Cellular Repair Parts

Customer [redacted] opened up a case with [redacted] because he did not need the item anymore so he wanted to returnthe customer bought two items which he only returned one and kept the other but told [redacted] he wanted a full refundwe explained for us to issue a refund [redacted] would only let us issue a full refund so we would need him to return the other item he decided to keepthe customer said no he wanted to keep and deduct the money for the item he keptwe explained [redacted] would only let us issue a full refund because thats what he requestedwe explained to the customer he would have to remove the case with [redacted] so we can issue correct amount which he didso we when ahead and issued a refund on 1/18/for the amount of $we have no idea why customer would say their was no communication inclose is a copy of [redacted] showing refundTransaction Activity Details Gross amount Fee amount Net amount Dec 4, Payment from [redacted] Details $USD -$USD $USD Dec 9, Temporary Hold Details -$USD -$USD -$USD Dec 31, Payment from [redacted] Details $USD $USD $USD Jan 18, [redacted] fee reversal Details $USD $USD $USD Payment details Gross Amount-$USD [redacted] Fee-$USD Net Amount-$USD Invoice ID#Paid to [redacted] The receiver of this payment is Verified [redacted] Funding details Funding Type: [redacted] Balance Funding Source: -$USD - [redacted] AccountSent on: 2/5/11:34:AM

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] the refund is satisfactory to me To clarify misinformation from the business:the lcd was defective, not "I do not need it"The screen protector was fine thats why I did not return it [redacted] would not let me open a complaint on partial amountYou have to click on a charged item in your itemized billingsThats the reason why in the sellers website under messages, I told them refund for the LCD was what I wantedthe communication with the seller started right after I received the part - Dec informing them of the defective part They did not issue the refund until I opened the case with Revdex.comas you can see the refund was only issued Jan On their website they said they already issued the refund Decwhich was a complete lieIt would not take days for the refund to show up on [redacted] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] the refund is satisfactory to me.
To clarify misinformation from the business:1. the lcd was defective, not "I do not need it". The screen protector was fine thats why I did not return it.2. [redacted] would not let me open a complaint on partial amount. You have to click on a charged item in your itemized billings. Thats the reason why in the sellers website under messages, I told them refund for the LCD was what I wanted.3. the communication with the seller started right after I received the part - Dec 9 informing them of the defective part.  They did not issue the refund until I opened the case with Revdex.com. as you can see the refund was only issued Jan. 18.  On their website they said they already issued the refund Dec. 30. which was a complete lie. It would not take 18 days for the refund to show up on [redacted]. 
Regards,
[redacted]

Customer [redacted] opened up a case with [redacted] because he did not need the item anymore so he wanted to return. the customer bought two items which he only returned one and kept the other but told [redacted] he wanted a full refund. we explained for us to issue a refund [redacted] would only let us...

issue a full refund so we would need him to return the other item he decided to keep. the customer said no he wanted to keep and deduct the money for the item he kept. we explained [redacted] would only let us issue a full refund because thats what he requested. we explained to the customer he would have to remove the case with [redacted] so we can issue correct amount which he did. so we when ahead and issued a refund on 1/18/2018 for the amount of $27.75 we have no idea why customer would say their was no communication inclose is a copy of [redacted] showing refund. Transaction Activity Details Gross amount Fee amount Net amount Dec 4, 2017 Payment from [redacted] Details $39.73 USD -$1.45 USD $38.28 USD Dec 9, 2017 Temporary Hold Details -$37.48 USD -$0.80 USD -$38.28 USD Dec 31, 2017 Payment from [redacted] Details $38.28 USD $0.00 USD $38.28 USD Jan 18, 2018 [redacted] fee reversal Details $0.80 USD $0.00 USD $0.80 USD Payment details Gross Amount-$27.75 USD [redacted] Fee-$0.80 USD Net Amount-$26.95 USD Invoice ID#19365 Paid to [redacted] The receiver of this payment is Verified [redacted] Funding details Funding Type: [redacted] Balance Funding Source: -$27.75 USD - [redacted] AccountSent on: 2/5/2018 11:34:51 AM