Cc Mckenzie

We are sorry that the customer was unhappy with our return policyOur policy is similar to many small independent boutiquesIt is clearly stated at the bottom of every receipt, as pictured in the attachment, it is also posted at the register, and in all of our fitting roomsWe also attach a more detailed policy to our receipts on neon paperOur store credits never expire and can be used on our online storeThis customer was given an exception to the original packaged part of our policy because the box was not originally offered to herThank you for handling this complaint with reason and again we are sorry that this customer is not happy with our policy, but we cannot refund her for this transaction

We are sorry that the customer was unhappy with our return policy. Our policy is similar to many small independent boutiques. It is clearly stated at the bottom of every receipt, as pictured in the attachment, it is also posted at the register, and in all of our fitting rooms. We also attach a more...

detailed policy to our receipts on neon paper. Our store credits never expire and can be used on our online store. This customer was given an exception to the original packaged part of our policy because the box was not originally offered to her. Thank you for handling this complaint with reason and again we are sorry that this customer is not happy with our policy, but we cannot refund her for this transaction.