CenterPoint Energy

October 19, 2016
Mr. [redacted]
New Roman"> [redacted]
Cedar, MN 55011-9266
 
 
Mr. [redacted]:
This letter responds to your complaint to the Revdex.com (Revdex.com) of Minnesota regarding the Home Service Plus (HSP) Repair Plan coverage for your properties.
CenterPoint Energy records show that you hold a Repair Plan contract at the following properties:
[redacted], Brooklyn Park    $19.50
[redacted], Brooklyn Park     $19.50
[redacted] Brooklyn Park                $19.50
 
CenterPoint Energy records show that you have had four service calls at [redacted] since you enrolled in HSP in 2012:

On December 7, 2013, your tenant called to report that the furnace was not heating. Our technician arrived at the property later that day and made repairs to the furnace, the cost of which ($164.76) were covered by your Repair Plan. Our records show that your account was credited for three months’ cost of the HSP Repair Plan as compensation for the wait time.
On January 30, 2014, your tenant called to report that there was no hot water at the property. Again, our technician arrived within hours of the call and repaired the appliance, and again the cost ($137.98) was covered by your Repair Plan.
On October 4, 2014, the furnace again required repair. However, because HSP was overbooked, a repair was not completed until October 8. The cost of this repair ($120) was also covered with your Repair Plan. Our records show that your account was credited for two months’ cost of the HSP repair plan due to this wait time.
On October 8, 2016, your tenant called CenterPoint Energy to schedule a repair of the furnace. At that time, the soonest available appointment was October 11. However, during the course of the repair, our technician found that the furnace (which was 35 years old) was producing unsafe levels of carbon monoxide during operation. To make the situation safe, the technician “red-tagged” the appliance and stated that the furnace would need to be replaced, as your complaint notes.
Your complaint notes that the issues with your furnace were repaired by another heating contractor “for $80 each time.” CenterPoint Energy and HSP stand behind our technician’s diagnosis that the furnace at your property was producing unsafe levels of carbon monoxide and cannot verify the work performed by another heating contractor.
CenterPoint Energy and HSP have fulfilled the terms and conditions of the HSP Repair Plan contracts you have, and respectfully decline your request for “a refund of everything I have ever paid to HSP.” However, if you wish to cancel your contracts, you may do so with no additional charges.
Sincerely,
 
Robin H Regulatory Liaison CenterPoint Energy

Initial Business Response /* (1000, 5, 2014/11/20) */
November 20, 2014
Mr. [redacted]
DA [redacted]
Savage, MN 55378-3213
Mr. [redacted]:
This letter responds to your complaint to the Revdex.com of Minnesota (Revdex.com) regarding the installation of...

new gas service at [redacted], Minneapolis, Minnesota 55406.
CenterPoint Energy records show that the application for new gas service for the above property was received on October 6, 2014, and that payment for the installation was received on October 8. Typically, new service installations are completed within six to eight weeks from the time that the application (and payment) was received. Because service was installed at the property this week, we were still within the promised timeline for service installation.
I would like to apologize for any inconvenience that you may have experienced as a result of this issue. However, because service has now been installed, CenterPoint Energy considers this matter resolved.
Please contact me if you have any further questions regarding this issue.
Sincerely,
[redacted]
Regulatory Liaison
CenterPoint Energy
[redacted]

Initial Business Response /* (1000, 5, 2014/03/13) */
March 13, 2014
[redacted] Jr.
[redacted]
Saint Peter, MN 56082
Dear Mr. [redacted]:
This letter responds to your complaint to the Revdex.com (Revdex.com) regarding the denial of reimbursement for the replacement of your...

clothes washer.
During your repair visit on October 22, 2013 our technician determined your clothes washer was non-repairable. Your clothes washer was not covered under your Replacement Assistance Plan because your clothes washer had a pre-existing condition at the time you signed up for the plan.
Our records indicate your request for service on your clothes washer was made on October 17, 2013, and your enrollment in the Replacement Assistance Plan was on October 17, 2013.
Home Service Plus does not cover any pre-existing conditions. You may refer to term and condition number two of your Repair Plan agreement, which states: "Appliances and equipment must meet code requirements and be in operating condition at the time program service begins."
We apologize for any confusion you may have regarding eligibility for payment under your Replacement Assistance Plan. If you have any further concerns you may contact me directly.
Sincerely,
[redacted]
Customer Services
CenterPoint Energy
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/03/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1) when I signed the acceptance notice online there was no line on it that it would not be covered. it said I was covered as soon as I signed acceptance.
2) it leaked it still ran just leaked was not sure what it was? that is why I have a repair plan too . It could be been just a hose ?
3) They kept pushing to sign up for this plan .
4) they also sent a letter asking why I had not sent my receipts in yet . It said I was covered just fill out this form. ?
5) I have paid allot of money to cover all my house for repairs , this was just the next step in coverage why no for this . I hardly ever use this
Final Business Response /* (4000, 15, 2014/05/02) */
May 2, 2014
[redacted]
[redacted]
[redacted], ** XXXXX
Dear Mr. [redacted]:
This letter responds to your complaint to the Revdex.com (Revdex.com) regarding the Replacement Assistance Program (RAP) claim you filed in October 2013.
As noted in our previous correspondence, the Home Service Plus Repair Plan (including RAP) does not cover pre-existing conditions. The Home Service Plus RAP Terms and Conditions, to which you agreed before signing up for the Program, state:
2. HSP's Replacement Assistance Plan applies to appliances currently covered by your existing HSP repair plan at the covered residence. At the time you enroll in the Replacement Assistance Plan, your covered appliances must meet code requirements and be in operating condition.
Because you signed up for RAP on the same day that you scheduled a repair for your clothes washer, your appliance is not eligible for reimbursement under RAP, as it was not in operating condition at the time of enrollment.
Please contact me if you have any further questions regarding this issue.
Sincerely,
[redacted] H
Customer Services
CenterPoint Energy
XXX-XXX-XXXX
Final Consumer Response /* (3000, 13, 2014/04/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still not accept this because the form I accept on line said nothing about anything wrong with appliances , it was accepted now and right now and I did not call hours later how do you know they know something was wrong when I signed ? plus they should call me . I have thousands of dollars in their other programs to pay for this . I never said anything about the appliance not be put back together right they left posse and not right the other time s but no you have perfect in everything you do so you do not have pay ? please pay this

Initial Business Response /* (1000, 5, 2014/10/17) */
October 16, 2014
Ms. [redacted]
Savage, MN 55378-2117
Ms. [redacted]:
This letter responds to your complaint to the Revdex.com (Revdex.com) of Minnesota regarding the estimated consumption...

billed to your account during the time your meter was not registering.
The gas meter at your property at [redacted], Savage, Minnesota, did not register gas consumption from the time you moved into the property in September 2013 until the meter was replaced in July 2014. As you note, you called CenterPoint Energy to report this issue in December 2013, but the gas usage billed to your account continued to be estimated until July 2014.
To resolve this issue, I have credited your account in the amount of $1,033.63, which is the total amount of estimated consumption from the time you called until the time the meter was replaced. After this credit is applied, your account balance will be $48.99, which accounts for the actual consumption (less the payments you have made) since the meter was replaced.
Although CenterPoint Energy does have the right to estimate gas consumption for up to 12 months in these cases, because you called to report this issue, you will be billed estimated consumption only until the time that you called.
I would like to apologize for any inconvenience you may have experienced as a result of this issue. Please contact me if you have any further questions regarding this issue.
Sincerely,
[redacted]
Regulatory Liaison
CenterPoint Energy
[redacted]

Initial Business Response /* (1000, 5, 2015/04/28) */
April 28, 2015
Mr. [redacted]
[redacted]
Minneapolis, MN 55411-3643
Mr. [redacted]:
This letter responds to your complaint to the Revdex.com (Revdex.com) of Minnesota regarding the balance on your account for natural...

gas service at [redacted] Minneapolis, Minnesota 55411.
Your complaint notes that the balance on your account is incorrect and that CenterPoint Energy has been unable to explain the total balance owed in a satisfactory manner. To help explain your current balance, I have attached a document which outlines your account history (charges assessed and payments made) since October 2012.
Your account has been rolled in CenterPoint Energy's Budget Billing Plan (BBP) on three occasions since October 2012. The BBP invoices the average cost of gas throughout the course of the year and is updated every six months to account for changes in gas usage, weather, and the cost of gas. The BBP is not a money saving program; although you pay less than your actual cost of gas during the heating season, the difference is made up during non-heating season months when you pay more than the actual amount of gas used each month. This amount is tracked on the left side of your bill and is known as the "deferred balance."
You first enrolled in BBP in December 2012 in the amount of $107 per month. However, because your account owed $307.97 upon enrollment, $200.97 was deferred into your BBP. As you will note from the attached document, you were billed $107 per month until July 2013, when the BBP amount increased to $143 per month. Please note that CenterPoint Energy customers are de-enrolled from BBP if two month's payments are missed. You were de-enrolled from BBP in October 2013 and the deferred balance of $99.47 was applied to your account.
The Billing Statement provided also shows that you enrolled in BBP again in November 2013 at $123 per month. At that time, the past due balance of $273.28 was placed into the BBP's deferred balance. When your account was de-enrolled from BBP in March 2014 due to late payments, the deferred total balance of $599.21 was applied to your current balance of $650.20, for a total of $1249.41 owed. Again, the attached Statement shows how this total accumulated in the Actual Usage and Deferred Balance columns.

Finally, your account balance has been set up in an installment plan to pay off the total arrears of $1,147.69 over the next twelve months.
Currently, $200 is due by May 6, 2015, as you agreed when you spoke with our Credit Department Representative on April 21, 2015. After this initial installment, your bills will be $102 for your BBP amount, and $98 for each subsequent installment. Please note that your BBP may adjust in six months.
If you have any further questions, please contact me.
Sincerely,
[redacted]
Regulatory Liaison
CenterPoint Energy
Initial Consumer Rebuttal /* (3000, 7, 2015/04/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This still does not explain why I have received two billing statements showing a credit of over $1,000 dollars and when I call all of a sudden the credit was a "mistake" and in-fact I do owe more money each time. This also does not resolve the issue of my time that has been extremely wasted dealing with incompetent employees. I would like something done in my favor.
Thank you,
[redacted]
Final Business Response /* (4000, 9, 2015/05/07) */
Ms. [redacted]:
Although you were sent invoices with incorrect amounts listed in the "Total Amount Due" column, the balance owed is still valid and collectible. The amounts listed incorrectly were due to a processing error with your Budget Billing Plan which has since been corrected.
However, in light of this error, I have removed a late fee from your account, in the amount of $16.95. As a result, your current billed amount will be $183.05, due June 3, 2015.
Please let me know if you have further questions.
Sincerely,
[redacted]
Regulatory Liaison
CenterPoint Energy
Final Consumer Response /* (2000, 11, 2015/05/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

April 5, 2016
Ms. [redacted]
[redacted]...

[redacted]Chanhassen, MN 55310
Ms. [redacted]:
This letter responds to your complaint to the Revdex.com (Revdex.com) of Minnesota regarding the refund of the credit balance on your account for natural gas service at [redacted], Bloomington, Minnesota 55420.
CenterPoint Energy records show that your account carried a credit balance of $521.82 in January 2016, and that you called to request a refund of this credit balance on January 7 and again on January 25. Because your payments were made to CenterPoint Energy through Checkfree, a third party payment vendor, your money was refunded through Checkfree by CenterPoint Energy’s Remittance Department. This refund was received by Checkfree on February 2, 2016. Typically, this transaction is completed within a matter of days.
However, as you know, the refund was not applied to your bank account in a timely manner. You contacted our office on multiple occasions in March 2016 in an effort to locate your refund, and it was not until April 1, 2016 that the funds were deposited in your bank account.
On behalf of CenterPoint Energy, I would like to apologize for the delay in applying the refund to your bank account. CenterPoint Energy and Checkfree management are investigating the reason for this delay in an attempt to prevent this issue from occurring in the future.
If you have any further questions, please contact me.
Sincerely,
Robin H Regulatory Liaison
CenterPoint Energy
[redacted]

Initial Business Response /* (1000, 5, 2015/06/02) */
June 2, 2015
Mr. [redacted]
Ms. [redacted]
Monticello, MN 55362
Mr. [redacted]:
This message responds to your complaint to the Revdex.com of Minnesota regarding issues with your monthly...

invoices for natural gas, Home Service Plus, and the cost of the air conditioner purchased for your property at[redacted], Monticello, Minnesota 55362.
Your complaint makes note of issues involving CenterPoint Energy's monthly statements, including that the account is now in arrears and that the gas service is in danger of disconnection. You also questioned how payments have been applied. To better explain the account status, I have included a Billing Statement (PDF document) which explains the last twelve month's billing and payment history.
Please note that although monthly payments were regularly received prior to this statement, within the last twelve months, the account has been in arrears beginning in October 2014. Although CenterPoint Energy has invoiced the account for gas charges (for the Budget Billing Plan as mentioned in your message), the Home Service Plus (HSP) Repair Plan, and the cost of the air conditioner purchased in 2011, payments since October 2014 have not been sufficient to cover the entire cost of the monthly bills. The situation was exacerbated by lack of payment in February or March 2015.
At this time, the balance owed on the account is $927.45, which is the amount of the last invoice ($986.45) less your payment of $59 received on May 26. The total amount of gas charges owed is currently $265.58, which I have extended through June 8, 2015, to avoid disconnection of the gas service and to allow time to resolve your complaint.
If you wish to discuss payment arrangements for this account, or if you have further questions, please contact me directly via email or via telephone at the number below. I look forward to hearing from you.
Sincerely,
[redacted]
Regulatory Liaison
CenterPoint Energy
[redacted]

September 12, 2016
[redacted]

size="3"> [redacted]
Lake Elmo, MN 55042
 
Ms. [redacted]:
This letter responds to your complaint to the Revdex.com (Revdex.com) of Minnesota regarding the extended wait time you experienced when you called Home Service Plus (HSP) to request service on your clothes washer.
Unfortunately, during peak times, HSP requires scheduling time frames which are longer than you may find acceptable. While your washer has been repaired at this time, I have credited your account for two month’s HSP cost to compensate for any inconvenience you may have experienced. I would also like to apologize for the five day delay in servicing your clothes washer.
CenterPoint Energy and HSP appreciate your business. Please contact me if you have any further questions regarding this issue.
Sincerely,
 
Robin H Regulatory Liaison
CenterPoint Energy

I purchased Centerpoint Energy's Home Service Plus Plan back in May 2015. I have had ongoing issues with my furnace not running properly since Dec 2015 and called for a tech to come out as there was an error on my furnace that showed the limit switch was open. I had a technician out on 12/28/15 and 12/29/15 in regards to this. They said that they replaced some parts and it was good to go after that.
I then came across the same issue on 11/19/16 which then a technician came out and said that he cleaned out things and it should be ready to go again.
The very next morning I woke again to the temp in my home being 58 degrees, and again, I called to have a technician come out. The same tech came out that came the day before when I requested that a different one come out. The tech replaced a part, and also said that I would have to hire a contractor to check out the duct work as there's probably a kink in it.
Well, I couldn't afford a contractor so I asked SEMCAC for some assistance as I need heat for my family and Centerpoint wasn't helping. SEMCAC then sent out a contracted tech, and he checked the duct work and looked at my furnace with great detail and found that the control board needed to be replaced, which would have been under my home service plus plan had the tech looked further into the issue.
So when I talked to the technician supervisor, Tony, out of Mankato, MN he kept on telling me that he stands behind what his techs do and what they say, and if they've misdiagnosed the problem that I would be compensated for it. His idea of compensation was 3 months @ $16.95/month=$50.85 which doesn’t cover nearly as much as what I’ve had to go through with getting techs out and then telling me that I have to hire a tech to figure out what was going on which I could not afford.
I then spoke to his supervisor, Jake, whom did not rectify the situation either. I told him that since I’ve been paying for the home service plus plan that clearly hasn’t worked since day 1 that this situation has begun it would only be fair to reimburse my monthly charge back to when the problem arose. The total I was looking for is $203.40. He refused. So I’m left with taking this up with the Revdex.com.
The way things were handled is completely unfair and not only myself, but my family had to pay for it. I’ve never came across a business like this in my life, and I’m also in customer service. I will be looking for another company to go with and I will make sure everyone knows how cruel and unfair you people are to customers, and how incompetent your technicians are to the extent that my family had to go without any heat in MN weather for the short time that they did, and I had to rectify the problem myself just so we could get sufficient heat into my home.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, I would like to note that their records are incorrect because I was told that my gas could not be turned back on on 9/15 because of "weather and workload" and that's why it was rescheduled to the 16th. In addition, I think it is inappropriate for a company to expect me to let a stranger into my house late at night (after 10pm) when I was home alone.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Center Point Energy arrived at my house yesterday evening after I returned home from work and reactivated my HVAC and water heater. Thanks for your assistance!

I am a 24 year old female in good shape. The reason for contacting the Circulatory Center was a varicose vein from my pregnancy that caused me daily pain. I contacted the circulatory center in hopes of curing this. I tried scheduling my pre procedure appointments TWICE, but never recieved a call back from a nurse to confirm my preventative measures. The third time, when I finally was scheduled to start coming in for pre treatment appointments, I was supposed to get information in the mail regarding these appointments. I never received this after asking them to resend it twice. The appointments were very uninformative and I actually had no idea what was going to happen at the procedure. The procedure went well according to the doctor. The doctor and nurse were informative. After the procedure, I was scheduled for a follow up two days later. I was on pain/inflamation meds and wore my stocking as directed. My leg felt sore, but nothing out of the ordinary. I wore my stocking for two days over what the minimum directives were because it was so painful not to. I am 7 weeks post procedure and I experience MORE pain and discomfort than I did before the procedure. I contacted the circulatory center 3 weeks ago because of the pain and was advised that this can be normal; however I should have had another follow up scheduled to check on everything. I told the nurse that no one has scheduled me a follow up and the only thing I was supposed to schedule was another procedure. The scheduling rep (who never mailed me the inital information on appointments) finally contacted me two weeks ago and left a voicemail saying the scheduling system is back up so they can schedule my follow up now. She has contacted me again since then; however I'm definitely not calling back. I feel that they are very unprofessional, unorganized and don't prioritize the health of the patients. I had a very poor experience with the Circulatory Center.

Initial Business Response /* (1000, 8, 2015/11/10) */
November 10, 2015
Ms. [redacted]
[redacted]
Mankato, MN 56001-8739
Ms. [redacted]:
This letter responds to your complaint to the Revdex.com (Revdex.com) of Minnesota regarding the disconnection of your natural gas...

service at [redacted], Mankato, MN 56001.
CenterPoint Energy records show that a Notice of Disconnection was sent to you on September 29, 2015, for a past due balance of $256.22. This Notice expired on October 9, 2015. Because your account remained past due, your gas service was then disconnected on October 14.
On October 22, your application for the Gas Affordability Program (GAP) was received and your account was then enrolled in GAP. Our office attempted to contact you via telephone on that date to schedule reconnection of your gas service, but we were unable to reach you. We then spoke with you on October 27 and your service was reconnected on October 28.
Although your complaint states that you sent an email to our office on October 22, this was after your service had been disconnected for non-payment. Regardless, in cases when a customer's gas service has been disconnected for non-payment, the customer must call CenterPoint Energy to discuss reconnection and Cold Weather Rule procedures.
At this time your service has been restored and your account has been enrolled in GAP. As such, CenterPoint Energy respectfully declines your request to remove the reconnection fee from your account.
Sincerely,
Robin H
Regulatory Liaison
CenterPoint Energy
[redacted]
Initial Consumer Rebuttal /* (3000, 10, 2015/11/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My email that was sent, reference number [redacted], was asking someone to contact me at my cell number to advise on how I could pay my bill. I was unable to make a payment due to the fact that they do not accept American Express cards. This is the card that my money was on. The correspondence was asking for help to get payment made and the services back on. I feel that since they made NO effort to contact me I should be compensated for their lack of customer service. I was going to attach a copy of the email but am unable to access it now. I did send a second email on 10/24/2015 asking why I had not had any response. My bill would have been paid in full if someone would have contacted me in response to my email. I feel that since no one in their company wanted to contact me about getting the bill paid, than I should not be responsible for reconnection fees.
Final Business Response /* (4000, 12, 2015/11/13) */
Ms. [redacted]:
Our records show that your gas service was disconnected on October 14, 2015. Your email (sent October 22) would not have prevented disconnection of your gas service. If you had made payment for the balance owed to restore your gas service, the $28 reconnection fee would have still been assessed.
Sincerely,
Robin H
Regulatory Liaison
CenterPoint Energy

May 12, 2016 Mr. [redacted] Isanti, MN 55040-4407 Mr. [redacted]: This letter responds to your...

complaint to the Revdex.com (Revdex.com) of Minnesota regarding the repair of your range at [redacted], Isanti, Minnesota 55040-4407. CenterPoint Energy records show that Home Service Plus (HSP) has visited your home to repair your range on multiple occasions. In November 2010, our technician ordered a total of 4 burner assemblies to resolve the issue with the popping sound at your range. No further issues were reported after this visit, until March 2015, when multiple repair visits were made to your property in an attempt to resolve this issue. After replacing the regulator at the range, the appliance was tested and the issue was resolved, although a new burner indicator (LED light) was also ordered. CenterPoint Energy does not have record of installing this part. CenterPoint Energy and HSP dispute your assertion that HSP technicians are “not qualified to work on the range top,” as our records show that this issue was appropriately diagnosed and repaired in March 2015.  HSP appliance repair technicians regularly use monometers and are proficient in their use. In this case, only 8” of pressure was measured from the regulator at your range. After the repair was completed (including replacing the regulator), the appliance was found to be functioning properly with no popping sounds evident. If that is no longer the case, another repair visit may be warranted so that HSP may investigate the issue further. CenterPoint Energy and HSP have made multiple good faith attempts to repair your appliance. Repair costs (covered by your HSP Repair Plan) total approximately $1500 in parts and labor, but you have been charged only for the monthly cost of your Repair Plan. Finally, please note that HSP Repair Plan coverage applies only to residential properties. Our notes indicate that your property may have been converted to a Bed & Breakfast. If your property is now a business, it may no longer qualify for HSP coverage. If you have any further questions at this time, please reply to this letter. Sincerely, Robin H Regulatory Liaison CenterPoint Energy

Thank you for your patience in our response regarding Revdex.com complaint #
normal;">[redacted] listed in the name of [redacted] located at the address of 9[redacted] in Champlain, MN. 55316.
According to our records Ms. [redacted] contacted our Customer Service Department on Friday, 6/29/16 to request an electric dryer repair via our Home Service Plus Repair Program.  Our Customer Service Representative advised Ms. [redacted] that the earliest appointment would be Thursday, 7/6/16; which is when Ms. [redacted] asked to speak with a supervisor. A supervisor informed Ms. [redacted] due to limited availability, July 6th would be soonest appointment available; and that we would have someone to contact her if an appointment became available sooner.
On Saturday 6/30/16, Supervisor C. [redacted] attempted to contact Ms. [redacted] leaving a detailed voice message that an appointment was available for 7/2 and 7/3; he also asked her to return his phone call back to ###-###-#### to schedule the appointment.
Please note Ms. [redacted] did not return the phone call until Thursday, 7/6/16; which is the same day the service repair was completed.
We apologize for any inconvenience this matter may have caused Ms. [redacted] and understand how frustrating it can be while waiting on a repair to be completed. However, our normal/usual repair times are between one to two days.  However, most recently due to an increase in requests received, the timeframe availability has been extended between five to seven days.
Please note HSP and CenterPoint Energy is willing to credit Ms. [redacted]’s gas account for two months cost of the Home Service Plus Repair Plan at $36.60 per month; which is a total of $73.20.  Please know we are thankful for having the opportunity to assist you, as we look forward to better serving you in the future.
Sincerely,
Shauntee [redacted]

I am rejecting this response because: I never received a phone call and in your statement you state that I did make payments in May and July so what I don't understand is how can you shut my gas off to my house when I was actually making payments. It may not be the full amount, which this is not the issue, I HAVE MONEY!   The point is that I was never properly notified on what I exactly owed at that time.  So because I was short $24 you shut my gas off?  How horrible of a service is that!!!  Not to mention I received another letter from your company stating I got charged another $10 for cancelling a check I wrote out to you guys so I didn't double pay you the full amount.  I made a payment over the phone for the full amount and all these connection fees and my check had already been sent.  So I cancelled my check, as you guys have already been paid, IN FULL, for what I owed. So just because I cancelled a check, that would have paid double that month you are trying to charge me another $10. 
I think you guys a crooks. You jumped the gun to disconnect me rather then trying to reach out to get the full payment. MN State law also states if I'm making payments you cannot disconnect me.  I will not be satisfied until I am reimbursed for my reconnection fee, and now this $10 cancelled check fee.
And I'm still waiting for another bill from you guys.  You have TERRIBLE customer service and Centerpoint Energy are crooks trying to get more money anyway they can.  I am willing to fight this all way because of how poorly this was handled by Centerpoint and I have 2 small children in my house. What you, centerpoint energy, did was SUPER unethical and wrong!
 
[redacted]

I am rejecting this response because: After calling for balance information I was told I am...

still past due and my payment I must make is $124.  I checked the account online it states the same. My account is past due and payment due is $124. After previous treatment and calls from this company I do not feel comfortable acceping an email resolution unless it is verified by a corrected billing or at least an update to customer service so they can verify an adjustment was actually made.

Initial Business Response /* (1000, 5, 2014/09/24) */
Please see attached document for complaint response.
September 24, 2014
Ms. [redacted]
Eden Prairie, MN 55347-3149
Ms. [redacted]:
This letter responds to your complaint to the Revdex.com (Revdex.com) of...

Minnesota regarding the increase in your budget billing amount. Your complaint mentions an increase in gas rates and higher cost for gas each month. As a regulated utility, CenterPoint Energy does not control the cost of natural gas, but only passes along the market price during each billing cycle. Therefore, the rates you are charged for natural gas each month are not increased or decreased by CenterPoint Energy. However, your Budget Billing Plan (BPP) amount has increased. Below, I have provided a billing summary which outlines your monthly balance and explains the increase in your current budget amount. The difference between your actual gas cost each month and the BBP amount is tracked monthly and listed as the "Deferred Balance" below. Also, the "Settlement Balance" column on the right lists the amount
that would be billed if your account was removed from the BBP.
A customer's BBP amount is based on their average cost of gas over twelve months. The amount
recalculates every six months to account for changes in gas consumption over the previous six months, as well as projected gas usage for the subsequent six month period.
As you will note from the table above, your account currently owes $128.32 in gas charges from the 2013-14 heating season, as your previous budget amount of $44 was insufficient to cover the amount of gas consumed. To account for your gas usage during the previous heating season, and to accumulate a credit to be used during the upcoming heating season, our system automatically calculated a new budget amount of $71 in July.
To resolve your concern, CenterPoint Energy can manually adjust your BBP amount to $58 per month, which is your average cost of gas throughout the last twelve months. However, please be aware that if $58 per month is insufficient to pay off your current deferred balance and cover the amount of gas used during the upcoming heating season, your BBP amount may increase again in six months.
Please contact me if you would like your BBP amount adjusted or if you have any further questions.
Sincerely,
[redacted]
Customer Services
CenterPoint Energy
[redacted]

Horrible company. I suggest switching everything to electric just so you do not have to deal with them.

Initial Business Response /* (1000, 5, 2014/07/24) */
July 24, 2014
Mr. [redacted]
[redacted]
Burnsville, MN 55337-4793
Dear Mr. [redacted]:
This letter responds to your complaint to the Revdex.com (Revdex.com) of Minnesota regarding CenterPoint Energy's response to...

your request to repair your air conditioner.
CenterPoint Energy records show that you purchased the property at [redacted], Burnsville, on July 1, 2014, and that the air conditioner at the property had recently been serviced at the request of the previous owner. During that service call, our technician replaced the furnace's blower motor because it was repeatedly tripping the circuit breaker. However, this issue continued intermittently after the service call, but because the previous owner had moved out, the appliance was no longer covered with their Home Service Plus (HSP) Repair Plan contract.
Your complaint to the Revdex.com was received on July 21, 2014, but CenterPoint Energy records also show that you called to have your air conditioner serviced on that date, and that HSP responded that same day. This service call (totaling $315.60) was covered under HSP's warranty policy at no cost to you. Again, our technician replaced the blower motor and tested the electrical system to ensure that it would no longer trip your home's circuit breaker. After replacing the motor, your air conditioner was found to function properly.
Because your appliance has been repaired and CenterPoint Energy has received no additional communication to the contrary since the repair, we consider this matter resolved. If the problem with your air conditioner continues, please contact us.
Sincerely,
[redacted]
Customer Services
CenterPoint Energy
[redacted]