water leaking out of the ashbox. Upon further inspection there were many places inside the firebox that were pitted and the metal was thin enough that even a small amount of pressure made it cave in. The factory said we had to send it to them for inspection and then told us that it needed to have the entire firebox replaced at our cost because (they said) we did not maintain it properly. Nearly $2,000.00 and six months later it was returned to us. We used it another 3 years and the exact same thing happened again. Our salesman told us with the first leak that it was cheap steel. Apparently they used cheap steel for the repair also. The newer stoves are now made with stainless steel so that should fix the problem, but for us consumers that purchased the older models, we are stuck with the cheap steel, no warranty, and now have $12,000.00 yard art. We are still watching for a class action lawsuit and will jump it as soon as it happens.
Central Boiler's Director of Service and Support contacted this consumer directly to discuss warranty terms and potential causes of the door issue. Despite the door issue being caused by the consumer's improper operation and maintenance, as a one time courtesy, Central Boiler will cover the...
cost of the door part. The customer will need to bring the old door to his local dealer.
Central Boiler has reviewed its business records and service notes regarding this consumer. Central Boiler was contacted in March of this year and June of last year regarding this consumer experiencing blowing of electrical fuses used on this furnace. We understood that the 1 amp...
replacement fuses purchased by this consumer were not “slow blow” fuses. Understand the consumer’s furnace is manufactured with a 1 amp slow blow fuse near the solenoid and we recommended using 1 amp slow blow as a replacement. Central Boiler customer service will be following up with both the local selling dealer and the consumer in regards to the services provided by the local selling dealer. Following these contacts and establishing a determination of the cause of the failures, Central Boiler will provide warranty coverage per the terms of the consumer’s written warranty.
Central Boiler's Director of Service and Warranty repair contacted this consumer directly. The consumer was advised that his repair had been completed per the terms of his warranty. Central Boiler has made shipping arrangements for the return of the repaired...
Mr. [redacted] has suggest that his outdoor furnace has a manufacturer defect on it. The furnace works just as it was intended to but he feels that it had "excessive foam" sprayed on the back of the unit. This area on the back of the furnace is completely covered by the siding that...
is on the fiurnace right from the factory. Had there been excessive foam in this area, the siding on the furnace would not have fit correctly because the siding is cut to fit in a jig. (same size for each of that model) The furnace would not have passed Quality Control and it would have been sent back to the foaming room and trimmed before being sent to the dealer. The selling dealer didn't see anything wrong with the furnace when sold. The foam does not expand after only a couple minutes from being put on so it didn't happen at a later time, at least from the factory. Mr. [redacted] was instructed to send photos of this to a dealer for review. The photos were also forwarded to the factory and the dealer nor the factory Service Department could see any issues with the furnace. There is nothing wrong with this unit as it works as intended and there is no evidence of any issue with excessive foam on the unit under the siding of the appliance.
Initial Business Response /* (1000, 5, 2015/07/14) */
In regards to this consumer, Central Boiler has continually offered this consumer their full benefits per the written terms of the warranty. Items that have been paid for by this consumer are considered wear items and were not covered per the...
warranty terms. In regards to owner caused corrosion failures, Central Boiler has a corrosion warranty which will cover the cost of parts only to repair a furnace. Since the first failure was an owner caused corrosion failure, Central Boiler did pay for all parts for repair of the furnace and the consumer was required to pay for labor. In regards to the current issue and pursuant to the warranty terms, Central Boiler is able to authorize an infield repair of the consumer's furnace but Central Boiler requires a preapproved quote prior to authorizing such a repair. This consumer has refused to hire a local welder to provide such a quote. Central Boiler has then offered to pay for shipping of the furnace back to Central Boiler for a full inspection and repair but this consumer is unwilling to accept that offer also. Central Boiler is still offering an infield repair as long as this consumer obtains a repair quote prior to authorization. Central Boiler is also offering to pay for shipping of the furnace back to Central Boiler for a full inspection and repair.
Understand that Central Boiler has emailed this consumer directly both of these option offers per the warranty terms and would urge the consumer to select one of the options so that repairs can be made prior to the heating season.
Initial Business Response /* (1000, 5, 2016/02/24) */
Central Boiler has contacted this consumer and the local Central Boiler dealer in regards to their furnace. Their local dealer has been in contact with them to set up a service visit for this consumer's furnace. Central Boiler will provide this...
consumer any benefits under the terms of the written Central Boiler warranty regarding any potential repairs.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The customer services director was not helpful in resolving the issue. He indicated that the central boiler is not to be used as the primary heat source. If I spend $11,600 on a boiler I would expect it to be able to be the primary heat source. In order for the boiler to be fixed mean that my family and I be without heat and hot water for days, weeks or months. The warranty indicates that central boiler reserves the right to repair, replace or refund the customer for the purchase price of the stove. I am requesting that central boiler either provide me with a replacement or refund. This is the second time within less than 5 years that the stove has leaked so it appears to be a faulty stove. I have provided all of the recommended service to the stove including corrosion inhibitor.
Final Business Response /* (4000, 11, 2016/03/07) */
Central Boiler will be following up with the local dealer regarding the visit and service call regarding this customer's furnace. Understand that Central Boiler will provide any warranty benefits to this customer according to the terms of the written warranty and will exercise its reserved rights accordingly to each individual customer and situation. In regards to the "sole source" of heat issue, Central Boiler's owner manual advises customers that the furnace should never be the sole source of heat for a homeowner. It states, "CAUTION: This outdoor furnace is not intended to be the only source of heat. In the event of a prolonged power failure, a generator may be used to prevent lines from freezing. Should the outdoor furnace be left unattended, run out of fuel or require service, an alternate heating source in the building being heated should be in place to prevent damage caused by freezing."
Final Consumer Response /* (2000, 13, 2016/03/17) */
Initial Business Response /* (1000, 6, 2016/03/18) */
Central Boiler has contacted this consumer and discussed at length this consumer's concerns regarding his furnace. The consumer was informed that he would receive any and all benefits per the terms of the 25 year workmanship defect warranty and...
the 10 year corrosion warranty. It was explained that upon return of the furnace to the local dealer, the furnace would be returned to Central Boiler for a full inspection. Upon full inspection, Central Boiler would offer any repairs necessary for a full repair. The warranty terms would cover the cost of parts for a corrosion related failure but not labor. As a courtesy, this consumer was offered additional benefits not covered under the warranty including costs of shipping for return of the furnace to Central Boiler.
Initial Consumer Rebuttal /* (3000, 8, 2016/03/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Central Boiler E-2300 ser# E15205 design is faulty. The material used in the stove is insufficient and the warranty is not as claimed, stated in the brochure or expressed to me during the sale.
I do not accept the offer from Central Boiler as they have made no compromise. They continue to deny they have a problem with these stoves even though clearly I am not the only customer with this issue.
Final Business Response /* (4000, 11, 2016/03/24) */
Central Boiler has offered a compromise to this consumer by offering a significant reduction on warranty repair costs from what are the normal written terms of the 10 year corrosion warranty and also offering to cover partial shipping costs that are not included in the furnace warranty . Understand that this particular furnace requires repair due to corrosion and not a defect in workmanship of the furnace. In regards to expressions made to this consumer during the sale of the furnace, understand that the furnaces are sold directly to consumers by local dealers who are solely independent from Central Boiler
I am rejecting this response because: I talked to Rodney at Central Boiler a note was put in a file for my stove if there is anything ever wrong with the stove because of the bow in the back Central Boiler will stand behind the stove with %100 percent and not pro rated. If I were to rate to conversation with Rodney on a scale of 0-10, I would simply give the company/Rodney a 3 just because he answered the call. I could tell he was very defensive the entire time, Central Boiler does no wrong and no way the product would have left there facility like it is. I would like a dealer to come out and see what I see. I did stop by my installing dealer this week and looked at his Edge 750 models he had on site, none if them had a bow in the back. If these stoves being bowed out in the back was common I would think after visiting 3 dealers now I would have seen something similar to mine and I haven't.I also talked to my installing dealer this past week, he informed me of a few more areas to take apart and clean on my stove. While taking apart the inside side channel panels they are paper thin, I only had this boiler in service for a few months last winter. It will be interesting to see what everything looks like next spring when I clean it all out.
Initial Business Response /* (1000, 5, 2015/12/23) */
A Central Boiler representative contacted this consumer directly and indicated we would be providing a replacement door for this consumer in this matter. The consumer indicated that they were satisfied and would accept this...
resolution.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a call from Wayne at Central Boiler a few days ago saying the company wants to keep their customers satisfied with the company's product and they are willing to send me a new door for my outdoor boiler. I appreciate the quick response from both you and the company trying to make things proper. We are in for some wintery weather and in need of a well functioning heating system, which for the most part my outdoor boiler has been for the past ten years. Thanks for all help in resolving this issue. Central boiler will be sending a new door within a few weeks.[redacted]
I purchased an -classic 5 years ago and I am thoroughly disappointed in it. I have heated with wood for over 37 years as my primary source of heat. I moved to a new house 5 years ago and decided I still wanted to heat with wood. I had an e classic installed and serviced every year by the company that sold and installed it. Every year parts have been needed to be replaced and every year I have been told I'm doing a good job at maintaining it. But the difference between heating with a woodstove and heating with the e-classic is like night & day. I have had nothing but trouble trying to keep a fire going in this unit. My wood supply is kept in a woodshed with at least one year drying time. I understand the importance of allowing the fire to have air space but approx. 35% of the time I arrive at the stove to put wood in it with the message "fire out". Very disappointing because when this happens my furnace fan with spin throughout the night blowing luke warn air, besides the extra time I spend trying to re-lite the fire. I then have to turn the furnace on utilizing propane to bring the house back up 2 degrees or so. When it works I have no complaints, but I should not have to rely on my furnace and propane to heat the house 35% of the time. There is no cost savings here, and the unit installed was very expensive. My advice to those wanting an outside wood boiler is to look elsewhere. My dealer has been contacted several times and at this point he sounds like he doesn't want to hear from me anymore. Bottom line, if you can't keep the fire going, you can't heat your house with it. This has turned out to be a big financial loss. I hope this helps someone who may be considering a central boiler so you don't make the mistake I did.
We purchased our E-Classic in June of 2010. We monitored the water, tested it and cleaned the firebox according to the maintenance schedule. 4 years later we first notice that there was water leaking out of the ashbox. Upon further inspection there were many places inside the firebox that were pitted and the metal was thin enough that even a small amount of pressure made it cave in. The factory said we had to send it to them for inspection and then told us that it needed to have the entire firebox replaced at our cost because (they said) we did not maintain it properly. Nearly $2,000.00 and six months later it was returned to us. We used it another 3 years and the exact same thing happened again. Our salesman told us with the first leak that it was cheap steel. Apparently they used cheap steel for the repair also. The newer stoves are now made with stainless steel so that should fix the problem, but for us consumers that purchased the older models, we are stuck with the cheap steel, no warranty, and now have $12,000.00 yard art. We are still watching for a class action lawsuit and will jump it as soon as it happens.
Central Boiler's Director of Service and Support contacted this consumer directly to discuss warranty terms and potential causes of the door issue. Despite the door issue being caused by the consumer's improper operation and maintenance, as a one time courtesy, Central Boiler will cover the...
cost of the door part. The customer will need to bring the old door to his local dealer.
Central Boiler has reviewed its business records and service notes regarding this consumer. Central Boiler was contacted in March of this year and June of last year regarding this consumer experiencing blowing of electrical fuses used on this furnace. We understood that the 1 amp...
replacement fuses purchased by this consumer were not “slow blow” fuses. Understand the consumer’s furnace is manufactured with a 1 amp slow blow fuse near the solenoid and we recommended using 1 amp slow blow as a replacement. Central Boiler customer service will be following up with both the local selling dealer and the consumer in regards to the services provided by the local selling dealer. Following these contacts and establishing a determination of the cause of the failures, Central Boiler will provide warranty coverage per the terms of the consumer’s written warranty.
Central Boiler's Director of Service and Warranty repair contacted this consumer directly. The consumer was advised that his repair had been completed per the terms of his warranty. Central Boiler has made shipping arrangements for the return of the repaired...
furnace to this consumer.
Mr. [redacted] has suggest that his outdoor furnace has a manufacturer defect on it. The furnace works just as it was intended to but he feels that it had "excessive foam" sprayed on the back of the unit. This area on the back of the furnace is completely covered by the siding that...
is on the fiurnace right from the factory. Had there been excessive foam in this area, the siding on the furnace would not have fit correctly because the siding is cut to fit in a jig. (same size for each of that model) The furnace would not have passed Quality Control and it would have been sent back to the foaming room and trimmed before being sent to the dealer. The selling dealer didn't see anything wrong with the furnace when sold. The foam does not expand after only a couple minutes from being put on so it didn't happen at a later time, at least from the factory. Mr. [redacted] was instructed to send photos of this to a dealer for review. The photos were also forwarded to the factory and the dealer nor the factory Service Department could see any issues with the furnace. There is nothing wrong with this unit as it works as intended and there is no evidence of any issue with excessive foam on the unit under the siding of the appliance.
Initial Business Response /* (1000, 5, 2015/07/14) */
In regards to this consumer, Central Boiler has continually offered this consumer their full benefits per the written terms of the warranty. Items that have been paid for by this consumer are considered wear items and were not covered per the...
warranty terms. In regards to owner caused corrosion failures, Central Boiler has a corrosion warranty which will cover the cost of parts only to repair a furnace. Since the first failure was an owner caused corrosion failure, Central Boiler did pay for all parts for repair of the furnace and the consumer was required to pay for labor. In regards to the current issue and pursuant to the warranty terms, Central Boiler is able to authorize an infield repair of the consumer's furnace but Central Boiler requires a preapproved quote prior to authorizing such a repair. This consumer has refused to hire a local welder to provide such a quote. Central Boiler has then offered to pay for shipping of the furnace back to Central Boiler for a full inspection and repair but this consumer is unwilling to accept that offer also. Central Boiler is still offering an infield repair as long as this consumer obtains a repair quote prior to authorization. Central Boiler is also offering to pay for shipping of the furnace back to Central Boiler for a full inspection and repair.
Understand that Central Boiler has emailed this consumer directly both of these option offers per the warranty terms and would urge the consumer to select one of the options so that repairs can be made prior to the heating season.
Initial Business Response /* (1000, 5, 2016/02/24) */
Central Boiler has contacted this consumer and the local Central Boiler dealer in regards to their furnace. Their local dealer has been in contact with them to set up a service visit for this consumer's furnace. Central Boiler will provide this...
consumer any benefits under the terms of the written Central Boiler warranty regarding any potential repairs.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The customer services director was not helpful in resolving the issue. He indicated that the central boiler is not to be used as the primary heat source. If I spend $11,600 on a boiler I would expect it to be able to be the primary heat source. In order for the boiler to be fixed mean that my family and I be without heat and hot water for days, weeks or months. The warranty indicates that central boiler reserves the right to repair, replace or refund the customer for the purchase price of the stove. I am requesting that central boiler either provide me with a replacement or refund. This is the second time within less than 5 years that the stove has leaked so it appears to be a faulty stove. I have provided all of the recommended service to the stove including corrosion inhibitor.
Final Business Response /* (4000, 11, 2016/03/07) */
Central Boiler will be following up with the local dealer regarding the visit and service call regarding this customer's furnace. Understand that Central Boiler will provide any warranty benefits to this customer according to the terms of the written warranty and will exercise its reserved rights accordingly to each individual customer and situation. In regards to the "sole source" of heat issue, Central Boiler's owner manual advises customers that the furnace should never be the sole source of heat for a homeowner. It states, "CAUTION: This outdoor furnace is not intended to be the only source of heat. In the event of a prolonged power failure, a generator may be used to prevent lines from freezing. Should the outdoor furnace be left unattended, run out of fuel or require service, an alternate heating source in the building being heated should be in place to prevent damage caused by freezing."
Final Consumer Response /* (2000, 13, 2016/03/17) */
Initial Business Response /* (1000, 6, 2016/03/18) */
Central Boiler has contacted this consumer and discussed at length this consumer's concerns regarding his furnace. The consumer was informed that he would receive any and all benefits per the terms of the 25 year workmanship defect warranty and...
the 10 year corrosion warranty. It was explained that upon return of the furnace to the local dealer, the furnace would be returned to Central Boiler for a full inspection. Upon full inspection, Central Boiler would offer any repairs necessary for a full repair. The warranty terms would cover the cost of parts for a corrosion related failure but not labor. As a courtesy, this consumer was offered additional benefits not covered under the warranty including costs of shipping for return of the furnace to Central Boiler.
Initial Consumer Rebuttal /* (3000, 8, 2016/03/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Central Boiler E-2300 ser# E15205 design is faulty. The material used in the stove is insufficient and the warranty is not as claimed, stated in the brochure or expressed to me during the sale.
I do not accept the offer from Central Boiler as they have made no compromise. They continue to deny they have a problem with these stoves even though clearly I am not the only customer with this issue.
Final Business Response /* (4000, 11, 2016/03/24) */
Central Boiler has offered a compromise to this consumer by offering a significant reduction on warranty repair costs from what are the normal written terms of the 10 year corrosion warranty and also offering to cover partial shipping costs that are not included in the furnace warranty . Understand that this particular furnace requires repair due to corrosion and not a defect in workmanship of the furnace. In regards to expressions made to this consumer during the sale of the furnace, understand that the furnaces are sold directly to consumers by local dealers who are solely independent from Central Boiler
I am rejecting this response because: I talked to Rodney at Central Boiler a note was put in a file for my stove if there is anything ever wrong with the stove because of the bow in the back Central Boiler will stand behind the stove with %100 percent and not pro rated. If I were to rate to conversation with Rodney on a scale of 0-10, I would simply give the company/Rodney a 3 just because he answered the call. I could tell he was very defensive the entire time, Central Boiler does no wrong and no way the product would have left there facility like it is. I would like a dealer to come out and see what I see. I did stop by my installing dealer this week and looked at his Edge 750 models he had on site, none if them had a bow in the back. If these stoves being bowed out in the back was common I would think after visiting 3 dealers now I would have seen something similar to mine and I haven't.I also talked to my installing dealer this past week, he informed me of a few more areas to take apart and clean on my stove. While taking apart the inside side channel panels they are paper thin, I only had this boiler in service for a few months last winter. It will be interesting to see what everything looks like next spring when I clean it all out.
Initial Business Response /* (1000, 5, 2015/12/23) */
A Central Boiler representative contacted this consumer directly and indicated we would be providing a replacement door for this consumer in this matter. The consumer indicated that they were satisfied and would accept this...
resolution.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a call from Wayne at Central Boiler a few days ago saying the company wants to keep their customers satisfied with the company's product and they are willing to send me a new door for my outdoor boiler. I appreciate the quick response from both you and the company trying to make things proper. We are in for some wintery weather and in need of a well functioning heating system, which for the most part my outdoor boiler has been for the past ten years. Thanks for all help in resolving this issue. Central boiler will be sending a new door within a few weeks.[redacted]