Castle Mortgage Corporation

Thank you for the response, since the customer has paid the bill in full there is nothing else that can be offered on this account. The policy on returned checks has been explained to the customer.

The customer was contacted 11/2 and the account is in the process of being corrected.

Complaint: [redacted]
I am rejecting this response because: First of all after speaking to Entergy countless times, they are supposed to be checking and testing the meter.  They have already read the meter and over and over and each time the bill has gotten higher.  Aparently at this point something is wrong and therefore another step should be taken.  The numbers are sky high and I have had my heat off especially on the warm days.  Something even still may be connected to my wiring from next door because some months back for a brief moment power was being stolen until the next door tenants got evicted.... Something is not right and Entergy need to door more than just reading a meter.  And last, I already went to [redacted] AGENCY as I stated that none of the agencies are helping at this moment.  Either way this issue need to be resolved because an agency couldn't be used each month for an extremely high bill.  Even with it being an older house ot is impossible for that much usage on it's own.  So something else has to be done 
Regards
[redacted]

There are no adjustments to be made to this account. The customer was offered the opportunity for an auditor to visit this location and the offer was declined.  The customer can feel free to go online and request an appointment time with an auditor at her convenience.

Complaint: [redacted]
I am rejecting this response because:I was eventually contacted twice by Entergy after I had complained to the Revdex.com ironically, I was and I re-iterate not contacted prior to the work being done neither do they have the right to carry out such work without an easement and or permit, neither of which they have, I have given them an opportunity to put it right, Law Suit pending --- Unacceptable response!!
Regards,
[redacted]

I have discussed the account with the customer by email, and she is aware of her options.  If you need further details, please let me know. [redacted]Entergy Corporation601-[redacted]

Complaint: [redacted]
I am rejecting this response because: Only offered to waive a $5 late fee.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I will continue to work with this customer.  She has not kept any of the arrangements we have made with her to pay her bill.  I will contact her this morning about extending the bill further and will explain that we cannot continue to work with her if she fails to keep her commitments. [redacted]Entergy Corporation601-[redacted]

The customer was contacted by vegetation management 9/24 and advised of action to be taken. The customer was provided a direct phone number to report any issues  if work is not completed.

Complaint: [redacted]
I am rejecting this response because: I had to borrow cash from parents to walk in to pay because I was threatened disconnect until pymt received from bill matrix.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is satisfactory to me.  Two (2) Entergy employees have called and each gave me their telephone number and asked that I call them if I have any further concerns.
Regards,
[redacted]

I spoke with Ms. [redacted] on May 30 to get a better understanding of her complaint. After that conversation, I contacted her again on May 31 and discussed my findings. Her account was set up on our program where she was allowed to pick the day of the month that her bill would be due. With this...

program, the meter is read at it's normal time, however with the customer allowed to pick the due date, it may cross over the typically due date for that billing cycle. This in turn may require that her bill reflect the previous month's bill due date and the upcoming month's due date. Having two individual monthly bills and two individual monthly due dates caused Mrs. [redacted] to think that she was paying for usage in advance. The confusion also appears to have come about as Mrs. [redacted] apparently was not told in her previous conversations that her account was on this program, Pick-A-Date. Once I explained, she did understand. The extension that she mentioned was denied as a result of a partial payment coming in at one time that placed her account in arrears. When she paid the arrears balance, she was able to get the extension. We reviewed the bill and I explained what she was seeing and also explained that customers that are not on Pick-A-Date will not see the two due dates on her bill. When we last spoke on May 31, she was going to think over whether she wanted to discontinue the Pick-A-Date program and we are to talk again this week.