Cellino Plumbing

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] Cellino's technician used two separate devices in his attempt to clear my bathtub drainThe first device did not open it upWhen the second was used my ceiling started to leakA pipe had been brokenThe technician said my pipes were old and "compromised" and offered to open my ceiling for $I refusedThe following day the field manager agreed to waive the $fee but would not take responsibility for the damages to my ceiling or pipesNow I have a broken pipe and water damaged ceilingNeither of which I had prior to Cellino's "service" callTo use Cellino's flawed analogy: I went to the dentist to get a cleaning and came out with a chipped toothOf course the dentist should be held responsibleCellino is the "dentist"!!! [redacted] ***

everyone was courteous and informativeanswered all my questions,and explained what they were doing as the job progressed

Customer oriented from the beginning - I called to have a drain cleaned out and was hoping to get an appointment within days (figured that was reasonable)The girl said that they could have a technician there later in the afternoon, so I was surprised The technician (Frank) ended up running a little late but they called ahead to make sure I was aware there was a slight delay and if that was ok with meThe technician was very clean, professional and had respect for my houseHe was also very personable Cleaned the drain quickly, kept me updated with his progress and gave me some tips for it moving forwardWe ended up scheduling an appointment to have our shower rebuilt as we're remodeling and they were able to schedule me the next morning @ 9amAgain, can't complain one bit Again, Frank took great care of the job, explained everything and gave some other advice about the fixture we bought and how he set it up Overall, the service from start to finish to follow up has been nothing short of incredibleCellino Plumbing appears to definitely put customers first and supply the best technicians possible

I was very impressed with the service. Not only did they come out in a reasonable time from my phone call But if it was an emergency they would have came right there and then for a small up charge. I liked how honest they were and how they were able to answer all my questions. They also gave me as many options as they could think of. They spent many hours here and the price was very very reasonable. I was so grateful do you have John and his knowledge. The only regret I have is that I had called somewhere else first spent almost twice as much money to not even have anything fixed. Also I got quoted for what Cellino at over four times the cost.

I was very impressed with the service. Not only did they come out in a reasonable time from my phone call But if it was an emergency they would have came right there and then for a small up charge. I liked how honest they were and how they were able to answer all my questions. They also gave me as many options as they could think of. They spent many hours here and the price was very very reasonable. I was so grateful do you have John and his knowledge. The only regret I have is that I had called somewhere else first spent almost twice as much money to not even have anything fixed. Also I got quoted for what Cellino at over four times the cost.

We’ve had Cellino Plumbing come on multiple occasions to provide a variety of services both at our previous home and new home. They are a responsive, reliable, and fair company. All technicians have been friendly, courteous, knowledgeable, and willing to go above and beyond to ensure our needs are met and our questions are answered. Cellino Plumbing always communicates their arrival times and have never let us down in an emergency. I highly recommend their services!

We’ve had Cellino Plumbing come on multiple occasions to provide a variety of services both at our previous home and new home. They are a responsive, reliable, and fair company. All technicians have been friendly, courteous, knowledgeable, and willing to go above and beyond to ensure our needs are met and our questions are answered. Cellino Plumbing always communicates their arrival times and have never let us down in an emergency. I highly recommend their services!

Professional. Prompt. Kept me informed. Couldn’t believe how clean they left everything including my yard after it was dug up. Will definitely use them again.

Professional. Prompt. Kept me informed. Couldn’t believe how clean they left everything including my yard after it was dug up. Will definitely use them again.

Based on my recent experience I was very impressed with the service in its entirety. The plumber sent was professional, thourgh, and efficient. In additionn all of the individuals I was in contact with were courtious, and very pleasent to work with. High marks to all.

Based on my recent experience I was very impressed with the service in its entirety. The plumber sent was professional, thourgh, and efficient. In additionn all of the individuals I was in contact with were courtious, and very pleasent to work with. High marks to all.

We've used Cellino for 2 jobs at an old house that we are selling as well as replacing our hot water tank at our new house. They've always done a great job, so that's why we've continued to use them. It's also helpful that they know the regulations that are required in North Tonawanda, so that's a weight off of our shoulders. The only reason for 4 stars instead of 5 is because they are pricier than other plumbers, but since we've used them before and they've done a great job, we will continue to use them. I wouldn't want to chance using a "cheaper" plumber and then ending up having to pay more in the long run because the "cheaper" plumber ended up costing us more. Highly recommend this company.

We've used Cellino for 2 jobs at an old house that we are selling as well as replacing our hot water tank at our new house. They've always done a great job, so that's why we've continued to use them. It's also helpful that they know the regulations that are required in North Tonawanda, so that's a weight off of our shoulders. The only reason for 4 stars instead of 5 is because they are pricier than other plumbers, but since we've used them before and they've done a great job, we will continue to use them. I wouldn't want to chance using a "cheaper" plumber and then ending up having to pay more in the long run because the "cheaper" plumber ended up costing us more. Highly recommend this company.

The tech was friendly and left the house where he was working cleaner then when he came in. On a holiday night his attitude was great. He was efficient and got the problem solved in a short amount of time

The tech was friendly and left the house where he was working cleaner then when he came in. On a holiday night his attitude was great. He was efficient and got the problem solved in a short amount of time

The service tech Jim *** was excellent. He knew exactly what needed to be done and made my experience with Celino outstanding!!

The service tech Jim *** was excellent. He knew exactly what needed to be done and made my experience with Celino outstanding!!

I called Cellino Plumbing Inc. for a problem with a bathroom sink drain. They tried to fix it by snaking it but were unable to. They gave me a fair estimate for the work that needed to be done. They were prompt professional and did a great job. I will definitely call them again.

I called Cellino Plumbing Inc. for a problem with a bathroom sink drain. They tried to fix it by snaking it but were unable to. They gave me a fair estimate for the work that needed to be done. They were prompt professional and did a great job. I will definitely call them again.

I called Cellino to fix a leaky toilet. The tech was very professional and reviewed options with me before commencing the work. I appreciated his candor and knowledge.