CC Capital Group Reviews (%countItem)
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CC Capital Group Rating
Address: 1596 N Coast Highway 101, Encinitas, California, United States, 92024-1446
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They've done a phenomenal job for our SaaS product. Been using them for 6 months now. Happy and satisfied so far.
This is how their sales agent Nick B speaks to their prospective clients.
If your agents are making 1500 calls per week, but only booking 10 appointments, the closing ratio is incredibly weak. Our sales reps average 55-60% closing ratios on the estimates that they send out.
You are mixing up two things here and don't even know what you're talking about. You're saying our closing ratio in incredibly low without knowing the complete picture. This is our bread and butter sir, this is our daily work for decades. So I didn't start on the attitude or ego. I'm very humble with all of my prospective clients. I give respect and take respect.
We signed up with CC Capital Group for them to provide us with Sales Assistants (agents) to sell services for our website ***.com. Work started as under:
Agent # 1 joined on Apr 17, 2017
Agent # 2 joined on May 3, 2017
Agent # 2 was fired on Jun 21, 2017
Agent # 1 was fired on Jul 28, 2017
As of Jul 28, 2017 there are NO more agents left working on contract and no further billing should occur. CC Capital Group has a HISTORY of overcharging for more than the hours worked by agents showing a CONSISTENT fraudulent behavior pattern. They overcharged us for 32 times in a 3-month period and refunded 7 times and are yet to refund on another 25 counts.
On Aug 4, they charged us weekly amount $550 for 1 agent even though last agent left contract on Jul 28 and even though we paused contract, officially CANCELED the account on Jul 28 and even though they confirmed our account was canceled and a refund was issued.
After multiple reminders, they said, "Your account is canceled and there will be no further transactions" and would not talk about actual refund. Subsequent reminders were ignored by them and they stopped responding as want to keep the overcharge. Also, they changed password to our shared *** account as they turned hostile for canceling our account.
When a staffing agency places a contractor at a client, they charge client for hours worked by contractor. When contractor leaves client, they stop charging client because there is no more work performed. They did not earn this money. No agents left, no work performed, nothing to pay for.
Instead of charging $525 per agent per week as per the attached Agreement, they charged us $550. For a total of 24 payments so far (@ $550 each) minus 7 partial refunds = 22.6 total payments X $25 overcharge per payment = $565 (additional overcharge added to dispute).
Overcharge on 8/4/17: $550
Total Disputed Amount: $550 + $565 = $1,115
Leads were provided by us. Attached evidence shows adequately they are at fault
in response to Mr *** compliant against CC Capital Group my company. He signed the attached contract with us that officially launched April 17, 2017. He was with us for over 3 months and knows full well our cancellation policy and auto renewal policies for another 3 months when there is not 14 days advance notice of cancellation before the 90 day period. Mr. decided to cancel services on July 28th after our 3 month term well into our new 3 month term per our contract that he signed. To honor his decision to no longer use our services we used good faith and gave him early cancellation but charged him his last week of service with us. We then honored his wishes even though he BROKE our contract terms that he clearly signed. Attached is his signature and clear terms of our contract and agreement. We have had over 67 US companies sign over the last 4 years this same agreement. Our good rating, good judgement in honoring his decision to break his terms and our weekly communication with this client has brought honesty, integrity and transparency to this initiative. ?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There is nothing new about the signed contract as we have already attached it to our original complaint. CC Capital Group is just TWISTINGthe matters and facts "now" to keep the excess charges.In reply to their statement in their response below:"To honor his decision to no longer use our services we used good faith and gave him early cancellation but charged him his last week of service with us."They NEVER mentioned this (they stopped communicating) and this was NEVER the case as per the attached evidence of email-chain communication where:On Aug 4, I wrote to *** about the pending transaction in our bank account for $550 for the week of Aug 8.On Aug 4, *** replied and apologized for the charge made by their bookkeeper for $550 through oversight.On Aug 6, *** confirmed that the refund was processed.On Aug 6, *** re-confirmed that the refund was processed and the card info deleted from their files (to prevent further billing).On Aug 8, I informed *** that the pending transaction got posted to our account and money got debited.No response to this.On Aug 10, I reminded *** to look into the matter and refund the excess charge.On Aug 10, *** replied, "Your account has been cancelled. No more transactions will ever be incurred. Thank you".On Aug 10, I replied to *** quoting our earlier communications and discussions and requested to refund the money.No response to this again.I left several voice mails and made many other attempts to reach them over the phone, email, etc. in the following days and weeks and also warned them that we would file claims with our bank and also Revdex.com.No response at all to any these either. They just cut off all the communications!Continued from above statement: "but charged him his last week of service with us"As of Jul 28, there were NO more agents left on the contract (already paid for this week as per the attached statement) and there is NO work to charge the following week (Aug 8) as already indicated in our dispute and NO agents left to renew the contract (as also agreed by CC Capital Group to cancel the contract). But they charged us for the following week - after cancellation of contract.But, NONE of the above is relevant to this dispute now as our claim with *** for the excess charge of $550 on 8/4/2017 was finalized in our favorby the bank and the amount credited back to our account (as also confirmed to you by us on Aug 25 via email) and so, this part of the dispute that CC Capital Group is mentioning to TWIST matters is already a MOOT point now.HERE IS OUR PENDING DISPUTE FOR REFUND OF 23 OVERCHARGESPoint # 5 of the signed contract says:"Pay a total of $525 at start of each week for agent labor. This does not start until client is satisfied with training period before agent starts dialing"However, CC Capital Group charged us $550 for 23 transactions instead of $525 per transaction. Our dispute is now about the excess charges of $25 per transaction for 23 transactions ($565).Agent # 1 joined on Apr 17 and left on Jul 28 = 15 weeksAgent # 2 joined on May 3 and left on Jun 21 = 8 weeksTotal: 23 weeksTotal charges as per the attached statement of charges: 241 excess charge made on Aug 8 (mentioned above) was credited back by *** as a charge back.
NOTE: In addition to the above, there were 7 excess charges for the days the agents did not work and CC Capital Group refunded them already.
We have another claim filed with *** for this pending amount of $565 which is in process. CC Capital Group must refund these disputed excess charges immediately.CC Capital Group BROKEtheir contract terms by just charging us money and not managing and monitoring agents for their performance and job work to ensure noise-free calls and we had to fire both the sales agents for the reasons mentioned in our original dispute.
Regards
Please see attached proof of communication of service and efforts. Also is the complete signed agreement by this gentlemen. The facts are all there and this gentleman has since left this company has taken another job and is now several months later trying to resurface to get monies from us that are not his. He is contracted with us for services asked us to hire and train then broke his contract. This is OUTRAGEOUS and now borderline defamation in orientation. We take this complaint very serious against our company. Please see his signed signature and most recent communication.
Revdex.com:
S who would CHEAT their clients when they stop giving you business!
I have reviewed the response made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Stop re-attaching the same signed agreement that we submitted to Revdex.com already with our initial complaint - which was also re-submitted by you in your previous messages - it is not going to alter any documented facts or prove anything against our complaint.
You agreed to refund the excess charge of $550 made in Aug and also confirmed it was refunded as per our previous proof of email communication between us and then chose to remain silent over our repeated reminders for the refund – to keep the money. We are not disputing the $550 charged excess in Aug - because it was already refunded by our bank as a charge-back to your account for FRAUD, which was already mentioned by us in our previous message and also informed to Revdex.com on Aug 25 by a separate email.
HERE IS OUR PENDING DISPUTE FOR REFUND OF 23 OVERCHARGES
(also mentioned in our previous messages)
As per the point # 5 of the signed agreement, we are disputing the 23 excess charges @ $25 per transaction for a total of $565. Your company was supposed to charge us $525 per transaction as per the point # 5 of the agreement but you charged us $550 per transaction for 23 times. And you are NOT talking about this matter in your various messages at all because you do NOT have a case. You are trying to overwhelm Revdex.com and drag the matters. You are thinking we would just go away - we are not going away!
Your attached proof of communication does NOT prove anything either. It was submitted by you to drag the matters.
Your allegation that I left the company and found another job is ridiculous and also laughable (that is like saying you, as the founder of your company, left your company). I'm the Founder and President of my company - *** - and so, why would I leave it and go find another job?? The signed agreement says it was signed by ME as the President of my company. The attached screenshot from Wyoming Secretary of State proves I’m the PRESIDENT of my company which can also be found here under Parties link at the bottom of the page on WY-SOS website:
https://wyobiz.wy.gov/business/FilingDetails.aspx?eFNum=***1***35***
This goes to prove - again - that you are blatantly lying S
You said I’m resurfacing several months later to get the money. NO, the complaints were filed with *** and Revdex.com immediately in Aug but you have been TWISTING and DRAGGING the matters for SEVERAL MONTHS now - on purpose - instead of simply refunding the money that you did not earn. This is OUTRAGEOUS and borderline INSANE.
So, stop framing yourself and making it worse for your company than what it already is.
We take UNETHICAL business practices by people like you very SERIOUSLY. CC Capital Group should refund $565 charged in excess as mentioned above (and also in our previous messages along with documented proof of email communication and bank transactions) IMMEDIATELY in the best interests of their business.
Please look at our previous messages and furnished evidence.
Regards,
***President & CEO