Cavalier Coach

Cavalier tours does not dispute the complaintOur driver showed up at the office on time but did not remember the code to get in and get paperwork for tripOur emergency telephone number which is forwarded to our shop mechanic that nite was not answered due to being in an area of Ross county that does not have good reception for verizon phoneBoth the complaintant and my driver tried to call that number and received no responseCavalier has been in business for years and this is only the second time we have missed a pick up and I truely apoligize for this poor serviceI have refunded all of their money and offered to transport them to their next venture at my cost only which is fuel and driver payAgain I would like to apoligize and assure the customer that this will not happen againI will give them my personal phone number if the need to reach me.RegardsPaul P.President

Cavalier tours does not dispute the complaint. Our driver showed up at the office on time but did not remember the code to get in and get paperwork for trip. Our emergency telephone number which is forwarded to our shop mechanic that nite was not answered due to being in an area of Ross county that...

does not have good reception for verizon phone. Both the complaintant and my driver tried to call that number and received no response. Cavalier has been in business for 21 years and this is only the second time we have missed a pick up and I truely apoligize for this poor service. I have refunded all of their money and offered to transport them to their next venture at my cost only which is fuel and driver pay. Again I would like to apoligize and assure the customer that this will not happen again. I will give them my personal phone number if the need to reach me.RegardsPaul P.President