Catherines

We are in receipt of the complaint referenced above that you forwarded to us, but we are unable to identify the matter to which this complaint corresponds. In order for us to appropriately respond, we ask that the complainant please provide either the reference number referenced in our
initial correspondence or other identifying information, such as the name of the business or web site addresses which relate to this complaint. Thank you for your assistance. Regards,
License Compliance Services, Inc
Telphone:
Email: [email protected]
Address: *** *** *** *** *** *** ** ***

Getty Images accepted my offerComplaint is resolved

Complaint: ***I am rejecting this response because:
We are rejecting the response from LCS because they are the business that sent us the letters. We are happy to close this case and address things directly with *** *** after LCS closes case # *** *** *** According to the letter we received from LCS they contacted us and requested payment on behalf of Science Source, therefore our complaint is with them.
We are again requesting that case # *** be closed and we will dispute any charges that are associated with this case number
I called and spoke with Coletta at 1:pm MST on 3/8/and she said the case had not been closed yet.Sincerely,*** ***

We are in receipt of the complaint that you most recently forwarded to us. We appreciate the opportunity to respond to this matterBy way of introduction, License Compliance Services, Inc(“LCS”), is a Delaware corporation that provides copyright compliance services to third party content
owners. Its principal place of business is at 5th Ave#4200, Seattle, WA 98104. On behalf of third party copyright owners, LCS uses both employees and digital image recognition software to locate commercial entities that have used its client’s imagery without paying a license fee. LCS has acted in good faith in pursuing the unauthorized use of its client’s intellectual property. However, in this instance, LCS has made the determination to close the matter. Should you require any additional information about this matter, please do not hesitate to contact us.Regards,License Compliance Services, Inc.Telphone: Email: [email protected]: Fifth Avenue, Suite 4200, Seattle, WA 98104

We are in receipt of the complaint regarding the referenced matter that you forwarded to us recently.
Please note that this claim should properly be directed to Gallery Stock, in whose name the copyright notice was delivered, not Getty Images or License Compliance Services. Please
feel free to contact Gallery Stock directly per the following contact details:
Ilana S*** -
***@gallerystock.com
We ask that this matter against Getty Images be closed
Regards,
Getty Images - Copyright Compliance

Complaint: ***
I am rejecting this response because: the company still has not provided any of the information that has been requested in order to validate their claim or the amount they are askingHaving researched the business it appears their practices do boarderline on the practice of extortionThe company wants money and wants to threaten leagal action but doesn't work daily with the companies they target in handling the manorI have given my demands to the company and have not received any of the items requested in order to assist in this matter being handledBeing the business has refused this information and has now sent me to legal thief law office knows my requests.
Sincerely,
*** ***

We are in receipt of the complaint regarding the referenced matter that you forwarded to us recently.
Please note that this claim should properly be directed to Agence France-Presse, in whose name the copyright notice was delivered, not Getty Images or License Compliance
Services. Please feel free to contact Agence France-Presse directly per the following contact details:
*** *** * ***@afp.com
We ask that this matter against Getty Images be closed
Regards,
Getty Images - Copyright Compliance
Fifth Avenue South, Suite
Seattle, WA
T: (206) 925-
F: (206) 925-
[email protected]
www.gettyimages.com

We are in receipt of the complaint regarding the referenced matter that you forwarded to us recently. By way of introduction, Getty Images is a leading creator and distributor of digital content, including still and moving images. We license thousands of images each day on our website,
www.gettyimages.com. Customers such as graphic designers, advertising agencies, and publishers license our imagery for a variety of purposes, including but not limited to print advertising, billboards, newspaper and magazine articles, brochures and websites. Our license information is clearly available from each page of our website, and we do not permit the use of our imagery without a license.Notwithstanding the license requirement, like other digital media companies, Getty Images does fall victim to individuals pirating its intellectual property. To combat this, Getty Images uses both employees and digital image recognition software to locate entities that have used Getty Images’ imagery without paying a license fee. We sent the Complainant notifications that we had found use of our imagery on their website; that we had been unable to locate a license for such use; and that the Complainant must either: (i) provide evidence that a license was issued, or (ii) pay a fee for use of the imagery. We included an internal case reference number and provided proof of use, showing our image, along with a screenshot of the image in use on the Complainant’s website. We asked the Complainant to let us know if they believed they received our letter in error. The unauthorized use fee what we would typically charge for a license under these circumstances.Even if the Complainant has removed our imagery from their website, removal alone does not resolve this matter. Our imagery is protected by copyright. Getty Images either owns or is the exclusive licensor for the image(s) at issueCopyright law holds responsible anyone who copies or publicly displays an image without authorization of the copyright holder. Thus far the Complainant has failed to produce a valid license. The Complainant’s use of our imagery without a license constitutes copyright infringement, for which we are entitled to seek damagesCopyright infringement is based on strict liability, meaning that the act itself establishes liability and no intent is required. Please note that we are not alleging that the Complainant owes a debt; we are alleging that the Complainant used intellectual property without authorization and therefore is liable for damages. We are simply asking the Complainant to pay for the imagery that the Complainant used and the damage caused by not licensing the imagery in the first place.We understand that copyright law can be confusing; however, the campaign to file complaints against us is misguided and misdirected. We encourage review of the license compliance information provided on our web site at: http://stories.gettyimages.com/category/visual-insights/copyright/ for more on copyright issuesGetty Images has acted appropriately and in good faith, and we are well within our legal rights to seek damages for unauthorized use of our images.Should you require any additional information, please do not hesitate to contact us. We remain hopeful of reaching an amicable resolution to this matter.Regards,Getty Images - Copyright ComplianceFifth Avenue South, Suite 400Seattle, WA 98104T: (206) 925-5000F: (206) [email protected] www.gettyimages.comThis message may contain privileged or confidential information and is intended only for the individual named. If you are not the named addressee or an employee or agent responsible for delivering this message to the intended recipient, you should not disseminate, distribute, or copy this email or any attachments hereto. Please notify the sender immediately by email if you have received this email by mistake and delete this email and any attachments from your system without copying or disclosing the contents. Email transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of email transmission. If verification is required, please request a hard-copy version. Getty Images, Inc., Fifth AveS., Ste400, Seattle, WA 98104, USA, www.gettyimages.com

Complaint: ***I am rejecting this response because:
The letters and demands for money have come directly from Samantha C***s of License Compliance Services, Seattle WAPlease see examples of letters attached. Sincerely,*** ***
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

We are in receipt of the complaint regarding the referenced matter that you forwarded to us recently.
Please note that this claim should properly be directed to Age of Photostock, in whose name the copyright notice was delivered, not Getty Images or License Compliance
Services. Please feel free to contact Age of Photostock directly per the following contact details:
Marisol M*** - ***
We ask that this matter against Getty Images be closed
Regards,
Getty Images - Copyright Compliance

We are in receipt of the complaint regarding the referenced matter that you forwarded to us recentlyPlease be aware that the complainant has erroneouslyidentified Getty Images as the sender of the letter at issueTherefore we ask that this matter against Getty Images be closedRegards,Getty
Images - Copyright Compliance*** *** *** *** ***Seattle, WA 98104** *** *** ** *** ***@gettyimages.comwww.gettyimages.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and am providing the information they requestedThe case # they requested is: *** (Ref # ***)
Sincerely, *** ***

Complaint: ***I am rejecting this response because:
RE: ***I'd like to thank the representatives from the Revdex.com for providing me with this information, however the information from License Compliance Services, Incdba Getty Images, Inc has simply redirected us to now go to a contact at Image SourceUnder the circumstance, the only official letter/notice that we've received was sent and clearly outlined in the heading from License Compliance Services, Incon behalf of Image SourceWe've never received any information or notification's directly from Image Source or anyone ever stating that our company may have overlooked any necessary licensing or the courtesy to allow us to remove any images that weren't properly licensedSurely a small business owner would purposely violate use of material that was illegal! Again, the ONLY company that has ever sent threatening letters to us was indeed from License Compliance Services, Inc., (LCS); [email protected]; (www.LCS.global) based on the information outlined within the Seattle, WA Revdex.com LCS is dba Getty Images, IncLCS is also the only company that has asked for immediate payment in the amount of $for a photo that we (small business) was clearly unaware of any violations of useAfter being notified by LCS they also warned us that EVEN if we removed the photo from use, we would still need to pay the $I immediately contacted the State Attorney's office
I want the Revdex.com as well as the Washing State Attorney General's Office to be aware that if indeed this company is targeting small businesses and non-profit companies and asking for monies that they can do everything within their power to help protect the public from any fraudulent acts such as this. The letter sent to us was by License Compliance Services, Inc, dba Getty Images, Inc., as I continue to research this company, based on information listed with the state of Washington, Revdex.com has LCS listed as dba as Getty Images, Inc. with complaints within the last years the address in their letterhead is at Fifth Avenue, Suite Seattle, WA Whereas Getty Images, Incaddress is shown in Revdex.com at *** ** *** *** Seattle, WA I will not be contacting any other company and would like this matter to be closed and the threats for payment stopped immediately
Thank you,
*** *** *** ***

Complaint: ***I am rejecting this response because:
To initialize this opinion I must point out that I, *** *** am an authentic human being, aka member of the human race, and also a citizen of the United States of AmericaGetty Images is a business entity with no discernible living existence human or otherwise
I removed the images in question immediately upon notificationSome of the images were not even published but reside up the backups on my web server
If the images (various images of trees in a natural surroundings) have such unique value they should not be readily available on a google image search.
The main party in this issue (the tree in the picture) is content to allow representation of it with no charge, or if it has objections it is not being adequately representedGiven the irrreproducibility of any trees individual existence I do not see the validity of Gettys claim that a human recording of its image has any value apart apart from the value of the individual electronsI do concede three points:
If the tree expressly wishes I will pay the amount getty is asking to a recognized organization involved in efforts to reforest our ailing planet
Because getty has the authority of human created copyright laws (originally written on paper manufactured from unwilling trees), I am (was) happy to remove the images
I am happy to appear in court with my attorney to present this matterGetty should be aware of the possible decisions resulting from this scenario, even though such results may be unimaginable to Getty at this time
I do know a photographer who has thousands of photos on file with getty, and this issue over a non-unique image of a tree being displayed at 150p is ridiculous and not a threat to any persons livelihood
Upon learning of this situation I have used my cell phone camera to create my own images of trees to more than adequately replace the images in question.
Sincerely,*** ***

Complaint: ***
I am rejecting this response because:As stated in now two letter for the business, we merely used an image created by a photographer that combined the LCS image and his ownThere's no way I could have known that image copyrighted, and even if it were, it would be on the party that created said image and distributed it to over 200,websites.The image in question, as it appears in their license and documentation does not and has not ever been on m site as, again, it's a composite image created by a photographer.In my first letter, I asked that these simple items be obtained to prove ownership of the image and the licenseThese were never provided.We assume that since this is your second attempt to collect on this image, we ask for a second time, that you provide the following information to establish your rights to the picture and to further support your settlement demand amount. • Please provide proof of LCS right to manage the Image. • Please provide proof of proper copyright registration and the chain of title for the Image. • Please provide a clear explanation as to how LCS has determined the valuation of this image as being so far above comparable images. • Please provide sales data for the Image for each size and use. • Please detail your costs incurred related to the pursuit of this case.The next issue is that the amount they are trying to collect has increased 1000% since the first attempt to wrongly collect for an image that was not on my site.This is a link to the original link and image created by the photographerAs you can plainly see, the photographer created this composite image and distributed it to thousands of art and photography blogs.http://i.imgur.com/rFIj2uA.jpg https://www.demilked.com/john-malkovich-homage-to-photographic-masters-sandro-m*...⇄ is strong arm extortion tactic. Here is the letter that was sent on the 16th of April. Thursday, April 16th, 2017License Compliance Services, LLC Fifth Avenue, Suite Seattle, WA 98104To Whom It May Concern:Thank you for your letter dated April 11, 2017, notifying *** that the website ***.is (“Website”) may have used an image represented by License Compliance Services Inc(“LCS”), without authorization.If the alleged copyright infringement did take place, be assured that it was entirely innocent and unwillingHowever, until this matter is resolved, and as a good-faith gesture, the potentially infringing image was removed from the website when our site updated in January of Any other locations on our server, including any server backups, have been purged.As a proposed licensing fee does not determine copyright infringement damage awards while admitting no guilt or wrongdoing, we are willing to offer a reasonable settlement based upon the fair market valueAs noted in Davis vGap, Inc., F.3d (2d CirN.Y2001); “[C]ourts have construed “actual damages” by examining the fair market value of a license fee that the copyright owner would have obtained for the infringer’s use of the copyrighted material” “The question is not what the owner would have charged, but rather what is the fair market value.”We have found dozens identical images at hundreds of websitesAll of these images were originally photographed by Sandro M***His work is present on numerous art review sites, all of which do not have a license to display this pictureThe image in question on our site was an automatically generated repost from an art review site.https://www.demilked.com/john-malkovich-homage-to-photographic-masters-sand...⇄ fact, using the search term in Google of “Sandro M*** Malkovich” we were able to find 152,instances of this image being used onlineIn fact, the image of Salvidor *** was originality photographed and credited to Philippe H***The fact that Sando M*** created an image of Salvidor *** and posted their work with your image is unfortunate for you, but the original artist should be held accountable for creating that imageThe image in question on our site was only an automatic repost of an image created by another photographer that combined your image and their’sThe image in question in not directly used on our site and has not been on the site for many months nowOnly the image the photographer created with both his and your image were ever on the siteYou can contact the original artist for any further questions or compensation for damage regarding this matter.We assume that since this is your second attempt to collect on this image, we ask for a second time, that you provide the following information to establish your rights to the picture and to further support your settlement demand amount. • Please provide proof of LCS right to manage the Image. • Please provide proof of proper copyright registration and the chain of title for the Image. • Please provide a clear explanation as to how LCS has determined the valuation of this image as being so far above comparable images. • Please provide sales data for the Image for each size and use. • Please detail your costs incurred related to the pursuit of this case.We will expect and require the above information before proceeding furtherIf you do not have the information above, please stop sending these threatening letters as we will file a harassment suit against LCS and it’s holding company if these letters continueThank you again for notifying us of this alleged infringementWe respect and appreciate the fair and reasonable application of copyright lawSince you have rejected our previous settlement offer to close this matter, please provide the information above so that our legal team can advise us on how to proceed.I still haven't received any type of response and still don't have anything proving they even own a license or what the fair market value of an image like that might be worth after requestsOur legal department thinks this is still and would never hold up in court. We would like to please stop receiving harassing letters from a company with no proven rights to any images whatsoever
Sincerely,
*** ***

Please note that the Revdex.com advised us that this complaint was closed on April 24, with a comment, “Revdex.com has not heard back from the consumer Therefore, the complaint has been closed and will be included in your firm’s Revdex.com Business Review as: “Answered - Revdex.com has not heard back from the consumer as to their satisfaction with the business’s response.””
There has been no new or additional information provided by the complainant to review in the update to the complaint on April 25,
We wish to reiterate, per our prior reply of April 15, 2016, that this claim should properly be directed to Age of Photostock, in whose name the copyright notice was delivered, not Getty Images or License Compliance Services. Please feel free to contact Age of Photostock directly per the following contact details:
Marisol M*** * ***
We ask that this matter against Getty Images be closed
Regards,
Getty Images - Copyright Compliance

Complaint: ***I am rejecting this response because: I still feel the allegations against me are unjust! I paid $to GettyImages to settle this complaint that was nothing I did wrong! Getty Images is a very large company and I feel they used their power to force me into paying a settlement fee or go to court! Lets say a man stole some hot dogs and sold them at his hot dog stand, you buy one and later you are fined for eating a stolen hot dog that you did not know was stolen! I feel Getty Images knows they did wrong by me! Yet to settle the deal Getty Images wanted over dollarsI gave in and submitted a check for something I did not have any knowledge in! I would like Getty Images to acknowledge their wrong doing and refund the $I paid with great regret! Sincerely,*** ***

We are in receipt of the complaint regarding the referenced matter that you forwarded to us recently.
Please note that this claim should properly be directed to *** *** *** ***., in whose name the copyright notice was delivered, not Getty Images or License Compliance
Services. Please feel free to contact *** *** *** ***directly per the following contact details:
Simon S*** - ***
We ask that this matter against Getty Images be closed
Regards,
Getty Images - Copyright Compliance

License Compliance Services:
The reference number is ***