CDG Commerce

CDC not releasing funds for credit card processing I recently opened a merchant services account with CDC, The process went well & within a week I had access to their portal, I processed a credit card transaction which was approved at CDCThat happened on 9/5/& my funds [redacted] are still in limboCDC claims that the risk assessment team at their bank, [redacted] is holding up paymentI have provided all of the information they requested, yet there is no movement in the process & I am beginning to think that this is a scamI have called the CEO times, left detailed messages which have gone unreturned This is a small firm that provides support to set you up, but leaves you high & dry when you don't get paid

Merchant Complaint with CDG Commerce
On November 30, a contract was signed (Exhibit 1) between *** Outlet and CDG CommerceOn November 30, (Exhibit 2) we received written communications from CDG Commerce congratulating us on our merchant account being successfully established and is now ready to useThis information including our Merchant ID Number: XXXXXXXXXXXXXX and login details, etc(Exhibit 3) is written communications from***.net acknowledging that our ***.net payment gateway number: XXXXXXX has been created(Exhibit 4) is our ***.net merchant profile detailsOn December 01, we received a phone call from *** *** informing us that an onsite inspection of our business was requestedWe told *** *** that we never authorized any onsite inspection of our businessOn December 01, (Exhibit 5) we received written communications from CDG Commerce informing us they were going to waive the onsite inspection of our busi

I was lured in with low percentages, that didn't turn out to be much cheaper than anywhere elseI explained that our business is an event, and that sales would spike with the seasonal workThey held our funds captive, even after we've provided all the transaction information, event information, and even the bank statements they asked forGlad I Switched back to our old provider!

CDG COMMERCE has stolen *** from our companyAfter multiple requests and sending them all documentation they still have not returned our money
CDG Commerce is not returning our money or responding to our emailsWe have sent numerous requests but to no avail
We need the credit for *** deposited into our account immediately

CDC not releasing funds for credit card processing
I recently opened a merchant services account with CDC, The process went well & within a week I had access to their portal, I processed a credit card transaction which was approved at CDCThat happened on 9/5/& my funds *** are still in limboCDC claims that the risk assessment team at their bank, *** *** is holding up paymentI have provided all of the information they requested, yet there is no movement in the process & I am beginning to think that this is a scamI have called the CEO times, left detailed messages which have gone unreturned
This is a small firm that provides support to set you up, but leaves you high & dry when you don't get paid

Credit Card Processor unilaterally closed account and withholding our funds
Our not-for-profit organization which has been around for over years accepting credit cards did everything CDG wanted to vet our organization out They opened our account on July 27, They then did processing for about daysThen they informed us that they unilaterally closed our account and had decided we were not a good credit risk because we had about credit card failures (a problem on our side that we immediately fixed) Furthermore they would not forward us the settled funds for monthsTheir explaination that this was because their bank felt we were a credit risk despite our year history of accepting credit cards - and though this decision came only two weeks after they accepted our application, that is their prerogative But holding on to our money is not
We have emails where they said that we could request to have the money returned to the payers When we took that option, th

I'm not even sure what this company isThey seem to have no problem sending me bills and increasing fees, but answering the phone isn't on their agenda apparentlyI tried to call to cancel my service and they told me they couldn't' do it and gave me another number to callI called the other number twice and no one pickedI'll be working with my bank to reverse charges and maybe I'll get their attention! It's clear from the other negative reviews about this business that I am not the only person this business ripped off!