CBIZ Payroll, Inc.

This complaint is in reference to the timing of the 401(k)
distribution processing and receipt of the resulting check for a separation of
service distribution.  The participant
was originally emailed the 401(k) distribution form and instructions on
10/6/2014.  The participant...

completed,
signed and faxed the 401(k) distribution form back to CBIZ on 12/29/2014.  The participant was explained that
distributions are submitted for processing within 2-4 business days of
receipt.  We believe the participant
misunderstood the timeline and anticipated the check to be mailed within 2 business
days of receipt, 12/31/14.  The participant’s distribution was submitted for processing
on 1/5/2014 and the check was issued on 1/6/2015, within the timeframe detailed
on page 1 of the instructions sent to the client with the distribution
form.  When the participant called to
check the status of her distribution, she was given the date the distribution
check was processed and the method in which it was sent.  It was also explained to allow standard
timing for the mailing process (7-10 days) to receive the distribution
check.  The standard process was followed
for the processing of the separation of service distribution.  All timelines were kept within the standard
internal processes and procedures, as well as the timelines listed on the
participant instructions sheet sent with the distribution form.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Review: Have contacted CBIZ 3 times since Oct 31, 2014 in regard to release of my 401K to [redacted]. The last communication they stated that a check was mailed on January 5, 2015. Prior to that the check was to be mailed by December 331, 2014. As of yet, January 10, 2015. I have no check.Desired Settlement: Electronic transfer of funds to my [redacted] Account immediately

Business

Response:

This complaint is in reference to the timing of the 401(k)

distribution processing and receipt of the resulting check for a separation of

service distribution. The participant

was originally emailed the 401(k) distribution form and instructions on

10/6/2014. The participant completed,

signed and faxed the 401(k) distribution form back to CBIZ on 12/29/2014. The participant was explained that

distributions are submitted for processing within 2-4 business days of

receipt. We believe the participant

misunderstood the timeline and anticipated the check to be mailed within 2 business

days of receipt, 12/31/14. The participant’s distribution was submitted for processing

on 1/5/2014 and the check was issued on 1/6/2015, within the timeframe detailed

on page 1 of the instructions sent to the client with the distribution

form. When the participant called to

check the status of her distribution, she was given the date the distribution

check was processed and the method in which it was sent. It was also explained to allow standard

timing for the mailing process (7-10 days) to receive the distribution

check. The standard process was followed

for the processing of the separation of service distribution. All timelines were kept within the standard

internal processes and procedures, as well as the timelines listed on the

participant instructions sheet sent with the distribution form.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,