Cellhire USA, Inc.

I rented a Wi-Fi unit for a trip to Italy. It was my 3rd time using cell hire. Will never use them again. Unit didn’t work. Constantly had to be plugged in and restarted. Ended up having to use my cell plan. It was dangerous not to be able to use it for directions etc. customer service stunk. Would not honor a refund.

Had absolutely no service biggest waste of money.their customer support never answers there calls.they are probably using 1 of there own cellhire phones and can't make or receive calls.

The customer ordered a phone from our website [redacted] for purchaseThe delivery method chosen was Expedited Day Delivery with a $chargeThis is the amount he was billedThe phone was to be delivered by August ***It was delivered to the customer on August ***[redacted] did call in and speak to our TS department regarding setting up his phoneHe then also spoke to our Client Services department regarding the phoneThe customer is within his right to return the device to CellhireHe will be given a refund, less shipping fees, if the equipment is returned within one month and has not been used by the CustomerWe will test the device up on return, however, this is a new device and is in working condition[redacted] has spoken to our Client Services department again this morning, and scheduled a call with our Tech Support Supervisor for the afternoon of August ***At this time the customer is still in possession of the device and no refund can be given.Thank you,Kristi

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The cell device is in good working order However, based on the instruction of TS, I generated a call to the UK # to activate my mailbox This call resulted in an inability to program a personal greeting The call forced me into a vm tone and prompted me to leave a message In order to resurrect this purchase, I have agreed to have John in TS call me today to "walk me" through the voicemail set up If he instructs me to "use" the phone i.eplace a call, then that action showed not be misconstrued as to me using the phone and potentially negating a refund.MK In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Rented a satellite phone from Cellhire Battery charger was broken Was supposed to come with an extra battery - it did not Battery was supposed to be fully charged It was dead Was not told that only cell phones in the US with international service could call it so we learned it is useless to us on the eve of the trip Phone itself is in very beaten up condition

Rented a satellite phone from Cellhire. Battery charger was broken. Was supposed to come with an extra battery - it did not. Battery was supposed to be fully charged. It was dead. Was not told that only cell phones in the US with international service could call it so we learned it is useless to us on the eve of the trip. Phone itself is in very beaten up condition.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The cell device is in good working order.  However, based on the instruction of TS, I generated a call to the UK # to activate my mailbox.  This call resulted in an inability to program a personal greeting.  The call forced me into a vm tone and prompted me to leave a message.  In order to resurrect this purchase, I have agreed to have John in TS call me today to "walk me" through the voicemail set up.  If he instructs me to "use" the phone i.e. place a call, then that action showed not be misconstrued as to me using the phone and potentially negating a refund.MK
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer ordered a phone from our website [redacted] for purchase. The delivery method chosen was Expedited 2 Day Delivery with a $19 charge. This is the amount he was billed. The phone was to be delivered by August [redacted]. It was delivered to the customer on August [redacted].[redacted] did...

call in and speak to our TS department regarding setting up his phone. He then also spoke to our Client Services department regarding the phone. The customer is within his right to return the device to Cellhire. He will be given a refund, less shipping fees, if the equipment is returned within one month and has not been used by the Customer. We will test the device up on return, however, this is a new device and is in working condition.[redacted] has spoken to our Client Services department again this morning, and scheduled a call with our Tech Support Supervisor for the afternoon of August [redacted]. At this time the customer is still in possession of the device and no refund can be given.Thank you,Kristi

Rented a satellite phone from Cellhire. Battery charger was broken. Was supposed to come with an extra battery - it did not. Battery was supposed to be fully charged. It was dead. Was not told that only cell phones in the US with international service could call it so we learned it is useless to us on the eve of the trip. Phone itself is in very beaten up condition.

Review: Approximately, 5 days ago I rented a cell phone from CellHire. They pinged my cc 8 times. I subsequently cancelled the order. I then decided to purchase a phone. They misquoted me the delivery date and when the phone arrived, I could not activate it. Technical support told me what to do and that didn't work. I am so frustrated in dealing with the people in Garland, TX that I want to return it for a full refund. I was just told by Customer Service that once I open the package, I cannot get a refund. Attempts to locate a supervisor 45 minutes before they closed yielded no results. The documentation is poor and the manual words are so small that I could not see them without a magnifying glassDesired Settlement: Full refund and a clear explanation of how I need to return said product for refund

Business

Response:

The customer ordered a phone from our website [redacted] for purchase. The delivery method chosen was Expedited 2 Day Delivery with a $19 charge. This is the amount he was billed. The phone was to be delivered by August [redacted]. It was delivered to the customer on August [redacted] did call in and speak to our TS department regarding setting up his phone. He then also spoke to our Client Services department regarding the phone. The customer is within his right to return the device to Cellhire. He will be given a refund, less shipping fees, if the equipment is returned within one month and has not been used by the Customer. We will test the device up on return, however, this is a new device and is in working condition.[redacted] has spoken to our Client Services department again this morning, and scheduled a call with our Tech Support Supervisor for the afternoon of August [redacted]. At this time the customer is still in possession of the device and no refund can be given.Thank you,Kristi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The cell device is in good working order. However, based on the instruction of TS, I generated a call to the UK # to activate my mailbox. This call resulted in an inability to program a personal greeting. The call forced me into a vm tone and prompted me to leave a message. In order to resurrect this purchase, I have agreed to have John in TS call me today to "walk me" through the voicemail set up. If he instructs me to "use" the phone i.e. place a call, then that action showed not be misconstrued as to me using the phone and potentially negating a refund.MK

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I rented a cell phone for my daughter's Japan trip. Paid $59.00 for the rental. Prior to her departure, the phone was charged and we made sure it turned on. While in Japan, the phone did not work. She was unable to turn it on. I contacted Cellhire and they offered to contact her to troubleshoot. I gave them the name and phone number of the hotel she was staying at but also told them that because of the group's schedule, it may be difficult. My daughter was withe the People to People Student Ambassador Program, Land of the Rising Sun Program in Japan. They were not able to contact my daughter and the phone was useless. I requested a refund and they offered to refund $35. It took them almost two weeks from my initial refund request to credit my VISA the amount. In addition to the $35.00 refund, they charged me $11.99. The $11.99 charge was an unauthorized charged which I notified my bank about. I also notified Cellhire about the unauthorized charge.Desired Settlement: I would like a full refund.

Consumer

Response:

At this time, I have not been contacted by Cellhire USA, Inc. regarding complaint ID [redacted].

Sincerely,