Celebrate Faith

Initial Business Response / [redacted] (1000, 5, 2015/04/25) */ Hello, This letter is in response to order *** The item purchased was back ordered, and updated availability dates were not clearly communicatedWe sincerely apologize for this oversight A completed credit in the amount of has been issued on Transaction ID: [redacted] Payment Method: [redacted] Amount: USD (101.90) Customer Name: [redacted] We called [redacted] to notify him of the credit issued For his inconvenience, we would like to send him the item he ordered as our gift, as soon as the item become available Again, we sincerely apologize for any inconvenience the shipping delay may have caused [redacted] , Executive Director CelebrateYourFaith.com [redacted]

Hello, this order had not yet shipped from the artisansWe apologize for the late delay. CYF called the customer to apologize and issued full credit for this purchaseIn addition, CYF also offered to send alternative comparable items and a gift card for the customer's
inconvenience. CYF customer satisfaction is of utmost importanceWe want to do all we can to make this right for the buyer

Initial Business Response /* (1000, 5, 2015/05/16) */
Hello,
This package sent via USPS with a
"receipt signature confirmation required", on 3/30/
The package tracking is #***
The package shows it was delivered and signed for on 4/1/at 2:PM
On
4/8,*** notified us that she had not yet received the package
On 4/9, CYF contacted USPS to discuss the tracking record, that the package never got to our customer
Through no fault of the buyer or CYF, is the fact that USPS records show package was delivered and signed for
USPS and CYF are currently investigating a forgery of the customer's signature or stolen package
CYF customer satisfaction is of utmost importanceWe want to do all we can to make this right for the buyer
We are working with USPS to resolve as quickly as possible
CYF will issue full credit for this purchase, upon findings of USPS investigation of missing package claim

Initial Business Response /* (1000, 5, 2015/04/25) */
Hello,
This letter is in response to order [redacted].
The item purchased was back ordered, and updated availability dates were not clearly communicated. We sincerely apologize for this oversight.
A completed credit in the amount of 101.90...

has been issued on Transaction ID: [redacted] Payment Method: [redacted] Amount: USD (101.90) Customer Name: [redacted].
We called [redacted] to notify him of the credit issued.
For his inconvenience, we would like to send him the item he ordered as our gift, as soon as the item become available.
Again, we sincerely apologize for any inconvenience the shipping delay may have caused.
[redacted], Executive Director
CelebrateYourFaith.com
[redacted]