Cell2Get, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Cell2get.com, you are correct on the time frame and that you informed me I could return the phone, but within 7 days, not 14. However, you leave out the detail that you would not cover shipping for the return and that you had also assured me that the phone was covered under the Samsung warranty (SEE ATTACHMENT). This was a major determinant in my decision to just bite the bullet and accept a used phone, made evident from the charge count (SEE ATTACHMENT), despite your claims of it being new and opened for unlocking purposes (SEE ATTACHMENTS).Your offer to fix the phone and send a shipping label is a small step in the right direction but unfortunately it doesn't match the promises made by you that warranted the transaction from my end. You say you'll fix it "under warranty" but this is some vague warranty that you're creating under the circumstances that don't have any terms and seemingly aren't up to par with what I would be offered from Samsung since you have to make an exception to cover my shipping. With the Samsung warranty the phone would be out of my possession for 10 days maximum. Although your time frame  for how long I would be without a phone hasn't been stated yet I think it's safe to assume you would not provide this turn-time in your offer. As well, even if you did, it would not change the fact that you falsely sold me a used phone and tried to cover it up by saying it was opened for unlocking purposes that I had never requested.It for these reasons that I feel my complaint has still not been resolved and would like to re-request a refund in full with a shipping label.Sincerely,[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I am sorry [redacted] please check the correct attachment as promised please allow 3-5 days to post back to your credit card was its posted let me know I will refund the rest

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have...

not received a refund. I have checked my card statement today and regularly looking for this very transaction, and that amount was not refunded.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello Thank you for your order and this feedback. We regret your dissatisfaction. I looked at your order and you purchase the phone  on  5/**/2015 (5 Month Ago) our return policy clearly stated 14 days return policy from original delivery date.  due to the fact you...

receive phone over 5 month ago beyond our return policy we unable to offer a refund. but as a courtesy to you I will mail you a free shipping label and you can send the phone to us and we will repair it under warranty

Hello [redacted] please send the phone back to us we will send it back to Samsung for repair under warranty

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Stop being ridiculous. That's an obvious attempt for you to fix it without accepting fault for everything previously mentioned, again with the cost shipping covered by me, you still denying that my phone was used despite the obvious contrary evidence, me still without the warranty, and me without a phone longer than under the Samsung warranty.I have already shown you how Samsung doesn't have it under warranty and how you lied about this when I purchased it. Are going to make any attempt to make this right through a refund or an exchange for what I was told I was being sold?
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello the order was shipped and delivered today by [redacted] tracking #   [redacted]

Revdex.com:
Although I did in fact call their customer service line before purchasing the phone (and can prove it by my cell phone records) and they say they do not have any record of it and how could they if they don't record customer service calls, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Helloas stated in our previous messages our return policy clearly stated for 14 days you received the phone almost a year ago. please be advise. as stated in our policy the phone is warranty thru the manufacturer only. we try to help you as much as we can as a courtesy. at this point we unable to provide refund of any kind. please contact Samsung directly if you need any repairs to your phone.

the phone was delivered over 6 month ago our return policy stated 14 days as a courtesy to the customer we trying to help her we received the phone and we send out for repair should be back by June [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The phone was supposed to arrive last week from [redacted], this past Saturday when we called we were told it would arrive Monday and given a false tracking number, now they say it will arrive Thursday but the tracking number (valid this time) still says the package is in [redacted], geographically speaking I don't think it will make it from [redacted] to [redacted] in 1 day. When and IF the package gets here I will return to sender and expect a FULL REFUND, NO RESTOCKING FEE.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 I did not order phone via their Web site.  I called Cell to Get and.discussed the potential purchase of a.phone from them with George.   We found.a.phone I was interested in.  At that time I asked.a.couple specific questions.1.  What is your return policy?  I was told I had 14 days to return for a refund. Never did George tension a restocking.fee upon return.2.  Whatis.the.company warranty?  George stated all their phones have a.6 month warranty3.  What are the shipping options to get the phone?  George stated they offered next day service that would cost me $50.00 [redacted] Or it would take 10 to 15 days.to arrive regular shipping.  I needed it next day.  I didnt.recieve the product for 5 days at which time I had to sign for it.  There was never any discussion about a restocking charge.   I have been treated very rudely and disrespectfully throughout this entire issue.  I do not want another unlocked phone with the experiences I have.had with this.company.  the issue has never been about the operating.system.  I have had both Android and iPhone operating system.  The issue is.real clear.  This phone has issues with.it.right from the beginning.  Straighttalk tech support spent.several hours with me on 2 separate occasions to try and fix the problem.  It was their professional opinion that there.was.and.is.a.serious problem with this particular phone and.they.advised I send.it.back, because there will always be an.issue with this.cell phone. The main problem was several of my clients could not reply or initiate any text communications to me,but I could text to them.  Yet some of.my other clients had.no problem replying or initiating a text communication to me.  Just to be fair we had a.couple of my clients phone checked with Straighttalk tech support.  It was determined there were no conflicts with their phones that would cause this.  It has never worked properly since day 1.  The idea that I'm being.forced to get charged a restocking fee for a damaged phone or take another phone in exchange is crazy.  All they're ding is taking me for anything goes they can.to at least make something off me is wrong.  Their business practices that I have experienced makes me not trust them with another unlocked phone.   This phone came to me poorly packaged,  several items were missing that should have been with the phone.  The items are my bill of sale, the owners manual and ear plugs accessory to use with phone.  This clearly brings into question that it was not a.complete phone package that I paid for.  The way I.see it, their issues are not with me, no.  Their issues.are.witb their.product quality and.probably more with the shipper of this product, not me.  The way it was.packaged could have been.damaged in.the.shipping process .  The package did not appear protected enough to ship it [redacted] without getting good tossed and jarred around.  Packaging is still in my possession.IIn closing I feel I have been dealt a very unethical manner of doing good business with a damaged product before it's final destination action.  As well as I have lost in excess of $2,000 and counting.  I still feel a full refund is.do me, especially since this purchase was direct to a sales person and not via Internet purchase.  They were ask all essential questions regarding what they want to use to argue their case.  No one informed me of a restocking get charge.  If that would have been.told me thar, I would have declined ed the.sale and went some where else.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has...

NOT been resolved because:

A purchase order is a contract.It is not my problem is the business can not handle there catalog.Other business handle this with not allow misleading purchases of items not in stock or CLEARLY LABELING ITEMS not in stock.I wish to have this resolved by the company honoring their contract.Thanks, [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]