Mr [redacted] originally ordered a set of white shaker cabinets according to our salesmanThat is what he was quoted for and that is what the deposit was paid towardsThe image emailed to him was merely a suggestion of what would look nicer and of course would have been an upgrade option should Mr *** decide to spend a bit more in order to receive a nicer lookAs for the CAD drawings, we do all the same wayWe have an older computer generated system that allows for fewer options than the newer software programs used by some todayThe cabinets displayed are not the same style anyone would receiveThe drawings are simply mere suggestions of the cabinet size and show placement elevationsThis is so one can get an idea of how much space would be taken and so that a decision can be made if the customer would like to make placement changesIt appears that Mr [redacted] liked the idea of the cabinet upgrade, but misunderstood that those cabinets were the one's quotedMr [redacted] did indeed place a $2,deposit down on his orderThe refund has been at the office for more than a weekIt is cash and requires a signature once received as well as a release waiver once his funds are receivedNational Countertops & Cabinets believes this was a misunderstanding, perhaps on both ends and we are anxious to settle this issue as quickly as possibleMr [redacted] may come by the office anytime Mon - Fri 8am till 4:Pm to receive his refundThank You
Mr [redacted] originally ordered a set of white shaker cabinets according to our salesmanThat is what he was quoted for and that is what the deposit was paid towardsThe image emailed to him was merely a suggestion of what would look nicer and of course would have been an upgrade option should Mr *** decide to spend a bit more in order to receive a nicer lookAs for the CAD drawings, we do all the same wayWe have an older computer generated system that allows for fewer options than the newer software programs used by some todayThe cabinets displayed are not the same style anyone would receiveThe drawings are simply mere suggestions of the cabinet size and show placement elevationsThis is so one can get an idea of how much space would be taken and so that a decision can be made if the customer would like to make placement changesIt appears that Mr [redacted] liked the idea of the cabinet upgrade, but misunderstood that those cabinets were the one's quotedMr [redacted] did indeed place a $2,deposit down on his orderThe refund has been at the office for more than a weekIt is cash and requires a signature once received as well as a release waiver once his funds are receivedNational Countertops & Cabinets believes this was a misunderstanding, perhaps on both ends and we are anxious to settle this issue as quickly as possibleMr [redacted] may come by the office anytime Mon - Fri 8am till 4:Pm to receive his refundThank You