CD One Price Cleaners-Mich Ave.

Initial Business Response / [redacted] (1000, 5, 2015/08/05) */ Contact Name and Title: [redacted] Store Mngr Contact Phone: XXXXXXXXXX Contact Email: ***@CDONEPRICE.COM We operate our business under the best practices of the American National Standards Institute as approved by the Federal Trade CommissionWe are also a member in excellent standing with the Revdex.comThe suit in question was placed under the account " [redacted] A Woman explained to my assistant manager about certain stains on the front of her shirt and she wanted a call from the store managerI called Ms [redacted] the following day but was not able to leave a voice mail because her voice mail box was fullShe then called again stating that no one had given her a call and I spoke to her at this timeI explained to Ms [redacted] that we were not responsible for this damage because we totally submerge the entire garment in solventIf our solvent was responsible for the color loss, the entire garment would be a different colorI explained to Ms [redacted] that the solvent does not discriminate one part of the shirt from another part and thus our solvent could not be the causeFurthermore, I explained to Ms [redacted] that the pants that went along with the shirt were cleaned at the same timeIf our solvent was causing discoloration it would have caused it to the pants as wellAfter this explanation Ms [redacted] asked me than what could have caused the damage because she was sure it was not dropped off that wayI informed Ms [redacted] that the discoloration was caused by prior contact during use, transportation, or storage with mild acid solutions such as hair products, perspiration, antiperspirant, beverages, perfume/cologne, and many other common substancesIf the acid substance is not removed promptly then contact with the dry clean solvent may cause a chemical reaction and cause color lossWe cannot do anything to change this outcome unless the customer makes us aware of such acid substance at the point of drop offWhen I explained this to Ms [redacted] she proceeded to inform me that she was not aware of any stains and that the suit was spotlessI informed her once again it could have occurred in transportation or storageAt this point MsPork became very disrespectful and began to threaten me with having her attorney involvedI proceeded to end the conversation by explaining to Ms [redacted] that I cannot stop her from doing anything but that I cannot reimburse her for her suitAt this point she hung up the phoneWe will not be reimbursing Ms [redacted] and her suit is here for pick upAfter days we donate anything clothing left in the store to a charitable organization Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/08/24) */ Hi I'm [redacted] and my letter was held in the business office at [redacted] nursing home so I just got this letter today stating that they have days and I have not received nothing else and today is August the 23rd but they actually open my mail and then I have not got it until today so is there anything we can do about the case that is mentioned above

Initial Business Response /* (1000, 8, 2014/09/29) */
Letter sent to Revdex.com:
Dear *** ***
This is in reference to Revdex.com complaint # XXXXXXXX, customer *** L ***Ms*** brought in a dress for us to have dry-cleanedAfter picking up the dress she realized that the dress
had discoloration around the neck lineThe dress was brought back to the storeAfter review of the dress, it is our expertise in the dry cleaning industry that we firmly believe the discoloration was caused by a substance on the dress that reacted with the solvent during dry cleaningOur receipt reads that "We do not assume responsibility for inherent weaknesses of or defects of material that are not readily apparent prior to processing in dry cleaning or laundry"Ms*** informed the manager that the dress had hair spray on it before she brought it to be cleaned; some hairspray can react with the solvent and cause discolorationPerfume, deodorant, lotions, alcohol and hand sanitizers can also cause this same issueWe cannot take responsibility for the damage when it is a result of a substance being present on the garment prior to its processing at our facilityIn order to satisfy our customer's concerns, we are certainly willing to send the dress out to an independent third party lab for testingThis lab can tell if the issue was caused by neglect in our processing, or by a substance reacting with the solventIf the results state it was caused by neglect, we will gladly pay the claim using the Fair Claims GuideIf the results of the test are determined to be from a foreign substance on the dress, then we will not assume responsibility
The garment is currently in the possession of Ms***If she agrees to this arrangement, we will need the garment to send into the lab
Regards,
*** ***
CD One Price Cleaners
*** *** *** ***
*** **
Initial Consumer Rebuttal /* (3000, 10, 2014/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After the multiple calls and total lack of responseI went back to the store and picked up the dressthey did get all the stains (that were never on the dress when I took it in in the first place ) out The hairspray spots were still thereI get that they cannot seem to get those out of the dresshowever, the bleached spots on the back of the dress were never there, nor did I put hairspray on my *** or any other stains there when I brought the dress in originallyso I have no idea why they think that these are the same issuesthis is an extremely unprofessional company

Initial Business Response /* (1000, 5, 2015/08/05) */
Contact Name and Title: [redacted] Store Mngr
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@CDONEPRICE.COM
We operate our business under the best practices of the American National Standards Institute as approved by the Federal...

Trade Commission. We are also a member in excellent standing with the Revdex.com. The suit in question was placed under the account "[redacted] A Woman explained to my assistant manager about certain stains on the front of her shirt and she wanted a call from the store manager. I called Ms. [redacted] the following day but was not able to leave a voice mail because her voice mail box was full. She then called again stating that no one had given her a call and I spoke to her at this time. I explained to Ms. [redacted] that we were not responsible for this damage because we totally submerge the entire garment in solvent. If our solvent was responsible for the color loss, the entire garment would be a different color. I explained to Ms. [redacted] that the solvent does not discriminate one part of the shirt from another part and thus our solvent could not be the cause. Furthermore, I explained to Ms. [redacted] that the pants that went along with the shirt were cleaned at the same time. If our solvent was causing discoloration it would have caused it to the pants as well. After this explanation Ms. [redacted] asked me than what could have caused the damage because she was sure it was not dropped off that way. I informed Ms. [redacted] that the discoloration was caused by prior contact during use, transportation, or storage with mild acid solutions such as hair products, perspiration, antiperspirant, beverages, perfume/cologne, and many other common substances. If the acid substance is not removed promptly then contact with the dry clean solvent may cause a chemical reaction and cause color loss. We cannot do anything to change this outcome unless the customer makes us aware of such acid substance at the point of drop off. When I explained this to Ms. [redacted] she proceeded to inform me that she was not aware of any stains and that the suit was spotless. I informed her once again it could have occurred in transportation or storage. At this point Ms. Pork became very disrespectful and began to threaten me with having her attorney involved. I proceeded to end the conversation by explaining to Ms. [redacted] that I cannot stop her from doing anything but that I cannot reimburse her for her suit. At this point she hung up the phone. We will not be reimbursing Ms. [redacted] and her suit is here for pick up. After 30 days we donate anything clothing left in the store to a charitable organization.
Initial Consumer Rebuttal /* (3000, 11, 2015/08/24) */
Hi I'm [redacted] and my letter was held in the business office at [redacted] nursing home so I just got this letter today stating that they have 14 days and I have not received nothing else and today is August the 23rd but they actually open my mail and then I have not got it until today so is there anything we can do about the case that is mentioned above

Ms. [redacted]'s claim check was submitted through online banking, Ms. [redacted] should have received the check through the mail by now. After receiving the Revdex.com complaint we went ahead and voided the check and will have a check available for pick up tomorrow morning. The check is for $19.00.

Initial Business Response /* (1000, 5, 2015/08/05) */
Contact Name and Title: [redacted] Store Mngr
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@CDONEPRICE.COM
We operate our business under the best practices of the American National Standards Institute as approved by the Federal Trade...

Commission. We are also a member in excellent standing with the Revdex.com. The suit in question was placed under the account "[redacted] A Woman explained to my assistant manager about certain stains on the front of her shirt and she wanted a call from the store manager. I called Ms. [redacted] the following day but was not able to leave a voice mail because her voice mail box was full. She then called again stating that no one had given her a call and I spoke to her at this time. I explained to Ms. [redacted] that we were not responsible for this damage because we totally submerge the entire garment in solvent. If our solvent was responsible for the color loss, the entire garment would be a different color. I explained to Ms. [redacted] that the solvent does not discriminate one part of the shirt from another part and thus our solvent could not be the cause. Furthermore, I explained to Ms. [redacted] that the pants that went along with the shirt were cleaned at the same time. If our solvent was causing discoloration it would have caused it to the pants as well. After this explanation Ms. [redacted] asked me than what could have caused the damage because she was sure it was not dropped off that way. I informed Ms. [redacted] that the discoloration was caused by prior contact during use, transportation, or storage with mild acid solutions such as hair products, perspiration, antiperspirant, beverages, perfume/cologne, and many other common substances. If the acid substance is not removed promptly then contact with the dry clean solvent may cause a chemical reaction and cause color loss. We cannot do anything to change this outcome unless the customer makes us aware of such acid substance at the point of drop off. When I explained this to Ms. [redacted] she proceeded to inform me that she was not aware of any stains and that the suit was spotless. I informed her once again it could have occurred in transportation or storage. At this point Ms. Pork became very disrespectful and began to threaten me with having her attorney involved. I proceeded to end the conversation by explaining to Ms. [redacted] that I cannot stop her from doing anything but that I cannot reimburse her for her suit. At this point she hung up the phone. We will not be reimbursing Ms. [redacted] and her suit is here for pick up. After 30 days we donate anything clothing left in the store to a charitable organization.
Initial Consumer Rebuttal /* (3000, 11, 2015/08/24) */
Hi I'm [redacted] and my letter was held in the business office at [redacted] nursing home so I just got this letter today stating that they have 14 days and I have not received nothing else and today is August the 23rd but they actually open my mail and then I have not got it until today so is there anything we can do about the case that is mentioned above

Initial Business Response /* (1000, 5, 2014/04/18) */
Spoke to the customer and explained her that the check was mailed out on the day it was promised. Check may have been misplaced in the mail. We have cancelled the old check and a new cashier's check it ready for the customer to pick up...

anytime.
Initial Consumer Rebuttal /* (2000, 7, 2014/05/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Business contacted and told me to pick up check for $50.00 (cashier\'s check form Chase Bank) on April 25, 2014, which I did.