Cazenovia Recovery Systems

March 16, 2016Dear [redacted] ***:Please be advised that I am general counsel to SmileKrafters, P.CI have received the compliant letter in behalf of the above- referenced patient.SmileKrafters Operations Manager [redacted] has spoken with the patient and discussed with patient treatment and procedures for implants [redacted] desires to go elsewhere for continuation.As a matter of good will, an agreement has been made and reimbursement has been given to the [redacted] , Kindly, confirm with patient that a satisfactory resolution has been reached.I would like to thank you for your assistance and cooperation in-resolving this disputeIf you have any questions, please contact me.Very truly yours,General Counsel

March 3, 2016Dear *** ***:Please be advised that I am general counsel to SmileKrafters, P.CI have received the compliant letter in behalf of the above- referenced patient.We are investigating allegations and are looking into the billing inquiriesWe will have a response for you
within the next two weeks.If you have any questions, please contact meVery truly yours,General Counsel

March 16, 2016Dear [redacted]:Please be advised that I am general counsel to SmileKrafters, P.C.. I have received the compliant letter in behalf of the above- referenced patient.SmileKrafters Operations Manager [redacted] has spoken with the patient and discussed with patient treatment and procedures for implants. [redacted] desires to go elsewhere for continuation.As a matter of good will, an agreement has been made and reimbursement has been given to the [redacted], Kindly, confirm with patient that a satisfactory resolution has been reached.I would like to thank you for your assistance and cooperation in-resolving this dispute. If you have any questions, please contact me.Very truly yours,General Counsel