Cellnetix Labs, LLC

Complaint: ***
I am rejecting this response because:I did pay the $bill on 2/21/through InstaMedPlease see attached communication, subject "InstaMed Payment 2.21.17"After I contacted the Revdex.com, my payment from InstaMed was returned to my checking account with no communicationIt was very odd. I have not received a letter from the credit agencies stating this collection attempt was not recorded on my credit historyI received an email response from Cellnetix labs on 5/3/stating a letter would be mailed to me regarding the collection attempt from Audit & Adjustments CoI did not receive a letter so I responded via email on 5/25/Shortly after my email was sent I received a letter from Audit and Adjustments Costating my collection attempt was cancelledI then received an email response on 5/30/suggesting I contact A&A Co myself if I did not receive a letter.It is clear to me that no real attempt was made to correct the collections issue unless I consistently contacted the companyThis entire operation feels like a scam to continuously collect money for the same bill with threats of turning your account over to a collection agency.
Sincerely,
*** ***

I am in receipt of the above referenced patient inquiry dated May 22, regarding servicesrendered by CellNetix Pathology & Laboratories and submitted for payment to UnitedHealthcareThis correspondence serves to address this patient's concerns and provideclarification regarding her account.The following is a summary of Ms***'s billed services:Service Date February 2, 2017For the total charges of $140.00, United Healthcare paid CellNetix $77.36, and applied $19.34to the patient's coinsuranceThis coinsurance was the patient's responsibility, and UnitedHealthcare did not issue any further paymentCellNetix sent billing statements to the patient for$on February 28, 2017, then again on April 4, Due to the lack of response,CellNetix submitted the unpaid account to Audit & Adjustment, a collection agency.On April 20, Audit & Adjustment created a billing statement and mailed it to the patient.The patient's payment of $was received by CellNetix on April 24, The billingstatement and the patient's payment crossed in the mail.CellNetix records do not indicate that there was a second payment of $made on thisaccountIf the patient contends that such a payment was made, CellNetix would requestpayment details including date, type of transaction, and check or routing numbers as applicable.Once received, we would be happy to further research the payment.Attached is a retraction letter from Audit & Adjustment memorializing that the account was notreported to the three major credit bureaus

Hello:Please see attached for the CellNetix response to this patient's concerns I will also send via fax and hard copy Please let me know if you have any questions.~~~Shannon H***Shannon MH***, CPCBilling CoordinatorCellNetix Pathology & LaboratoriesColumbia ST, Suite
200Seattle, WA 98104Direct: ***Fax: 206-576-6527www.cellnetix.com“Our expertise…your peace of mind”Q Please consider the environment before printing this email.May 26, 2017VIA FACSIMILE - 206-431-2200*** ***, Revdex.com Resolutions Consultant Revdex.comPO Box 1000DuPont, WA 98327Re: *** *** *** File Number: ***Dear Mr***:I am in receipt of the above referenced patient inquiry dated May 22, regarding services rendered by CellNetix Pathology & Laboratories and submitted for payment to United HealthcareThis correspondence serves to address this patient's concerns and provide clarification regarding her account.The following is a summary of Ms***'s billed services:Service Date February 2, 2017For the total charges of $140.00, United Healthcare paid CellNetix $77.36, and applied $to the patient's coinsurance This coinsurance was the patient's responsibility, and United Healthcare did not issue any further payment CellNetix sent billing statements to the patient for$on February 28, 2017, then again on April 4, Due to the lack of response, CellNetix submitted the unpaid account to Audit & Adjustment, a collection agency.On April 20, Audit & Adjustment created a billing statement and mailed it to the patientThe patient's payment of $was received by CellNetix on April 24, The billing statement and the patient's payment crossed in the mail.CellNetix records do not indicate that there was a second payment of $made on this account If the patient contends that such a payment was made, CellNetix would request payment details including date, type of transaction, and check or routing numbers as applicableOnce received, we would be happy to further research the payment.Attached is a retraction letter from Audit & Adjustment memorializing that the account was not reported to the three major credit bureaus. We apologize for any inconvenience and are pleased that we were able to resolve this issue for our patientCellNetix continuously strives to provide the best customer service experience to our patients and we appreciate the opportunity to review our internal processes. Cc: *** ***, Chief Executive Office David K***, Chief Financial OfficerAttachment