Cedar Park Regional Medical Center

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have attached the HIPPA Release form Regards, [redacted]

Thank you for bringing these concerns to our attentionAs a result of the information provided, Cedar Park Regional Medical Center has reversed the charge for this visit, and the consumer has no balance with the hospital for this account The patient came to the Emergency Department on 12/20/and left prior to seeing a physician and having her sutures removedBecause there was no physician encounter and suture removal, this visit was coded as a triage visit, rather than as a visit for suture removalThe charge for this visit has been reversed We are sorry the consumer found it difficult to resolve this issue with the hospitalThe Call Center routinely refers people who wish to dispute charges to call the hospital directlyFinancial conversations regarding patient accounts are logged into the hospital’s financial systemThere is no record of this consumer having called the hospital to dispute this chargeUnfortunately, we are unable to determine what the issue may have been with the consumer’s contacting the hospital In summary, the charge for this account has been reversed, and the consumer has no balance with the hospital for this accountPlease contact me if we may provide any additional information

We are in receipt of Complaint ID [redacted] We are a health care entity covered by HIPAA lawConsequently, we must receive a HIPAA-compliant Release of information form executed by the consumer before we can respond to the Revdex.com regarding this complaintFor your convenience, I am attaching a form that you can send to the consumer to completePlease contact me with any questionsThank you, [redacted] *** [redacted] [redacted] ** [redacted] *** [redacted]

Dear Ms. ***,
Upon receipt of your Revdex.com complaint, we would like to provide to you the billing departments contact information at Cedar Park Regional Medical Center, as they have all medical records relating to your visit. (Please note
information for this facility is not available to us).
Cedar Park Regional Medical Center
*** *** ***
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Respectfully ,
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*** *** *** * Customer Service
Patient Financial Services
Seton Family of Hospitals

Thank you for forwarding us this complaintUnfortunately, we cannot respond to the Revdex.com about this complaint without a HIPAA release with the patient’s name and an authorized signatureIn order to seek resolution with this consumer, we will reach out to this individual personally regarding his
complaint Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We are in receipt of Complaint ID ***Because we are a hospital that must comply with HIPAA, we require a HIPAA release before we can respond to the Revdex.com on this complaint
sans-serif">Please send me the consumer’s signed HIPAA release or post it with the complaint and notify meThank you, ***
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Please fill out the HIPAA release form

We are in receipt of Complaint ID ***Because we are a hospital that must comply with HIPAA, we require a HIPAA release before we can respond to the Revdex.com on this complaintPlease send me the consumer’s signed HIPAA release or post it with the complaint and notify meThank you,
***
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Complaint: [redacted]
I am rejecting this response because: Charges too high for strip test and flu test . Tests were negative did not need tests.  ED visit of 1044.23 on top of other charges too much. Doctor said nothing wrong go see his regular doctor in the morning.
Regards,
[redacted]

We are in receipt of Complaint ID [redacted]. We are a health care entity covered by HIPAA law. Consequently, we must receive a HIPAA-compliant Release of information form executed by the consumer before we can respond to the Revdex.com regarding this complaint. For your convenience, I am attaching a form...

that you can send to the consumer to complete. Please contact me with any questions. Thank you,                                                       [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have attached the HIPPA Release form.
Regards,
[redacted]

Complaint: [redacted]
 
I am rejecting this response because: I need additional time to review the form. I would like an additional 3 days to respond.
Regards,
[redacted]

Thank you for bringing these concerns to our attention. As a result of the information provided, Cedar Park Regional Medical Center has reversed the charge for this visit, and the consumer has no balance with the hospital for this account.  
 
The patient came to the Emergency Department on 12/20/2013 and left prior to seeing a physician and having her sutures removed. Because there was no physician encounter and suture removal, this visit was coded as a triage visit, rather than as a visit for suture removal. The charge for this visit has been reversed.
 
We are sorry the consumer found it difficult to resolve this issue with the hospital. The Call Center routinely refers people who wish to dispute charges to call the hospital directly. Financial conversations regarding patient accounts are logged into the hospital’s financial system. There is no record of this consumer having called the hospital to dispute this charge. Unfortunately, we are unable to determine what the issue may have been with the consumer’s contacting the hospital.
 
In summary, the charge for this account has been reversed, and the consumer has no balance with the hospital for this account. Please contact me if we may provide any additional information.