Cavender Buick GMC West Reviews (2)
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Cavender Buick GMC West Rating
Address: 7400 W Loop 1604 N, San Antonio, Texas, United States, 78254-6275
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Response to Complaint ID *** My Name is *** *** I am the *** *** at Cavender Buick GMC West and I have added my response to the complaint belowI have talked with *** *** and she is now understanding of the situation*** *** called and asked availability on a few select
model Acadia’s and we confirmed that we did have a couple of options at that color and priceWe sold of the Acadia’s before she arrived and the color that was left was not the color that she wantedShe was upset that we could not offer another color at the price that she wantedThis pricing program is controlled by General Motors and Cavender is not allowed to alter to programI just got off of the phone with *** *** and she is now willing to mark the complaint as resolvedBest Regards, *** *** *** ***
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*** *** is correct that we sent his credit application to a few other banks in addition to *** ***This was a miscommunication between our sales consultant, management team, and finance officeAttached is an "At Fault" letter to assist in the removal of the additional inquiries