Cass Commercial Bank

Initial Business Response /* (1000, 5, 2015/08/25) */
The individual's complaint is wholly without meritBy the actual nature of the Automated Clearing House (ACH) system and online bill pay transactions only the customer, not Cass Commercial Bank can initiate and approve a transaction on their
accountComplainant or his wife/employee processed the transactions and are erroneously blaming the outcome on the BankNo further response is warranted from the Bank

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Our Vice President of Expense Management Division contacted Mr. [redacted] and apologized on behalf of Cass Information Systems, Inc.  This was a training issue with a new employee and steps have been taken to ensure it does not happen again.